unconditional Forward not allowed at fido anymore Why? will they control how we use
Hi,
i was with Fido over 10 Years,
the last 2 years Fido start inventing stuff, i would like to know the engineering or the decision maker to block users from doing unconditional forwarding,
in all around the globe this is a feature, only at fido its not unless we cancel our voicemail.
Can anyone explain how we can bypass the call forwarding restriction once we have a voicemail feature on the account.
now Fdio says if you have voicemail feature you can not do call forwarding even if you have call forward minutes, unless we do it unconditional,
in my situation i need to keep my voicemail but sometimes i am at work i need to forward my call to my home when i am not able to answer.
i never seen a company like Fido taking a decision like that.
all GSM Phones comes with call forward feature and conditional call forward feature, but they do not work on Fido, Because 1 day a smart person at fido took that decision.
Why does Fido sell the phone and have conditional call forward feature enabled in them while they do not work do a custom firmware and remove these feature.
can anyone explain for me how can we re-eable conditional call forward and choose our own number and not what fido want us to, there voicemail system or nothing.
After as long Battle with Fido today, i spoke with CSR and i told them to keep my Value pack and just disable the value pack, the agent said we cannot do that, so i asked him to cancel my account, and he said no problem, but i told him to hold as i need to port it.
i called back 30 minutes ago to ask what will be the cancellation fee, and thanks GOD i end up with a Smart Customer relation person , who told no need to do that , he can keep my value pack and just expire the voicemail feature,
and now my forwarding features work.
thanks again to that Agent if i can publish his name i think he will be hammered by calls
he saved 1 customer
The Funny part the first customer relation person told me it cannot be done. if think Fido should kick that agent out.
After as long Battle with Fido today, i spoke with CSR and i told them to keep my Value pack and just disable the value pack, the agent said we cannot do that, so i asked him to cancel my account, and he said no problem, but i told him to hold as i need to port it.
i called back 30 minutes ago to ask what will be the cancellation fee, and thanks GOD i end up with a Smart Customer relation person , who told no need to do that , he can keep my value pack and just expire the voicemail feature,
and now my forwarding features work.
thanks again to that Agent if i can publish his name i think he will be hammered by calls
he saved 1 customer
The Funny part the first customer relation person told me it cannot be done. if think Fido should kick that agent out.
The agents name wouldn't do anything, as you can't call someone directly anyway.
After as long Battle with Fido today, i spoke with CSR and i told them to keep my Value pack and just disable the value pack, the agent said we cannot do that, so i asked him to cancel my account, and he said no problem, but i told him to hold as i need to port it.
i called back 30 minutes ago to ask what will be the cancellation fee, and thanks GOD i end up with a Smart Customer relation person , who told no need to do that , he can keep my value pack and just expire the voicemail feature,
and now my forwarding features work.
thanks again to that Agent if i can publish his name i think he will be hammered by calls
he saved 1 customer
The Funny part the first customer relation person told me it cannot be done. if think Fido should kick that agent out.
Omg you can cancel out voicemail features on value packs?!?!?!
Last I looked policy says you can't do it but people do it anyways but you may run the risk of it being put back on if someone notices it was done when it's shouldn't be. Last time I looked.
Could you please specify where in your policy it says that? does it says you are not allowed to disable voicemail?
if you can C/P or ask someone in your supperior, about that.
if this system allow it to be done That mean it meant for that. otherwise the system will never let you override a feature.
if a customer is ready to pay for voicemail but does not want it, what are you loosing from it? when then will you sell forward minutes.
i thinks there is 2 types of people,
1 type that loves to complicate Stuff , and make there lives and other misereable,
2nd type likes to do there best and workaround to make a customer happy , for sure if they knew the customer make sense.
