Does your account show roaming charges on it, even though you're not roaming?

**tivoman** · 02-13-2012, 12:33 AM

My current plans: 600 Preferred w/myFave & myFave for Families 1800

I just noticed tonight that both of my accounts have roaming charges on them since 2/11/2012 and 99% of all MtoM (F) & myFave (V) don't show up on the website correctly. When I called customer service, the rep told me that the calls are international.

: She told me that I had one this morning at 5:35, so I look online to see what number she is looking at and it was my wife's T-Mobile number with the same area code.

So can anyone else verify that your account is having the same issues like mine. I also noticed that this issue started Friday night after 9pm PST. At first I thought they caught on to Google Voice as one of the myFave numbers, but that would still go against my bucket of minutes and not roaming charges. By the way my roaming charges went up since I called them about 2 hours ago and the only other two calls that I made was one MtoM call and one myFave call. (no GV) I guess I'll have to wait tell my closing period at the end of the months to see if these charges show up.

**DRNewcomb** · 02-13-2012, 06:03 AM

You don't say where you live. It's possible that if you live near a border (e.g. El Paso) you could be roaming onto a foreign (Mexico or Canada) carrier without knowing it. Otherwise, if you plan is a "nationwide" plan you should not have roaming charges.

**tivoman** · 02-13-2012, 07:46 AM

I live in Lake Elsinore, CA

Here are some more details:

• Issue is one 4 out of 7 cell lines
• 3 out of 4 G2 phone & 1 dumb phone
• 1 out 2 lines in Los Angeles effective
• 3 out 4 lines in Lake Elsinore effective
• G2 phone doesn't see AT&T network, so not roaming on AT&T
• I even get charged when my phone is on UMA
• Did a 30 minute test call last night on UMA to my T-Mobile @Home line.
Shouldn't be charged since 1) UMA calling & 2) This is considered MtoM

**gregsmith59** · 02-13-2012, 11:05 AM

These kind of billing mistakes happen sometimes. Until the final bill is cut there is no point really in discussing it with uninformed CSRs, because it is a systems problem.

Hopefully it is like on AT&T, which has made this mistake several times but the mess was cleaned up when bills were mailed.

**megamind** · 02-13-2012, 11:48 AM

Same with me! All minutes since Friday, 10 pm Mountain Time were billed @ $.49 per minute, even though they were either weeknight, weekend or UMA minutes. The weeknight/weekend/Hotspot minute counters did not change since Friday night, and I already piled up some $60 in "roaming" charges, even though I've spent the entire weekend at home in Denver. Nowhere near an international border btw...

I called T-Mo last night and they said it's some kind of software glitch affecting people who recently changed their plans (which I did), and the CSR looked into my call records and confirmed that all my calls that were billed were originating / terminating in Colorado and not outside of the country. Weird thing though!

**megamind** · 02-13-2012, 11:52 AM

Still going on today btw... Made a 17 minute UMA call to NYC and was charged $8.33 for it. Hotspot minute counter did not change

**tivoman** · 02-13-2012, 06:12 PM

One of my lines is past the $200 mark.

**MasonDoctorJT** · 02-13-2012, 06:49 PM

Online billing is screwy. It shows my basic charges every month as $179, but my bill every month is $116. So.... Not sure what to say about that.

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**jet1000** · 02-13-2012, 08:13 PM

Originally Posted by megamind

Same with me! All minutes since Friday, 10 pm Mountain Time were billed @ $.49 per minute, even though they were either weeknight, weekend or UMA minutes. The weeknight/weekend/Hotspot minute counters did not change since Friday night, and I already piled up some $60 in "roaming" charges, even though I've spent the entire weekend at home in Denver. Nowhere near an international border btw...

This is just more outrageous and unethical behavior on T-Mobile's part. Charging people roaming rates when they are using their devices domestically is ridiculous.

They're probably hoping a lot of people won't even notice this attempted cash grab. The FCC needs to put a stop on this right now before it spreads to everyone's accounts.

**MasonDoctorJT** · 02-13-2012, 08:52 PM

Originally Posted by jet1000

This is just more outrageous and unethical behavior on T-Mobile's part. Charging people roaming rates when they are using their devices domestically is ridiculous.

They're probably hoping a lot of people won't even notice this attempted cash grab. The FCC needs to put a stop on this right now before it spreads to everyone's accounts.

Yeah.... At&t never makes billing errors. He hasn't even got his bill yet! Save your negativity for after he gets his bill and is actually charged for that. They took international charges off for me when they were legit. My father-n-law roamed onto a mexico tower, but they did NOT charge me, so save it jet

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**megamind** · 02-14-2012, 12:24 AM

My "overages" are at $107 and counting. Had nothing but UMA calls today and they were all charged $.49 per minute. My billing cylce ends on the 28th so I'm not really worried about this (yet), but for someone whose billing cycle ends pretty soon I kinda see jet's point. FWIW, I "warned" my friends who are also on T-Mo to watch their accounts. Hope this madness comes to an end pretty soon, I don't exactly feel comfortable piling up $$$ of "overage" charges...

**tivoman** · 02-14-2012, 01:05 AM

My roaming cost is $397.88 so far and counting for 4 lines.

**Antenna** · 02-14-2012, 01:36 AM

Originally Posted by jet1000

This is just more outrageous and unethical behavior on T-Mobile's part. Charging people roaming rates when they are using their devices domestically is ridiculous.

They're probably hoping a lot of people won't even notice this attempted cash grab. The FCC needs to put a stop on this right now before it spreads to everyone's accounts.

Yeah, unethical like another carrier throtling at less than the new capped data plans? Or really charging its customers to use MMS even with an unlimited text plan?

As stated, he hasn't even received his bill, but you have already jumped the gun.

Maybe he likes his plan and doesn't want to leave, much as you do with your $30 unlimited tzone 300 min plan

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**ilvla2** · 02-14-2012, 01:54 AM

They're all unethical, some are just more unethical than others. Speaking of Roaming Charges, I haven't seen those in years, back in the day we had 1-3 dollar a minute roaming charges and 3 dollar a day roaming fees, uggh.

**DRNewcomb** · 02-14-2012, 06:05 AM

Originally Posted by ilvla2

They're all unethical, some are just more unethical than others. Speaking of Roaming Charges, I haven't seen those in years, back in the day we had 1-3 dollar a minute roaming charges and 3 dollar a day roaming fees, uggh.

I recall someone's sig from ancient ages ago. It went something like, "All wireless carriers suck. The trick is to find one that sucks in a way you can live with."