HTC is UNLOCKED, did that myself.
When I try to use my Virgin sim it tells me my sim does not allow me to connect to the network.
Virgin tells me the HTC is 'not compatible' but can't tell me why. When you look up the IMEI on their website it can't find it, they refuse to help beyond that.
Can anyone offer any advice/suggestions to get this working?
Please and thank you.
If I'm not mistaken, since Virgin uses the same network as Bell, it would be the same band that Rogers/Telus/Bell use for 3g services which is the 850 band.
Your i5500 Galaxy 5 is 900/2100 for 3g. That should point out to you why you can't get it to see the network.
Your phone would work fine on Rogers/Fido/Chatr since Rogers has the GSM network that uses the 850 band. Bell/Telus, and by extension Virginmobile and Koodo have no such existing 2g GSM network.
Edit: My bad, quick read comprehension fail. I meant to say the wildfire probably doesn't do the 850 band which is needed for the Big3 3g/4g networks.
Also, beware of sites like GSM Arena that don't always cover the different variants of a given phone released in different regions. This will only muddy the waters.
Virgin was correct not useless. You are the one that is misinformed. Bell/Virgin has no gsm 2g network for any spectrum and it's 3G hspa network is 850/1900 which is why the HTC Wildfire you bought does not and will not work!
I maintain they were useless because the refused to explain why it was not compatible, that is all I have been asking all along is a reason why, not a blanket 'it wont work'.. And thank you for clarifying
They're probably just checking the imei off their website as well to see if its compatible or not. They're not going to research the phone you have to see if its compatible beyond that. It should be your own responsibility to make sure your phone is comptabile with their network....buy one of their phones if you want to make sure it works on their network.
And that's why I went to a Virgin kiosk to try a SIM in my phone to make sure it worked before I spent the money to sign up. Which it did; my phone was HSPA 850/2100, so while I couldn't use the whole network, I could use enough to make it a worthwhile switch from Rogers, which I was using last time I went to Canada.
And that's why I went to a Virgin kiosk to try a SIM in my phone to make sure it worked before I spent the money to sign up. Which it did; my phone was HSPA 850/2100, so while I couldn't use the whole network, I could use enough to make it a worthwhile switch from Rogers, which I was using last time I went to Canada.
you need 850 AND 1900MHz... not just 850Mhz since Bell does not always have 850MHz everywhere, even in the same city.
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850Mhz may not be guaranteed to be everywhere it is enabled on all towers where Bell and Telus have licenses for that spectrum range in AB, BC, ON, QC, SK, most areas of maritimes. Manitoba is going to be 1900Mhz only due to the licenses that Bell and Telus have available. There may be holes in coverage where a 1900Mhz phone might get covered by some kind of repeater especially if the repeater was installed privately in a business, home, mall, etc.
1900Mhz on the other hand is frequently not available in rural areas. The majority of rural coverage areas are only provided on 850Mhz bands. 1900Mhz is usually only found in cities or major commuter highways.
If you can only have one of 850Mhz or 1900Mhz for HSPA coverage then 850Mhz is preferred.
Of course as previously mentioned if you have neither frequency for 3G HSPA/HSDPA/WCDMA then the phone is not compatible and will not work at all.
If you can pick a phone that has both 850Mhz and 1900Mhz 3G coverage then it's the best choice.
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There are a few bell towers around me (in Montreal) that are 1900 only... But I suppose that all other Telus towers will be used if your phone has access to 850Mhz only....
On the other hand, around the Vancouver area (well, haven't ventured too far into "downtown"), I've yet to see a 1900-only spot (which I define as no coverage on my phone but coverage on demo phones at nearby Bell stores or Virgin Mobile kiosks). So 850 alone seems to be perfectly sufficient there.
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Originally Posted by yangj08
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