Question about cancellation

[WarrenC12]

Hi guys,

I recently ported from Fido to WIND. As advised here, I didn't mention it to Fido, just let WIND port the number and Fido would automatically cancel and bill me.

The second my number ported, I lost the ability to log in to fido.ca to check my bill (ok, fair enough). My billing period ended Jan 16th. I got an email that listed my final balance, seemed a little high but not uber-crazy, but of course I can't login. It also said it would be billing my credit card on Jan 30th (should have turned that off before cancelling, but too late).

I called them up to ask about details, and the CSR pretty rudely stated that since I cancelled my final bill would be in the mail and I should get it "in the next few days". Since it has been a week with no bill, should I worry? Can anybody who's recently left comment on the time it takes?

[Fenrry]

Call and request it, I'm also waiting for it....it's been almost a month but also I filed a complain to the CCTS in regards to the final bill which they fixed afterwards, so I guess we are now 2 who are about to call for the final bill, no biggie!

[facehugger]

Your bill was higher likely because of the required 30 days notice.
You can request a manual bill reprint of your final bill - for $4.

[WarrenC12]

It was because of the 30 days, which I've read here is illegal. Oh well, I used $105 Fido Dollars outside of their policy, so I'll live with it.

[jattdesi]

^ I think you should still get your money back for 30 days of dead air. you have nothing to loose.

[FidoCedrik]

Hey WarrenC12,

I'm Cédrik from Fido's Social Media team.

Have you already got your paper invoice?

If you need anything in regards of your account, feel free to send me a private message and I'll look into it for you.

Have a good one!

@FidoCedrik