Went to the states, forgot to turn off data roaming. Received bill for $450+... any suggestions? Called Wind they said they will run an investigation and get back to me in 3-5 business days.. It's been 2 weeks
Investigation into what? You said you went to US and forgot to turn off Data Roaming. Did they charge you a Different rate then whats on winds site. Is that what the investigation is for.
That would be one suggestion, but not much good after the fact.
What I meant is this:
When WIND customers are roaming outside the WIND Home area, they are using the facilities of WIND's roaming partners, who in turn bill WIND.
Who do you feel should pay those charges: the person who did the roaming, OR all of WIND's customers together, including myself.
Personally, I'll take responsibility for my own roaming charges, but I'm not too anxious to pay other people's charges as well.
I don't know if WIND charges a fee over and above what they have to pay their roaming partners – if so, perhaps WIND would be willing to forgo that part, and charge you for its cost only.
In my opinion, that's the best you can hope for . . .
Why was data roaming ON in the first place? You kind of have to expect a massive bill when you check that box regardless if you are in Canada or the US. It's OFF by default isn't it?
I can only give you advice for the future.
1) I'm on prepaid, so I can only lose as much as I have on my Wind balance.
2) T-Mobile prepaid sim card ($10), and $2/day for unlimited 2G data and voice, if you want 3G that'll be $3.
This is obnoxious, it's not just wind, it's the whole industry and it shouldn't be tolerated. They should warn you when your usage goes significantly above normal and probably have a soft limit that stops your usage until you call in to confirm. Intentional heavy users, if they exist, could ask to have the limit raised or removed, but most people would likely want to know if they were incurring over $50 in extra roaming fees.
Maybe text you when you hit $50 and stop you at $100 until you call in.
You can say this is the OP's fault for making a mistake, but it is a very easy mistake to make and the carriers could easily help people avoid these shocking bills.
This is obnoxious, it's not just wind, it's the whole industry and it shouldn't be tolerated. They should warn you when your usage goes significantly above normal and probably have a soft limit that stops your usage until you call in to confirm. Intentional heavy users, if they exist, could ask to have the limit raised or removed, but most people would likely want to know if they were incurring over $50 in extra roaming fees.
Maybe text you when you hit $50 and stop you at $100 until you call in.
You can say this is the OP's fault for making a mistake, but it is a very easy mistake to make and the carriers could easily help people avoid these shocking bills.
I wonder how often, say T-Mobile and others, are updating Wind on the roaming charges their customers are incurring? I suspect it is at long intervals by which time the damage is done.
I wonder how often, say T-Mobile and others, are updating Wind on the roaming charges their customers are incurring? I suspect it is at long intervals by which time the damage is done.
Pay the bill and be sadder but wiser.
If that were really true pay before wouldn't work. They have no problem putting a tight limit on your spending when it is their money at risk. The carriers do this for only one reason: they make lots of money off peoples mistakes. Lots. And it it's completely unethical.
They could fix this problem easily but they don't because it is so profitable a scam.
This is obnoxious, . . . . . and it shouldn't be tolerated.
OK - so what do you want to do about i?
Pass another law for Government interference?
Originally Posted by rjwells
They should warn you when your usage goes significantly above normal
Who is "they"?
The company whose network you're roaming on? How would it know what is "normal" for a visiting roamer? Should it keep track of all its visitors?
Your own company (WIND) who won't know what you're doing till they receive the information from its roaming partner - perhaps weeks later?
Originally Posted by rjwells
You can say this is the OP's fault for making a mistake
You're right - and most people in this thread did just that.
If people carry a cell phone around, shouldn't we assume that they can at least be responsible for their own actions?
LMAO where is this sense of personal responsibility? How is this "obnoxious"?
Only thing "obnoxious" is the OP rackign up $400+ in data roaming charge because he "forgot" to turn off data roaming. At what point did you remember that you weren't in Canada? Certainly, the charges didn't pile up solely because of background services.
Pay your bill, man. Best thing you can ask them to do is discount it but that's at their discretion and it woudln't make them a terrible carrier. Roaming in the states is already cheap.
OK - so what do you want to do about i?
Pass another law for Government interference?
Who is "they"?
The company whose network you're roaming on? How would it know what is "normal" for a visiting roamer? Should it keep track of all its visitors?
Your own company (WIND) who won't know what you're doing till they receive the information from its roaming partner - perhaps weeks later?
You're right - and most people in this thread did just that.
If people carry a cell phone around, shouldn't we assume that they can at least be responsible for their own actions?
Have you ever gone on roaming on WIND?
The minute you sign onto a network in a different country you get a text saying welcome to the country here are your roaming rates. Free text from WIND.
They know you're roaming and how much you're using. All services still work free too. Like *135#.
WIND can do something to fix this.
But for now just pay your bill and be aware next time.
Sent from my SGH-T959 using HowardForums
Telus told me that I have to pay more than my monthly bill to continue using services.
So I said BYE TELUS! and Hello WIND!
I then tried Mobilicity, on the $35 all-in. Coverage sucked and then the Holiday Miracle Plan popped up...
So I said BYE MOBILICITY! and Hello again WIND!
Only thing "obnoxious" is the OP rackign up $400+ in data roaming charge because he "forgot" to turn off data roaming. At what point did you remember that you weren't in Canada?
This is the part I don't even understand. The US roaming rates are the same as the Canadian roaming rates. So how is this any different than what would have happened in Canada?
But I agree with most others. You had the option to disable data roaming. You did not. You used a significant amount of data in the US. Enough that there's no way it was just a Gmail background sync. And now you're complaining that you have to pay for it. You used it, so you should pay for it.
If this were a Galaxy Nexus with the roaming bug that was sold to you by WIND, my opinion would be different. But it doesn't sound like that's the case.
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Originally Posted by imorozov
BYE TELUS! and Hello WIND!
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