You can migrate your Fido Number from PostPaid to Prepaid. The Migration fee is $35.00 and you won't lose your Fido neither your Fidodollars. However you must refill your Prepaid account on a regular basis to not lose both Fido Number & Fidodollars.
I keep getting conflicting answers from store staff/phone reps...
For this scenario - what should I do in terms of sequence of events? Add pre-paid number/line with Fido first, then request porting from new provider to my original number...
Oh, and can I use F$ for accessories or phones only? (I was getting mixed opinions on this too)
All I said is to keep your current number at Fido along with your Fidodollars and migrate to a prepaid service...
If you Port Out your number you lose your Fidodollars...
Originally Posted by Twig
Yes, that does help, thank you.
I keep getting conflicting answers from store staff/phone reps...
For this scenario - what should I do in terms of sequence of events? Add pre-paid number/line with Fido first, then request porting from new provider to my original number...
Oh, and can I use F$ for accessories or phones only? (I was getting mixed opinions on this too)
So long as you still have a voice and data plan with them at the moment, they will allow you to use your Fido dollars to buy any phone outright, if that's an option for you. Depending on the amount of Fido dollars you have it may be worth your while to buy a popular phone and resell it after for a slight profit?
I'm sorry to learn you're looking at leaving us. If there's anything I can do to help you out, let me know! The Social Media team has access to customers' accounts, so we are in a good position to provide assistance shall you require so.
Here's some information regarding your concerns:
If you're looking at migrating your current monthly service to a prepaid one, your FidoDollars will indeed follow. Note that if you have more than one line on the same account, the FidoDollars will follow the last line active.
Fritz Z24
Sorry but you have it all wrong...
All I said is to keep your current number at Fido along with your Fidodollars and migrate to a prepaid service...
Unfortunately, as Fritz Z24 mentioned, it is not possible to migrate your service to a prepaid account and then transfer your phone number to a different company without losing your FidoDollars.
Twig
What's the official word on buying accessories with f$?
Any other use of Fido$ before moving to pre-paid?
You can use your FidoDollars on:
- A new phone (full retail price or agreement price, if you are eligible)
- Purchase a new SIM card (can only be ordered through Customer Service if you want to use your FidoDollars)
- Add a new option that you never had on your account for a period of one or two months, depending on the option
- Add prepaid airtime to your prepaid account (in $20 denominations)
I hope this helps.
If you need anything, let me know, I'd be glad to help!
Aren't you able to add prepaid airtime with as little as $5 now?
Good catch!
The Fido Instant5 is a bit different though, as it's done automatically every month if the customer is subscribed to it (around the 15th of the month). If you request to take your current FidoDollars balance and have it applied immediately to your account, it can be done only in $20 increments.
If you're looking at migrating your current monthly service to a prepaid one, your FidoDollars will indeed follow. Note that if you have more than one line on the same account, the FidoDollars will follow the last line active.
Let's say that you have a postpaid line on your account (line#1) and you get a new postpaid account on your account (line#2). If you migrate line#2 from postpaid to prepaid but keep line#1 as postpaid, are you staying that all the existing Fido Dollars will go to the postpaid account/line?
Fido (monthly plan - personal/data):Novatel Wireless MC950D / Nokia CS-18
Rogers (pay as you go - Canadian prepaid): "Fido" (unlocked) Samsung Nexus-S
Rogers (monthly BIS data plan): unlocked Blackberry Bold 9700
Red Pocket Mobile (US prepaid): unlocked Sony-Ericsson w300i
"Add a new option that you never had on your account for a period of one or two months, depending on the option"
Can you give us a list?
Sure!
- 5 PM early evenings (2 months, $12 FidoDollars)
- 50 extra minutes (2 months, $10 FidoDollars)
- 100 extra minutes (2 months, $20 FidoDollars)
- Suburban Zone option for older Urban plans - Montréal, Toronto and Vancouver (2 months, $10 FidoDollars)
- Unlimited incoming calls (2 months, $24 FidoDollars)
- Call Display (2 months, $14 FidoDollars)
- Name Display alone for plans already including basic Call Display (2 month, $4 FidoDollars)
- WhoCalled (2 months, $6 FidoDollars)
- #AUTO (2 months, $10 FidoDollars)
- Preferred long-distance rate - North America at $0.10 per minute (2 months, $10 FidoDollars)
- Unlimited Canadian long-distance (2 months, $20 FidoDollars)
- Unlimited Canadian/US long-distance (2 months, $60 FidoDollars)
- Unlimited Fido to Fido Canada-wide (2 months, $20 FidoDollars)
- Preferred international long-distance rate (2 months, $10 FidoDollars)
- CityFido unlimited international long-distance (2 months, $40 FidoDollars)
- International long-distance calling pack - Group 1, 2 and 3 (1 month, $15 FidoDollars)
- 200 Canadian text messages (2 months, $10 FidoDollars)
- Unlimited Canadian text messages (2 months, $20 FidoDollars)
- Fido MobileMail (2 months, $10 FidoDollars)
- Fido IM (2 months, $10 FidoDollars)
- Fido MobileMail + Fido IM bundle (2 months, $16 FidoDollars)
- 100 MB of data (1 month/$10 FidoDollars and 2 months/$20 FidoDollars)*
- 500 MB of data (including the BlackBerry data version) (1 month/$25 FidoDollars and 2 months/$50 FidoDollars)**
- Personal E-mail on BlackBerry (1 month/$10 FidoDollars and 2 months/$20 FidoDollars)
- Unlimited BlackBerry Social Networking and IM (1 month/$10 FidoDollars and 2 months/$20 FidoDollars)
- Most Voice and Text Travel Packs (promotional, verify if still available before traveling)
* If you go over the 100 MB, you will be billed $5 for each 100 MB increments
** If you go over the 500 MB, you will be billed $5 for each 500 MB increments
Have a good one!
Last edited by FidoCedrik; 02-14-2012 at 10:37 AM.
Reason: Corrected the Unlimited Incoming Calls price
Let's say that you have a postpaid line on your account (line#1) and you get a new postpaid account on your account (line#2). If you migrate line#2 from postpaid to prepaid but keep line#1 as postpaid, are you staying that all the existing Fido Dollars will go to the postpaid account/line?
It follows the last line on the account, so in your scenario, line #1 would keep the FidoDollars as it's the last line active on that account. If you were to migrate line #1 to prepaid later, then the FidoDollars would follow.
When there is no line on the account anymore, the account is considered "closed". The FidoDollars will follow the last line (if cancelled, they are lost / if transferred to someone else, they go to the other person's account / if migrated to prepaid, they are transferred to the new prepaid account).
Just a heads-up: I accidentally wrote $12 FidoDollars for 2 months of unlimited incoming calls. It is $12 per month, so 2 months would come to $24 FidoDollars.
Sorry for the mix up, I've corrected my previous post already.
I have about 160 Fido Dollars and am looking into switching carriers (to Chatr, same parent company as fido) in a day or two. It seems like FidoDollars are USELESS. For FidoDollars 150-200 range you can't buy any decent world phone. You can't use them to pay your last bill. If you use FidoDollars then you can't immediately cancel Fido plan. You have to remain with Fido for at least 1 month after using Fido Dollars.
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Originally Posted by Twig
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