Xtachx, why are you spamming WIND forums? Do you think that the majority of us haven't read these, or something similar, already? If you really want to start a spam war then just say the word, with all the problems that Mobi's been having with data issues, major churn (rumoured subs from those who should know peg Mobi at 160K) and financial woes it may be a fight you'd live to regret.
I don't know about the first one, but according to the math of the people in that thread, she must have used about 750MB of 2G data. That's insane. That doesn't happen from background data, which means she is actively using it while it's on Wind Away, which is incredibly dumb. She said she was aware it was switching to roaming, so it's not like she had no idea this might happen. I can see getting charged a little bit because of the glitch, especially if she didn't know about it, but at some point you have to shut down the data altogether if it's still doing that, or at least check before you actively use it. Even if she has an Amaze with a roaming bug, she's an idiot for not doing that, and she doesn't deserve to have the entire charge wiped.
The other guy might be even dumber. He left the Wind zone and left his cell phone in his car streaming internet radio? It doesn't matter if he unchecked the box for data roaming, Wind has never made any guarantees as far as I can tell that the data roaming settings in devices are foolproof. It's still on him to watch it.
It sucks for both of them, but I don't see how this is Wind's fault in either case, any more than it would be Bell's fault if someone went to the US and streamed internet radio on their phone and claimed they didn't know it was roaming. When you make a commitment with the associated costs of wireless service, do enough research to at least understand the rules and restrictions of the service. These are the same morons who sign a three-year contract on a whim to get a cheap/free phone, and then get upset a year later when the carrier wants to charge them nearly full price for an upgrade.
The other guy might be even dumber. He left the Wind zone and left his cell phone in his car streaming internet radio? It doesn't matter if he unchecked the box for data roaming, Wind has never made any guarantees as far as I can tell that the data roaming settings in devices are foolproof. It's still on him to watch it.
As two people mentioned in this case, you CANNOT go from WIND Home to WIND Away without there being an interruption of service. The signal will drop and you have to manually restart, there's a very good chance this person knew they were roaming and he seems to admit as much in the thread.
As to the other case, $3,000 in overages? Yeah, right.
What bugs me about this whole thing though is not the fact there may well still be a roaming issue with certain phones but someone chose to present them here as almost a taunt about WIND and its service. It seems almost like a desperate attempt to defelect from the current problems Mobilicity's having, and boy are they having them! If any of us started a thread like this over at the Mobilicity forum we'd get chased out of town, and quite rightly so. It's anyone's right to comment on threads that have already been started but it's shear fanboyism to deliberately start threads that are inflammatory.
As two people mentioned in this case, you CANNOT go from WIND Home to WIND Away without there being an interruption of service. The signal will drop and you have to manually restart, there's a very good chance this person knew they were roaming and he seems to admit as much in the thread.
I see this to be true for voice calls, but for data, I'm not sure if its like so. Sure once I leave a WIND Home zone, my data connection will be interrupted, but as soon as my phone establishes a connection to WIND AWAY, my data connection would resume without me having to click anything to connect. As long as an application on my phone requires data, it will just resume when a connection to WIND AWAY is established which may not take that long to establish. This makes it easy to incur data roaming charges.
But, I still don't see this to be any fault of the wireless carrier.
The Edit function doesn't seem to be working so I have to create a separate post.
I also wanted to mention that in the first example no phone type was mentioned, either in the main body of the original post or in the responses. In the second example, the guy openly admits to using an LG, since when did either of these indicate that there is a problem with the HTC Amaze?? Xtachx, if you are going to spam other rooms, at least do it with some sense of knowing what you're talking about.
I don't know about the first one, but according to the math of the people in that thread, she must have used about 750MB of 2G data. That's insane. That doesn't happen from background data, which means she is actively using it while it's on Wind Away, which is incredibly dumb. She said she was aware it was switching to roaming, so it's not like she had no idea this might happen. I can see getting charged a little bit because of the glitch, especially if she didn't know about it, but at some point you have to shut down the data altogether if it's still doing that, or at least check before you actively use it. Even if she has an Amaze with a roaming bug, she's an idiot for not doing that, and she doesn't deserve to have the entire charge wiped.
The other guy might be even dumber. He left the Wind zone and left his cell phone in his car streaming internet radio? It doesn't matter if he unchecked the box for data roaming, Wind has never made any guarantees as far as I can tell that the data roaming settings in devices are foolproof. It's still on him to watch it.
It sucks for both of them, but I don't see how this is Wind's fault in either case, any more than it would be Bell's fault if someone went to the US and streamed internet radio on their phone and claimed they didn't know it was roaming. When you make a commitment with the associated costs of wireless service, do enough research to at least understand the rules and restrictions of the service. These are the same morons who sign a three-year contract on a whim to get a cheap/free phone, and then get upset a year later when the carrier wants to charge them nearly full price for an upgrade.
If WIND sells a device with an option to "disable roaming data", and you use that option, then you are not at fault. Now, I'm sure some people who know about the bug will try to abuse it and get a credit, but for the general population, it's different. If I check that option, I reasonably assume that if I'm roaming, I will not have data. Therefore, if I have data, I'm not roaming.
If WIND sells a device with an option to "disable roaming data", and you use that option, then you are not at fault. Now, I'm sure some people who know about the bug will try to abuse it and get a credit, but for the general population, it's different. If I check that option, I reasonably assume that if I'm roaming, I will not have data. Therefore, if I have data, I'm not roaming.
Strange logic....
If crappy tire sells you oil that is labeled as compatible with you car's engine, but your car subsequently seizes up due to bad oil, is crappy tire responsible for paying to fix your car? No, the oil manufacturer is.
If the phone's functions don't do what they say they are supposed to do, you should seek remedy with the phone MANUFACTURER, not the retail store where you bought it.
Except the car manufacturer certified the tire and I bought it from the manufacturer showroom.
Also I wonder why there isn't a system of bill cap? For example your billis capped to $200 and then your phone cuts off. If you are a business user, call in and increase the cap/remove it.
If you're roaming in downtown Toronto, and you have roaming data disabled on the phone, then I'm extremely sympathetic and think Wind should at least reduce if not reverse the charges. If you leave a Wind Zone (and I think you should have an approximate idea of the boundary of your Wind Zone) then I think you are responsible for making sure you're not roaming. It comes with the territory of signing up with Wind or Mobilicity, or Chatr for voice for that matter.
For the woman who was well aware that her phone was roaming and yet continued to use it (and heavily it would seem) under the assumption that the charges would be waved because she is theoretically within their coverage zone, she is incredibly dumb.
If you are with Bell and you travel to Niagara and you roam by accident on a US network, then you should have a the charges reversed. If you spend three weeks there and regularly and knowingly roam on the assumption that Bell will keep reversing the charges, then you deserve to be made to pay them.
Strange logic....
If crappy tire sells you oil that is labeled as compatible with you car's engine, but your car subsequently seizes up due to bad oil, is crappy tire responsible for paying to fix your car? No, the oil manufacturer is.
If the phone's functions don't do what they say they are supposed to do, you should seek remedy with the phone MANUFACTURER, not the retail store where you bought it.
Except this is more analogous to Canadian Tire selling you a car and oil, knowing the oil would destroy your engine.
Yes, the manufacturer screwed up. But WIND can't not know about it by now. And they continue to sell the devices.
I've been pushing back on Google for a while to force Samsung's hand with the Galaxy Nexus, but it doesn't seem like that's happened yet. That's why I'm running Google's build (at least until a "reasonably" stable CM9 build appears).
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Originally Posted by Mann Incognito
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