Yes I realize that. but the process is the same now. It used to be landlines only, now porting is for both landlines and wireless (thanks in part to the old Fido lobbying for wireless portability actually!)
Ten bucks says the reason Wind won't port the number is because you selected Bell when it is actually a Teksavvy number, and they have no system or process set up to deal with Teksavvy numbers. On the technical side it most certainly should be doable, but on the back-end who knows what's going on.
With a proper system in place, Wind can look up who the number belongs to. Some companies (example Chatr) don't even ask for which company you are coming from when you use the website to activate. They only ask for phone number and one other piece of information (account number, pin number, ESN, etc.).
That's exactly the point. Something is screwy on their back-end. Now having said that, I've seen some weird stupid issues with number porting where if names aren't spelled exactly the same on the port to and port from account the entire process fails, but those are more annoying than anything else and just increase the amount of time it takes for the port to complete. I've never seen anyone flat out told no they can't port because of something like that.
I'm thinking the two-part port going from Teksavvy to some other prepaid and from there to Wind might be the only option, but it's absolutely stupid that you need to go through all that when it should work properly the first time.
^If it were me, I'd do the 2 part port and make them pay for it since their system can't handle a teksavvy number. The CRTC mandated number portability and if they say they can't do it, they are not allowed to be in business. I'd do the 2 part port because you know it will work and is less hassle. You will be out about $50 which is why Wind should offer a free month of the HMP.
^If it were me, I'd do the 2 part port and make them pay for it since their system can't handle a teksavvy number. The CRTC mandated number portability and if they say they can't do it, they are not allowed to be in business. I'd do the 2 part port because you know it will work and is less hassle. You will be out about $50 which is why Wind should offer a free month of the HMP.
How can you make Wind pay for it when the problem is most likely Teksavvy?
Why would Teksavvy most likely be the problem? I know I've ported some lines from teksavvy to both Rogers (wireless) and voip.ms.
Agreed. I doubt this is a problem with TekSavvy. They (TSI) already called me to confirm the port out notice. This is Wind not having their s%^t together.
Why would Teksavvy most likely be the problem? I know I've ported some lines from teksavvy to both Rogers (wireless) and voip.ms.
I've had so many problems with Teksavvy from people clients who have used them that I just automatically assume it's them at this point. Usually I'm correct, if I'm not this time I apologize.
I've had so many problems with Teksavvy from people clients who have used them that I just automatically assume it's them at this point. Usually I'm correct, if I'm not this time I apologize.
Lol no need to apologize, I was more wondering if I had missed something about teksavvy having common issues with people porting out.
Wanted to give a quick update on the port. My number was ported over to Wind. It took around 10 days, but it didn't require my calling into the back office multiple times. So, even though the back office folks (or the one I talked to) weren't too familiar with the process, the system processed it fine.
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A Teksavvy landline is Bell's WLSF service which provides an end to end analog POTS line for resale. There is no equipment of their own; everything is handled by Bell and should be treated as a Bell line. The question is more likely whose name is on the billing account, since Bell bills TSI.
Originally Posted by TelecomZombie
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