Reply With QuoteIf the reception is the issue, so you might try mobilicity. It might work at your house better than wind. Better than having a phone you can't return coz of a shady dealer sit in your drawer.
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Where's the dialtone?
Haven't physically gone to one, but phoned two and both said they couldn't help. Again, available time is limited so pre-phoning seemed like the best approach.
The flaky dealer is one issue, but the wording on their receipts conflicting with their apparent (but undocumented) real-world policies is another. It's probably more concerning IMO. Flaky dealers happen...
Originally Posted by torontocolin
Radiation is good
If the reception is the issue, so you might try mobilicity. It might work at your house better than wind. Better than having a phone you can't return coz of a shady dealer sit in your drawer.
Line 1: MMo45 for $30/M
Line 2: Wish40 for $35/M
Line 3: Wish40 for $35/M
Line 4: Wish40 for $35/M
Why yes, that is a bag phone
I doubt this dealer only opened to get your sale. Just must have run into a personal or staffing problem. I would've enlisted the neighbours help, by asking them to call me when they saw the store is open. It's not like you have to panic yet.
Where's the dialtone?
Yep we did do that. He seemed to be fairly sympathetic.
In the end, someone was there today and they claimed to have staffing problems. This does not excuse them from not leaving a notice on the door, responding to voicemails, or providing options for contacting them at a different store - generally normal, expected business practices IMO.
As for the cancellation and return...not sure yet. The guy helping my wife was apparently on his 1st day of work and didn't seem to know all the procedures. We've got copies of all documentation and the phone is returned, but the Wind account is still active and showing a WindTab+ balance online. He claims that will disappear once it is processed. I'm not so sure about that, but we're (extremely) cautiously optimistic the ordeal is over.
I've got more phones than fingers
when a customer returns a phone should clear the tab through dealer support.
Radiation is good
Ya it can be done that way, but typically they will use a program that will send out and e-mail for the line to be cancelled. This usually gets completed within a few business days.
Just loving it.
Radiation is good
Yes this is a stupid policy that Wind and most companies use, just to frustrate their potential customers. Makes a lot of sense to me, but such is life.
Radiation is good
I don't think there is any difference in `the look` between a dealer and corporate store.
Radiation is good
This is Wind`s policy, he must go to the dealer that sold him the phone. Wind will not assist in any way .... until he complains to the right people.
Radiation is good
Good for you, and yes the owner of the store should have at least vm.
This is a lesson for all who do not know, ONLY deal with corporate stores. The only problem is that Wind does in no way let one know which of their stores are corporate and which ones are dealers.
Radiation is good
Yes you can tell which are corporate stores. Go to the website and search the stores map those with a wrench in the popup are corporate.
All prices CAD.
Why yes, that is a bag phone
Is this for sure? It used to be so much easier to find a corporate store when WIND only had like 3 stores in a city and they were all inside Blockbusters.
Radiation is good
The stores with the wrench are warranty centers, which are probably corporate. But there are many other stores that are corporate.
Radiation is good
The wrench is the only way to be sure short of calling.
No returns at retail stores?
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