Is H20 Wireless Down or out of business?

[kenny33144]

I am trying to reach someone because I cannot make or receive calls on my phone this morning. They better have not disconnected my #.........I am not a frequent user of my phone.
Cannot reach customer service through 611 or even calling their main customer service phone number. I keep getting a busy tone. Is anyone having the same trouble this morning? I was able to get through before 9am but then I get a prerecorded message saying they are not open until 9am ET.

[bjrys]

Im in the same boat. This company is a joke.

[sumac]

same here been down since midnight

[terrifik1]

Same here. I tried contacting them and got nothing. I also went down at about midnight. Alabama

[dt32886]

Wtf! This is ********!

[cricketucson]

same here too... CS is busy busy. what a joke, first the cap then the massive throttling. I'm done with them!

[cricketucson]

looks like it's back up guys... im in NJ.

[rgg]

From their Facebook page:
H2O is experiencing a service outage due to 3rd party platform errors. We are working diligently with the platform provider to restore the service. Thank you for your patience and we apologize for any inconveniences.

And then:
Service is now back up! Please check your phone and let us know if you experience any problems.

[MA56]

I have 3 customers with the same issue, keep us updated if your phone starts working.

[terrifik1]

I'm back up as well. Alabama

[wirelesshelpers]

I have about 10 customer this morning who can't topup or have any service and I have two more just walk up

Sent from my Inspire 4G using HowardForums

[mzeeshanhussain]

I am having same problem with my account. There is no Edge/3G on my iPhone (calls works fine though).

I am getting no response from their support, no one pick the calls, no email response.

Are you guys still having the same issue?

[rgg]

I am having same problem with my account. There is no Edge/3G on my iPhone (calls works fine though).

I am getting no response from their support, no one pick the calls, no email response.

Are you guys still having the same issue?

Try restarting your iPhone. Occasionally my daugter's iPhone, on H2O, stops receiving data, and a restart cures the problem. It happened just yesterday, and a restart was all she needed to do to get her data to start working again.

[mzeeshanhussain]

NO WAY.
I have been restarting my phone for last one week, daily. Yesterday I tried AT&T SIM Card and got 3G. I even Hard reset my iPhone a couple of days ago.

And now, today when I restarted it, I got 3G back . Weird!!!

Thanks rgg !!

[tiredofthis]

I am having the same problem! I talked to them a few days ago and my phone says no internet even though I have 3 G and I am paying 60 a month! No one will pick up the phone and no one answers the emails this is frustrating!