I'd check with them through Facebook. I ordered my 2 sims and within 1 hour received a confirmation of order via email and at the 5 hour mark a second email indicating they shipped them. I chose the free shipping option with 3 day delivery and the sims arrived in two days! Once you receive the sim, just follow the directions. It's so easy a caveman could do it. You'll be up and running in about 10 minutes.