They need to drop that garbage where you have to sign a contract even of you don't subsidize, if they haven't already,
They haven't dropped it. It's the only way they had to try and slow down the non-contract customers who were on the Even More Plus plan and would leave at the drop of a hat.
This is why T-Mobile needs to plough the break-up money into improving the service. The failure of the take-over has done more than $3B damage to T-Mobile. But I think DT took the money and ran. T-Mobile may not recover.
This is why T-Mobile needs to plough the break-up money into improving the service. The failure of the take-over has done more than $3B damage to T-Mobile. But I think DT took the money and ran. T-Mobile may not recover.
They are expanding the network. It's a start, however, it seems like T-Mobile USA is on its own with DT watching pennies. If they just get their customer service back they'll be OK. They are still in better financial condition than Sprint, I know that's saying very little. At least the AT&T spectrum addition can't be sent to Europe without getting sold off.
They are expanding the network. It's a start, however, it seems like T-Mobile USA is on its own with DT watching pennies. If they just get their customer service back they'll be OK. They are still in better financial condition than Sprint, I know that's saying very little. At least the AT&T spectrum addition can't be sent to Europe without getting sold off.
That att spectrum is for tmobile usa. Dt cant use att spectrum.
Normally I don't give much credence to these types of ratings, but T-Mo customer service has gone to hell and it is very apparent. Lately when it's something important (e.g. want to renew contract) I call Loyalty so I don't get some outsourced Indian rep. Even then, they push way too hard for features and renewals -- and I know that pressure is coming from above their pay grade.
Whatever the case.. I hope they can turn things around. Back in the VoiceStream days customer service was the gold standard! Oh well. I did renew my line (just mine though) to get the loyalty discount and a credit toward my S II, and I'm okay with paying a $200 ETF if need be. I'm hoping it won't come to that.. I've been with them since 2001 and I had hoped to be with them for a long time to come.
My personal thoughts:
- Go back to the gold standard of customer care; yes it costs more and may not be 24/7, but it makes a huge difference
- Simplify rate plans; I always have to explain to friends/family the difference between EM/EM+ and now Value/Classic plans. It's confusing for Average Joe/Jane
- Go back to "Get More"; VoiceStream was always the best deal. Not necessarily the biggest or baddest network, but it worked well enough and was considerably cheaper than the rest. Don't charge the same amount as the big boys when you don't have the balls to back it up. A lot of people I know are leaving T-Mo because their rates are the same as everyone else now
- Reward loyalty; long time customers LOVE to feel appreciated. Waive the upgrade fee, give them an extra $50 off every 2 years when they renew - or give them an early renewal, throw in a free feature (e.g. $5 200MB web, $5 300 messages) etc
This will be a turning point for T-Mobile. I hope it turns out good in the end but I'm not so sure......
Castrol EDGE 5W-30 is my drug of choice.
Toyota | moving forward
Primary: T-Mobile Galaxy S II & HTC Radar 4G| Nokia Lumia 710: 3 lines FT 500 + SMS/MMS + myFaves + $20.00 preferred data (5GB), plus corp discount and $10/mo loyalty credit @ $87/mo tax inclusive Secondary: VM Optimus Slider: 300min + SMS/MMS + unlimited data @ $25/mo, Samsung R455C: TracFone PAYG
Originally Posted by jet1000
LIES!
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