Not necessarily. The training for the Nexus S never specifically mentioned the phone was unlocked and there was no training for the Galaxy Nexus at all. Most agents assume the phone is locked as... well, all others are. I've told a few different people at work, some of whom own a phone in the Nexus series that is it unlocked. They had no idea.
Yeah, you're right. I shouldn't jump to any conclusion prematurely. That csr could have been a newbie.
Orrrrrr, doing their job. Part of Fido training does not include to tell consumers they can use the phone with another SIM card elsewhere - that's just dumb, right? Better to get people on travel plans.
And not all google phones are unlocked. I had a rogers nexus [the first gen.] and it was NOT unlocked at all. Tried a fido/bell sim and no dice.
Some people should read this before accusing CSR's & REPs of liars...
Originally Posted by Bad Liar
Not necessarily. The training for the Nexus S never specifically mentioned the phone was unlocked and there was no training for the Galaxy Nexus at all. Most agents assume the phone is locked as... well, all others are. I've told a few different people at work, some of whom own a phone in the Nexus series that is it unlocked. They had no idea.
Orrrrrr, doing their job. Part of Fido training does not include to tell consumers they can use the phone with another SIM card elsewhere - that's just dumb, right? Better to get people on travel plans.
And not all google phones are unlocked. I had a rogers nexus [the first gen.] and it was NOT unlocked at all. Tried a fido/bell sim and no dice.
The Nexus One? As far as I remember, the phone was never officially offered by Rogers. It was sold through Google and Rogers (and Fido) had information saying they'd support it as it is unlocked. I thought Videotron was the only carrier in Canada to subsidize the Nexus One. I may be wrong, however.
No, i don't. I just skip over your posts. But this one rubs me the wrong way.
I go to my job, i know my duties and don't complain about them. So why is someone working in customer service to be treated like a prince? Especially when their job requirement is comprised of dealing with the consumer of your product [which you represent].
Granted, sometimes people push it - fine, but that is life and EVERY job out there. I spent two years at Rogers communications on the frontline, face to face. If you're a call centre jockey its even more reason to stay relaxed, and not let people get to you.
I had to deal with the dummies at DIG, customers with ****** phones, talking thru plans, etc. But it paid the bills and i actually enjoyed it. Not once did I cry on the forums about dealing with stupid people - it happens.
Sorry, but like i said, i can't stand people with entitlement issues when they willingly signed up to do a task and make it seem like a chore!
...Let's go back to the original point of the Unlock Nexus...
So you consider a "compromise" to Insult a sales rep and telling him/her then he's/she's a liar because he/she convince then this phone is lock to Fido?
Originally Posted by mmagda
No, i don't. I just skip over your posts. But this one rubs me the wrong way.
Especially when their job requirement is comprised of dealing with the consumer of your product [which you represent]...
I don't force you to read my posts... Actually I force nobody here to do so...
First of all, I don't see the point of posting private Infos about the company business... Sad for you guys but good for me...
...Due to the fact then I'm not getting paid to post infos here I don't see why people should get confidential Infos about a cellular business (No disrespect to HoFo members).
So that's why I'd rather post like you said www.fido.ca links to help others who seeking extra Infos...
Originally Posted by mmagda
No, i don't. I just skip over your posts. But this one rubs me the wrong way...
Reply With Quote
Originally Posted by Rogido
Better to get people on travel plans.
Bookmarks