Your carrier does not support disabling call-forwarding when your phone is busy. GRR!
I have the Wind HMP and I have been thinking about what happens when you roam into the US. A conditional forward results in roaming charges -- the call hits your phone, then bounces to your conditional forward from the roaming zone. So you incur charges. Potentially BIG charges.
Well, I went into my phone settings and I disabled the conditional forwarding to the voicemail service, just to try that out. I was preparing to script that, to make it happen automatically when I roam, so that I would never get hit with these roaming charges.
But instead I get this error back, just from trying to manually disable the call forward to vmail if busy:
"Your carrier does not support disabling call-forwarding when your phone is busy."
Same result for unanswered and unreachable. It actually subs back in the wind voicemail even if you had another number there before disabling.
OK... so how am I supposed to avoid these roaming charges? You CANNOT shut off the conditional call forward. You simply CANNOT. Not allowed by the network. You have no say in it.
You could do an "unconditional" forward of all calls, but that is far from ideal. What you REALLY want is to be able to see who is calling you and decide whether or not to answer. Let them get a busy signal or whatever if you aren't going to answer.
But, because you cannot disable conditional forwarding--at all--if you are able to receive calls on your phone--at all--you are necessarily 100% guaranteed to get a roaming charge and there is nothing you can do about it.
if you don't pick up you don't get charge its simple as that.
Not quite that simple. If you are roaming, and you don't pick up, the call does a conditional divert to your "unanswered" call forward, probably your WIND voicemail, and you are charged roaming fees for the call to your voicemail.
That's because conditional diverts have to find your phone in order to know what to do, and divert from the roaming network, rather than from the WIND network. Even if you shut your phone off at that point it will do an "unreachable divert" from the last place your phone was seen--the roaming network--and you will pay roaming fees for the call to your voicemail.
The ONLY way to avoid roaming fees is to do a "forward all" unconditional divert and then it diverts from the WIND network and you are charged nothing--but in that case your handset never rings, so you can't whether to answer.
Since WIND has imposed a carrier rule that you must have a conditional call forward in place your only option is to pay a roaming fee on every call (answered or not), or divert ALL calls to voicemail.
For people like myself that call forward to voicemail service this is a huge problem. Obviously voicemail will always answer when you don't pick up, that's what it is designed to do.
The only carrier who ever got this right is Fido. Yes, out of all of them... FIDO?!!
They auto-disconnect your call after 3 rings and forward you to voice mail. Too bad fido is so costly that maintaining a line with them will be costlier than my roaming bill.
^ If you have your voice mail disabled then all types of call forwarding will work. Thank God alteast you can disable voice mail on Wind where on Mobilicity you have no choice. Also you mentioned big roaming charges, well you can Thank your lucky stars that roaming while in the US is 25˘ a minute from any where in the US to US/Canada
How do I disable voicemail? Call support? It came included with the HMP. I actually have my own voicemail that I forward to and never really noticed the WIND one was there until I tried to turn off all forwarding and have no forwarding. It reinserts the default wind vmail which I don't even use.
Is there an option somewhere to disable it?
For roaming I want *no* forwarding rules in place. I want the caller to get a busy signal if I don't answer.
Report this to Wind and hope they can come up with a solution. It seems like a technological limitation of an outdated call forwarding system.
Worst case, if roaming charges start piling up each month, switch to the big3. Rogers has long distance/roaming plans which can be a lot better than wind/mobi. Roger's call forwarding is also based on your phone number and not on your location, although call forwarding costs an extra $3/month for 2500mins.
When you do things right, people won't be sure you've done anything at all.
The only carrier who ever got this right is Fido. Yes, out of all of them... FIDO?!!
They auto-disconnect your call after 3 rings and forward you to voice mail. Too bad fido is so costly that maintaining a line with them will be costlier than my roaming bill.
The ONLY way to avoid roaming fees is to do a "forward all" unconditional divert and then it diverts from the WIND network and you are charged nothing--but in that case your handset never rings, so you can't whether to answer.
That's why I keep a prepaid phone to forward to. A Wind Pay Your Way account might be ideal for this since you don't have to have voicemail. Then you may choose to answer or not.
Not quite. When I roamed with Fido (post Rogers), calls that went to voicemail incurred no roaming charges. This was a standard practiced with Rogers. So believe it or not, Rogers got it right.
Are you trying to suggest that an unanswered call when roaming, if it ends up at VM, will incur roaming charges? Because that HAS to be nonsense. VM has nothing to do with roaming, its a disconnect from the roaming network and internal redirect.
Correct, Rogers/Fido made changes back in 2008? to perform the redirect on their end vs using traditional conditional call forwarding method which tells the roaming provider you are on where to redirect the call. I'm sure I could find roaming charges when I used to be a Fido customer a long time ago.
Are you trying to suggest that an unanswered call when roaming, if it ends up at VM, will incur roaming charges? Because that HAS to be nonsense. VM has nothing to do with roaming, its a disconnect from the roaming network and internal redirect.
Unfortunately it's not nonsense. It's the roaming network that detects whether or not you answer and therefore the roaming network that connects to your voicemail, which incurs roaming fees.
Only if you do an unconditional call forward is it handled by wind internally.
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Originally Posted by dragun
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