Wind customer service is pathetic, it's trench warfare getting them to resolve issues. To borrow a famous phrase: Wind Customer service can be relied on to do the right thing, but only after having exhausted every other alternative.
The "owner" should be taking responsibility for this since it was supposed to be added in store. Had it been done, it would've been noted on your receipt. Knowing this, the "owner" should be able to speak to back office and have your account noted since it wouldn't be your fault.
I'm going through the channels to see how Wind will resolve this and if they outright refuse then I will see if I can get the store owner to try again.
Thanks for the advice!
Just wanted to give everyone an update!
I called back just as xtactx suggested because from past knowledge (from other's experiences) they don't call you back. So the next day I called and low and behold the CSR at that time tell's me the 'back office' has done their investigation and that the charges are valid. I feel that rush of adrenaline but instead of losing my cool I become firm, asking to speak to a supervisor because this is unacceptable. (Staying polite however)
Explain to the supervisor (and I forgot to mention this in the OP) that I have a receipt that they have hand written on stating that the Infinite India option is added and I have been to the store and they tell me that its a technical glitch because it was added on their 'cap' but for some reason it didn't print out. But because it was on 'cap' it was added.
The supervisor then states oh, go back to the store tomorrow and call from there, if they say this is true we will adjust it. I go to the store and call the CSR and quote the Ticket #. She tells me to tell the store to add comments to the profile stating the information and call back.
Turns out Wind Reps can't do that any more due to 'Live Link' changes and the owner tells me to call back and let him speak with them. Talk to a CSR, (have to explain full story each time I talk to someone new), says there are no comments on the system from store rep. Store owner talks to rep explains the situation and she says okay, I will add the comments and will forward you to back office.
Get to back office rep (whole story all over again) and he says, there is no comments to support what I am saying. Luckily I did not leave and handed it back to the Store Owner again.
So I paid the bill in total to restore the account (kind of worried there) but they did refund me the total as a credit so I won't have to make payments for a couple of months going forward.
Thanks for everyone's assistance, and sorry about that TL;DR. I know a lot of people probably had a good laugh or rage (depending if you got fooled by it)