As a Mobilicity dealer, I have seen 5 bold 9900's die in one week, including mine! All the devices failed to power back up, just the red light flashing, one of the devices would just load up half way and then nothing.
I am learning that other 9900 owners, from different networks, are having the same issue.
This is unacceptable for a device that costs consumers $500. Anyone try dealing with Blackberry directly on this issue?
Wirelessly posted (BlackBerry Bold 9900: Mozilla/5.0 (BlackBerry; U; BlackBerry 9900; en) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.190 Mobile Safari/534.11+)
Yeah, there is lots of discussion all over they net about this. I just got mine yesterday, so I hope it doesn't do the same...especially seeing as it's Rogers branded and I'm on TELUS (warranty nightmare). As far as I know you have to deal with the carrier for warranty work. Many have been able to fix their devices by reloading firmware though...but I'm not sure if that's a permanent solution.
Last edited by DennyCrane; 01-15-2012 at 09:02 PM.
Are you letting the battery run down past 20% on a regular basis? When you do that, you can damage the lithium batteries that run these devices (all cells have lithium batteries these days0. It seems that the 9900 series batteries might be more susceptible to damage than some others.
Wirelessly posted (BlackBerry Bold 9900: Mozilla/5.0 (BlackBerry; U; BlackBerry 9900; en) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.0.0.590 Mobile Safari/534.11+)
The bricking issue has nothing to do with the battery. I originally thought that it was a battery issue but I took my bricked 9900 to the store and they tried a new battery and it didn't do anything.
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Originally Posted by DennyCrane
Wirelessly posted (BlackBerry Bold 9900: Mozilla/5.0 (BlackBerry; U; BlackBerry 9900; en) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.190 Mobile Safari/534.11+)
Yeah, there is lots of discussion all over they net about this. I just got mine yesterday, so I hope it doesn't do the same...especially seeing as it's Rogers branded and I'm on TELUS (warranty nightmare). As far as I know you have to deal with the carrier for warranty work. Many have been able to fix their devices by reloading firmware though...but I'm not sure if that's a permanent solution.
If someone was able to fix the issue with an OS load., then they didn't have the particular error *WE* have succombed to. They had another issue. I know someone on the inside who relayed that the fix is quite involved. IE, a reload is simply impossible in routine instances of this failure. Perhaps (as I'm doubting those who've claimed they've fixed their own devices, were lying) those few, simply had a minor version of the error, but not the actual full fledged failure those of us-without any success to repair it ourselves-have experienced?
Short Answer., yes of course you would need a Rogers line to submit the hardware replacement under. Shouldn't be an issue being on here? Find a hofo-friend? Telus Mobility though has always had a very nice instant replacement policy for BBs? Not everybody knows about it. A former employee once told me about it, (several years ago), not sure if they still do it.?? .
Originally Posted by DubDub
Are you letting the battery run down past 20% on a regular basis? When you do that, you can damage the lithium batteries that run these devices (all cells have lithium batteries these days0. It seems that the 9900 series batteries might be more susceptible to damage than some others.
Battery isn't the issue at all. People have been draining their Batteries for generations of BB's without ramifications.
In fact, I would strongly recommend people PURPOSELY deep drain their batteries sooner than later, so as to determine if their devices are affected by this glitch or not. I would hate to find out AFTER my wty expires hehe.
BTW, I do believe RIM has released an OTA fix to this anomalous glitch last week, so as long as you run that, there really shouldn't be any more occurrences? I'd be curious to discover if there HAVE?
Originally Posted by Positive Climb
Wirelessly posted (BlackBerry Bold 9900: Mozilla/5.0 (BlackBerry; U; BlackBerry 9900; en) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.0.0.590 Mobile Safari/534.11+)
The bricking issue has nothing to do with the battery. I originally thought that it was a battery issue but I took my bricked 9900 to the store and they tried a new battery and it didn't do anything.
Well., that's not an objective rebuttal., as the catastrophic failure would've already been exacted on the device, so a new battery wouldn't remedy it. The issue isn't a low battery, it's the catastrophic impact a low battery has on the devices' memory (or something of that nature) that causes the devices to fail as they do.
Good couple links on CB about this issue: One Two Three
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If someone was able to fix the issue with an OS load., then they didn't have the particular error *WE* have succombed to. They had another issue. I know someone on the inside who relayed that the fix is quite involved. IE, a reload is simply impossible in routine instances of this failure. Perhaps (as I'm doubting those who've claimed they've fixed their own devices, were lying) those few, simply had a minor version of the error, but not the actual full fledged failure those of us-without any success to repair it ourselves-have experienced?
Yeah, that's where I've read most of the horror stories...
Originally Posted by bubble.tea
Short Answer., yes of course you would need a Rogers line to submit the hardware replacement under. Shouldn't be an issue being on here? Find a hofo-friend? Telus Mobility though has always had a very nice instant replacement policy for BBs? Not everybody knows about it. A former employee once told me about it, (several years ago), not sure if they still do it.?? .
Yup, I could do that or get a prepaid Rogers sim, but either situation is a PITA. As for the TELUS Exchanced Smartphone Swap program (or whatever it was called), it's been gone for at least a couple years now. It was a great system while it lasted, but it was abused by many.
Likely all the phones you got are from the same batch, hence why you are finding so many other faulty ones. Apparently something must have been wrong with this particular at the mexican plant where most of these are made. Fortunately my personal 9900 I use has been free of any defect and I love it.
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Originally Posted by DennyCrane
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