Searched for the answer to this one but couldn't find anything (at least not anything recent).
Just picked up a Galaxy Nexus. My store gave me a "test usage" limit of of 15 days and 15 minutes. If I'm within this, I can return the phone. They didn't say anything about data.
Is this the standard now? I seem to remember 2 weeks/30 minutes. Does each store pretty much make up their own rules on this? Or does Rogers call the shots?
If you are not satisfied with your purchase, you may return the product as follows: (a) wireless devices within 15 days from the date of activation with less than 30 minutes of airtime used (see “Cancelling an Order ” below for further details) [...]
... is as you recall: 15 days/30 mins talktime, no mention (thus, no limits) on data.
wonder how long before they drop it to 5mins. makes you wonder if people are really abusing it so much that they need to limit how much time before you can return it.
wonder how long before they drop it to 5mins. makes you wonder if people are really abusing it so much that they need to limit how much time before you can return it.
I think forcing the stores to resell returned goods is the main problem...by dropping it to 15 minutes, returns should decrease, and proper qualification of customers should result in first-time successful sales. The problem is not the end-users abusing the policy, it is the reps / customers not agreeing on an appropriate phone the first time around. Rogers is simply trying to ensure that is no longer an issue.
Could be worse...Telus has no buyers remorse policy on the contract, only the phone.
wonder how long before they drop it to 5mins. makes you wonder if people are really abusing it so much that they need to limit how much time before you can return it.
Ircu, you stimied me once before when you claimed changing SIM cards was "abuse" (what am I supposed to do? Take the Rogers systems down one day for fun by changing the SIM card back and forth all day or something?), but this is really beyond me. 30 minutes of airtime!? How the heck is that abuse? How can you even properly test the phone/network in 15 minutes? Why on Earth would someone "abuse" Rogers by purchasing a phone and agreeing to a contract with the intent of returning the phone in the 15 minute usage period? You probably won't reply, as you usually don't after making a claim like this, but I really would love to hear your explanation... Aren't you embarrassed to be representing a company you supposedly respect, in this "customers-are-always-trying-to-screw-us-but-we're-perfect" attitude?
The exchange period changed from 30 to 15 days if defective.
Ah, the ole 'less now, from Rog'. Not surprising. Thx for the heads-up DH!
BTW it can be seen here:
- visit rogers.com/Guarantee (the HPG page)
- click tab 'InWarranty'
Some stores may have other requirements. Check the receipt.
If Rog intends to attempts to contractually override the Materials on their website with a document (the receipt) that is typically not constructed until after the terms of the contract have been negotiated and the contract has commenced (i.e. by way of the cx paying Rog, which precedes the construction of the receipt of course) then Rog is going to find itself in a bit of difficulty when confronted by an educated, informed cx who knows their rights.
Sure, they could, verbally. But when confronted with the twice-on-website written policy of 30mins/15 days I think that the verbal will be overridden by the written.
Even if the verbal notification could be incontrovertibly proven, why should that override what is written on the Rog website? (A general sort of question if you will, when a verbal term of the contract conflicts with a written one.)
Myself, I give 1,000% more weight to the written info on the website than to the verbal goodies that come from the mouths of most reps.
Sure, they could, verbally. But when confronted with the twice-on-website written policy of 30mins/15 days I think that the verbal will be overridden by the written.
Even if the verbal notification could be incontrovertibly proven, why should that override what is written on the Rog website? (A general sort of question if you will, when a verbal term of the contract conflicts with a written one.)
Myself, I give 1,000% more weight to the written info on the website than to the verbal goodies that come from the mouths of most reps.
Is there any part of the Rogers Terms that allow private dealers to make their own terms and conditions? How "close knit" are authorized Rogers agents when it comes to offering Rogers services / legalities? E.G, can Telephone Booth make their own return policy that conflicts with Rogers own policy (for the worse).
Sure, my "service agreement" is with Rogers Wireless, but is my hardware purchase from Rogers Wireless, or is it from Tbooth, an agent of Rogers? What if the two policies conflict...I didn't buy the hardware from Rogers, but cancelling my Rogers service requires returning the hardware. See the conundrum?
In this aspect, Telus has a "better" policy. Telus offers NO buyers remorse period for the contract. Any buyer's remorse on the contract is SOLELY up to the dealer where the phone was purchased from. Yes, it leads to inconsistencies between both corporate stores AND private dealers, but at least when the agent says no, the answer is no. Furthermore, no contract return policy is stated anywhere.
After a few suggestions I checked the contract (d'uh!) - and it actually states 15days/30mins. They told me 15day/15mins verbally. Sounds like the policy is in the process changing.
On the subject of abuse - 30 minutes is a fair amount of time to try out the phone for call quality, coverage signal etc... Not sure about 15 though. On the other hand, 5 would be a joke.
The phones are getting more and more sophisticated - some trial time is necessary given that most folks get locked into a contract for 2-3 years based on the decision. Rogers can cry me river if customers bring their phones back cause they're not satisfied or it wasn't what they expected... Cost of doing business in my opinion. Last I checked, I pay a pretty handsome sum each month to them for the privilege.
Walmart and Costco have different return policies on mobile devices, however if you have had the device for more then 15 days or talked on it for more then 30 minutes then you are still in contract with Rogers with or without a phone. I have not read or heard anything about the return policy going down from 30 - 15 minutes. The only day change from 30 - 15 was for DOA (a same-device exchange if defective) regardless of talking time, which now includes iPhones as well which were previously ineligible. There are some other conditions for DOA such as getting a case from tech support deeming it defective and duplicating issue, original store with box, contents, receipt, etc.
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Originally Posted by ircu
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