i guess if it is too difficult for one to enter the correct info during the simple process then maybe they do need their hand held. But it doesn't matter if you use the pp website or call pp cs or go the dealer route, somewhere along the way you are going to have to be capable of giving someone the correct info so things don't get messed up. So i'm not sure what 'you' can mess up.
I'm trying to recall the last time i have seen anyone complain on here about pp losing a number that they were porting in....i just cannot remember.....it really does seem to not be much of an issue. Of course others may want you to believe that it is. But those are normally the dealers charging 10-20 bux to port your number.
yeah your correct only if your phone savy but not everbody is. So if you encountered all the situations that i have then you will understand that that is not the case. I feel like you feel what can you screw up but guess what they do and not just sometimes all the time!!!
I've been very impressed with Page Plus, both porting in and out. My family has a combination of Page Plus and AT&T for prepaid (using AT&T for iPhone and some extended coverage that would be roaming for PP). They've had great customer service. Also, there are some familiar PP agents that are excellent for service. They've certainly shed their no-service reputation.
Tracfone took less than 5 minutes for a tracfone to tracfone number porting. I've done it 4 times in the past 6 years, slowest it took was less than 15 minutes.
I'll be transferring tracfone to pageplus in a week or so, let's see how fast they do it.
I just ported two ATT wireless numbers to pageplus on the 27th using the automated order form on their website. I ported them to verizon iphones. I'm not sue exactly how long it took, but I did the OTA programming about 2 hours later and it completed successfully. I ended up with a $2 credit on both lines.
I activated some monthly plan PINS on the accounts and I was all set. No calls or emails to CS needed - just the way I like it.
try calling 40 a week. Then you will understand were im coming from
Assuming you are a dealer, 40 calls a week sounds high. You should be doing routine transactions (ESN changes, activations, ports) through the dealer portal. For other problems that you cannot handle through the portal, many dealers find that Live Chat is quicker and easier than calling.
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