Anyone else's Call Forwarding not working (BIS as well)?
So I signed up for Dell Voice and was hoping to use it when I was at home in the basement (no signal there) only to find out that my Call Forwarding feature isn't working (it originally worked 3 days ago, but when I needed it to work yesterday, that was when I realized my Call Forwarding wasn't working). When I call the Dell number, the call goes through, but once I forward my WIND number to the Dell number, the call doesn't even connect
I called CS already and got them to refresh my account (hopefully they understood my request) but the issue is still here. Anyone else have their Call Forwarding suddenly stop working for them?
Gonna go on a little rant here, but oh boy I could barely understand the English of the WIND CSR. I was really tempted to ask her if I could speak to someone to can speak better English, but that would've sounded a bit harsh. I really wish WIND wouldn't cheap out on Canadian CSRs as wasting everyone's time only costs them more money anyways.
/rant
PS: my BIS also hasn't been working for a few weeks now, anyone having issues with that as well? I'm not dependent on my BIS, but I do sync my BB once in awhile, and no BIS = no syncing. If these are not widespread issues, can anyone suggest a fix (since account refresh doesn't seem to be doing anything)?
Okay, regarding the BIS part, it was an Egyptian CSR's fault for not putting it in when I ported my number earlier, so that's sorted out. However, my call forwarding issue persists (even though the Canadian CSR refreshed that feature). I need unconditional forwarding to work and would like to see if anyone else has the issue, can anyone test to see if their call forwarding works? Really frustrating when I got them to refresh it twice and it still doesn't work...
Also, I asked WIND if they have any plans of not outsourcing their service to Egypt, and the CSR said they're in the process of having all their CS based in Canada and should be around the next 30-60 days for it to happen.
Okay, regarding the BIS part, it was an Egyptian CSR's fault for not putting it in when I ported my number earlier, so that's sorted out. However, my call forwarding issue persists (even though the Canadian CSR refreshed that feature). I need unconditional forwarding to work and would like to see if anyone else has the issue, can anyone test to see if their call forwarding works? Really frustrating when I got them to refresh it twice and it still doesn't work...
Also, I asked WIND if they have any plans of not outsourcing their service to Egypt, and the CSR said they're in the process of having all their CS based in Canada and should be around the next 30-60 days for it to happen.
I just tested forwarding of my WIND Mobile to my Dell Voice # and called my WIND number from a landline and it worked. Though from the land ine it was ringing about 2-3 times before the Dell Voice app starting ringing, so there is a bit of a lag, but still successful.
I just tested forwarding of my WIND Mobile to my Dell Voice # and called my WIND number from a landline and it worked. Though from the land ine it was ringing about 2-3 times before the Dell Voice app starting ringing, so there is a bit of a lag, but still successful.
What phone are you using?
djino
You're the only one who replied to both my posts djino, so thanks for that, and I'll just reply here then. I'm using a Panache and call forwarding was working fine until 3 days ago. I've already called in twice and got both CSRs to refresh my account (once refresh the entire account, and the other they just refreshed the call forwarding feature). Other than refreshing the account I don't know what else I can do to fix it...you got any ideas?
You're the only one who replied to both my posts djino, so thanks for that, and I'll just reply here then. I'm using a Panache and call forwarding was working fine until 3 days ago. I've already called in twice and got both CSRs to refresh my account (once refresh the entire account, and the other they just refreshed the call forwarding feature). Other than refreshing the account I don't know what else I can do to fix it...you got any ideas?
Walk me through/confirm how you are setting up call forwarding:
Confirmation that this has been setup, you should see some sort of forwarding icon on your task bar (a telephone with an arrow pointing out). Are you getting this?
Assuming yes, what happens when you call your WIND Number from another phone?
I tried the way you suggested, but I usually do it differently. I generally just go into the dialler and type *21*PHONE NUMBER# which will do the same thing, and yes, I do get the forwarding icon on the top left of the task bar.
When I call my WIND number, it gives me a bunch of beeps, kind of like when the other party hangs up a call and you get disconnected. There's no dialling tone, just goes straight to the beeps.
