Hello all, a few days ago i did a hard reset on my wife's esteem. The issue i am having is that she is unable to listen to Rhapsody, shes on the $60 plan that includes it, when i try to login via the Rhapsody app it says "Upgrade to a premium subscription" then it logs me out, but when you login with the same information online it says "Your account is part of MetroPCS,etc" and it says my account is good... Anyone know whats going on ?
i would un-installl it and re-install it from android market but before u do that go to manage apps on her android phone and clear data on it and cache then re-open it and have her log in to it and see if it works now.
i'm going to assume you are signed into the google account right? don't be too quick to swap a phone out. you'll end up with refurbished devices sooner than later
lots of things you can try, first of all, make sure your PRL is the latest (dial *228 and say roaming list.) you can try uninstalling the app... have metro refresh your account in the switch, pull the battery for 5 minutes, make sure your programming is right (MDN, MIN, SID,) reinstall the app, then try... if after that it doesn't work then have metro do a trouble ticket. take note of the day, time, person you spoke with (including their employee number.) if after the stated time (usually 3-5 business days meaning Mon-Fri) it doesn't work then have your local store email their asr with all the above info including trouble ticket number, day, time, account info (phone number, name, pin.)
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