Please all Fido Agent do not complicate things when it can done and save customers,
i am sure if i PM or email the executive office they will tell me that , the agent who disabled the voicemail did the right choice,
its like when i go to the bank and ask the teller to give me 1000$ she start playing games and saying oh you have to order it, heheheheeh
sometimes they thing they own the bank and they are just employees who control your cash, call the supervisor he will give you 2k instead of 1k
Could you please specify where in your policy it says that? does it says you are not allowed to disable voicemail?
if you can C/P or ask someone in your supperior, about that.
if this system allow it to be done That mean it meant for that. otherwise the system will never let you override a feature.
if a customer is ready to pay for voicemail but does not want it, what are you loosing from it? when then will you sell forward minutes.
i thinks there is 2 types of people,
1 type that loves to complicate Stuff , and make there lives and other misereable,
2nd type likes to do there best and workaround to make a customer happy , for sure if they knew the customer make sense.
Please all Fido Agent do not complicate things when it can done and save customers,
i am sure if i PM or email the executive office they will tell me that , the agent who disabled the voicemail did the right choice,
its like when i go to the bank and ask the teller to give me 1000$ she start playing games and saying oh you have to order it, heheheheeh
sometimes they thing they own the bank and they are just employees who control your cash, call the supervisor he will give you 2k instead of 1k
A lot of things are allowed by the rogers/fido billing system, however they are not allowed by policy and failure to follow policies can lead to termination.
if it it specified in the policy for sure it has to end uo in termination,
but i am positive it does not say anywhere or in any policy that you are not allowed to disable a feature the customer willing to disable and he still pays for it.
if i called you and asked you to block data you have to do it,
now you do not block it as your system by default wont allow internet access unless you opt in for a data package.
make story short, plans exists and i sued to be CSR before and if a customer ask me to do something and i am able to do it and that make sure my emplyer wont get hurt will do it why not.
As far as I know, Fido offers Call Forwarding. I don't think they specify a type of forwarding.
Originally Posted by ziadsa
...but i am positive it does not say anywhere or in any policy that you are not allowed to disable a feature the customer willing to disable and he still pays for it...
Just because the policy itself doesn't state that failure to follow it will result in termination, it is part of a rogers employees commitment to ensure all policies are followed in general. Call centre transactions are monitored closely at Rogers and they do crackdown on employees who are not following policies. Obviously exceptions are required from time to time as it is the right thing to do, but its unreasonable for us to expect reps to bend the rules all the time as their job could potentially be on the line. Any rules that we don't agree with as customers, Rogers put in place for a reason and employees are expected to uphold those rules as they are supposed to be representatives for the company. Employees themselves may not agree with the rules themselves but its their job to ensure they are enforced consistently. Like I said, exceptions are sometimes necessary but its unreasonable to expect reps to risk their jobs just so we can have what we want.
Just because the policy itself doesn't state that failure to follow it will result in termination, it is part of a rogers employees commitment to ensure all policies are followed in general. Call centre transactions are monitored closely at Rogers and they do crackdown on employees who are not following policies. Obviously exceptions are required from time to time as it is the right thing to do, but its unreasonable for us to expect reps to bend the rules all the time as their job could potentially be on the line. Any rules that we don't agree with as customers, Rogers put in place for a reason and employees are expected to uphold those rules as they are supposed to be representatives for the company. Employees themselves may not agree with the rules themselves but its their job to ensure they are enforced consistently. Like I said, exceptions are sometimes necessary but its unreasonable to expect reps to risk their jobs just so we can have what we want.
Good,
do you think a case like mine, i have value pack and i want to do a conditional forward.
Fido / Rogers should allow me whatever i want to do as its a service they sell, if the system has a glitch and block people with voicemail to do conditional forward,
by just desactivating my voicemail its a bend for the rules? in my point of view its the right thing he did but other agent did not know it can be done.
when fido will sell me call forward minutes and i am pying for it and they block me from doing a conditional forward.
if you switches does not support voicemail with call conditional its a problem on your end, fiding a solution for customers thats the right choice.
If Fido/Rogers allowed people to do whatever they wanted it would be hell for everyone and no one would pay bills. Just because you THINk it should be allowed doesn't mean it is.
Doesn't matter if it's the right thing or not it is not allowed.
unconditional Forward not allowed at fido anymore Why? will they control how we use
do a custom firmware and remove these feature.
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Originally Posted by ziadsa
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