The only 2 things I can think of now that might be causing this would be either:
A: defective SIM card (not sure how its possible that only the call forwarding wouldn't work if this was the case though)
B: me accidentally deleting a file on my MicroSD card that I wasn't supposed to
Other than that, I'm out of ideas and pretty stumped as call forwarding is a pretty important feature for me.
I have used the call forwarding feature since I got my Dell Voice number to test it out.
I use a Nexus S with ICS. ICS format to get into the call forwarding feature is different than gingerbread.
I now have to go to phone dialer app and then select settings and in there I will see the call forwarding feature. The features are the same with gingerbread.
Always forward (unconditional call forwarding) - I used this and it works, no rings on my nexus s and went straight to my dell voice almost instantly.
forward when busy - used this and was hard to test it all by myself, but it works when you're on a call and just end a call. If you have it deactivated, it will just give the caller a message saying you're busy. If forwarded to voicemail, which was the default, it'll go to voice mail. I had to forwarded to dell voice and it worked.
forward when unanswered - when caller calls your number and you're away from your phone and it rings, after some time (you set it, but I believe default is 20 secs), it'll go to voice mail (default forwarded number). I didn't try this since it does work but I'm sure if I select dell voice, it'll forward to dell voice after 30 secs (I changed it to 30 secs).
forward when unreachable - default is to voice mail. if you're out of service (ie flight mode, which I tested) it'll forward to voice mail. I changed it to dell voice and it works as well.
So in short, no problems with forwarding for me. I've had it forward to my voice mail when busy and unanswered but when unavailable, it forwards to my dell voice (hopefully, I'll have wifi and dell voice running). The always forward, I'll forward to dell voice when I know I'll be going out of a Wind Home Zone. So whether I get wifi or not, I'll still get voice mail through dell voice.
I'm doing all the same things as you and djino have suggested. The frustrating part is that it's been working great for me up until 3 days ago. Never had issues with call forwarding till now.
I'm fairly certain it's not my Panache, as I've tried the call forwarding with my BB 9300 and I get the same issue.
Guess it's good and bad to know it's not a wide spread issue haha.
have you tried calling CSR and being patched through to technical support. If they warrant you get a new sim, you can exchange the sim. Then try again. I'm not sure if the micro sd would have anything to do with it as that'd be mainly for storage.
have you tried calling CSR and being patched through to technical support. If they warrant you get a new sim, you can exchange the sim. Then try again. I'm not sure if the micro sd would have anything to do with it as that'd be mainly for storage.
I talked to two CSRs and got them to refresh my account. I'm not sure if I was talking to technical support (guessing I was not) and I hadn't called back again. The thing is I'm not sure if the SIM is defective that it'd only affect one feature of my plan. Wouldn't it affect my service altogether (such as not being able to connect to WIND Home) if it was a bad SIM?
edit: I was doing more testing (made 10 calls to my WIND number after it was forwarded to different phones) and out of the 10 tries, I had one forwarded call go through. The SIM seems fine, so for god knows whatever reason it's not working...I hope it's just WIND tinkering with some settings the past few days.
I ended up writing to WIND through their website's "Online Care Form" as I can't be bothered the next few days to call in. Hope they will actually get back to me on this.
Don't think anyone really cares, but a little update on my situation.
Ended up calling technical service and literally wasted an hour just to try to "troubleshoot" the problem. No dice, so the guy reluctantly allowed me a SIM swap in store. Got a replacement SIM from a dealer store yesterday (reluctant once again on the dealer's part). Called in this morning to do the swap, and although I am able to text and call with the new SIM, the call forwarding is still not working. I got them to refresh my services again, but apparently the port to the new SIM hasn't completely finished yet (weird, and no idea how that works out).
Guess I'll have to wait another 2-3 hours to see if it all goes through fine, but I'm totally lost on what to do. For sure it's not my phone because I've tried it on 4 different phones and the same thing happens. Anyone know if I can get them to port my number onto another account (but stay on the HMP) altogether to get it to work again?
Anyone else's Call Forwarding not working (BIS as well)?
Anyone else's Call Forwarding not working (BIS as well)?
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Originally Posted by ECBomb
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