VRW, customer service, LOL

[finchmef]

I e-mailed VZW customer service with the following. This is the short version.

Hi. I live in a cell signal fringe area and I'm going to set up a "cell signal booster". In order to be able to set up the "correct" type of antenna. I need to know the location of the nearest cell tower from my location. At this point I gave my street address, phone number, and lat/lon . The whole point here is to try to get the "correct" antenna the first go around.
This is the customer service reply:


"Dear XXXX XXXXX,

My name is Jexxxxx, and I am able to assist you regarding tower locations. For security purposes, it is not possible to release the requested proprietary information regarding the exact location of our towers. I apologize for any inconvenience this may cause. (after reading the first line and then the second, I just started shaking my head)

Verizon Wireless has many wireless towers throughout the service area and we are constantly looking to add towers wherever it may be necessary. At any given time, any of our towers may be in the process of being implemented and/or tested in order to ensure optimum performance.

Thank you for your email regarding tower locations. I hope you continue to find the “Contact Us” section of verizonwireless.com a helpful option to resolve any issue you may experience the first time you email us.

Sincerely


Jexxxxx
Verizon Wireless
Customer"

As you can see VRW customer service said allot and nothing at all! (I'm still laughing and shaking my head)
Oh, VRW has this area locked up so all is not lost. Any tower (close to me) with cell antenna on it should be VRW stuff. After all they are pretty easy to find, you know, metal framework sticking a couple of hundred feet out of the ground, pretty lights on top! So, after some leg work on my part I should be able to get the best antenna for my location!

In all fairness this lack of info probably has it's roots in Homeland Security. "nuff said"

Hope you got a laugh,

[Vatothe0]

I'm certainly getting a laugh but probably not the kind you wanted

[Trocks797]

Did ya find a place that works for the repeater?

[johnhere]

I always call when I have tower questions and they seem to give more and better info.

[Brandon Baldwin]

If one rep. doesn't give you the answer you're looking for, hang up and call again that way you'll talk to a different rep. Sadly, this works. One rep will BS you and another will tell you everything you need to know.

[Butthead007]

If one rep. doesn't give you the answer you're looking for, hang up and call again that way you'll talk to a different rep. Sadly, this works. One rep will BS you and another will tell you everything you need to know.

I dont think anyone intentionally bs' you. You are aware you may be talking to an outsource care rep who is probably not nearly as trained as you'd like to believe they are.....

To the OP, call tech support for signal problems. Discuss issue. Get needed info. Be happy. Everyone else adjust your foil beanies please

[Jon_Doh]

You can call different reps if you want, but you'll get the same bs answer. They're trained to dispense bs by the truckload. I'm going through a similar problem with poor service and all the reps feed me the same load of crap. I had perfect service at my house with AT&T, but switched due to a contract the company I worked for entered into with Verizon. If you look at their coverage map they show the strongest coverage for my area, yet it's drop call city and garbled voices when I get a call. And all I get from their customer service is gold coated manure.

[tchaika]

There's an Android App called OpenSignal that has a fairly good database of tower locations. If you get enough signal outdoors to use your phone (which I presume you do, otherwise you wouldn't be using a repeater?) it would probably give you the information that you seek.

Alternatively you could use a Network Extender, which Verizon actually supports and will assist you with if you have problems.