Text issues after phone number port

**jojojeep** · 03-06-2012, 02:10 PM

the middle of February I ported 2 numbers from US Cellular to Verizon and dropped my Blackberry service at US Cellular switching to iphone 4s devices on the 2 numbers at Verizon.

After the switch and porting, my phone number started working in just minutes on the 2 devices I activated at Verizon. I also started getting normal texts from friends and family both on and off the Verizon system almost immediately.

However there are a number of text alerts that I was getting from my credit card companies, bank and Amazon that stopped getting through to me. I have since learned these alerts are called "short codes". From what I am told they are sent through the cell networks differently than normal texts from your friends and family.

I have called the credit card companies, Amazon, US Cellular, Verizon etc. No one seems to be able to figure out what is going on and how to correct the problem.

Its almost as if someone did not do something poperly with my port. Why would I get my phone calls and regular texts but not these texts that are called "short code"? Verizon says my account does not have any block on it that would prevent these from comming in to me.

I have even had the originating credit card, bank, Amazon companies to clear me out of their system and reset me into it again but still they messages do not make it through to me. Where could they be going?

Does anyone have any ideas???

**werinshades** · 03-08-2012, 09:55 PM

Ironically having the same issue with Chase Bank notifications. Just switched from AT&T a week ago. Just suspended and reactivated my alerts, so waiting to see if that changed anything. Chase advised me to contact Verizon about the "short code" issue, and like you, nothing noted on my account.

**Guest 214** · 03-08-2012, 10:25 PM

Originally Posted by werinshades

Ironically having the same issue with Chase Bank notifications. Just switched from AT&T a week ago. Just suspended and reactivated my alerts, so waiting to see if that changed anything. Chase advised me to contact Verizon about the "short code" issue, and like you, nothing noted on my account.

Make sure you guys go online to your Verizon account under the family controls and make sure there are no *spam* blockers or internet text blocks on the line's your concerned about. Sometimes that may cause that

**CellKrazeDude** · 03-08-2012, 11:00 PM

Re-sign up for the alerts. You know how when you enter your number and then select your carrier sometimes? Do it again and click Verizon. I have seen this before and this seems to work.

**werinshades** · 03-09-2012, 07:24 PM

Originally Posted by CellKrazeDude

Re-sign up for the alerts. You know how when you enter your number and then select your carrier sometimes? Do it again and click Verizon. I have seen this before and this seems to work.

Did that today, takes 24 hours to be activated it says. Chase doesn't offer you the option to chose your provider. I missed another Alert today, so will try this first. All other texts are coming through fine, so i'm thinking it's not on Verizon's end.

**OmegaWolf747** · 03-09-2012, 08:33 PM

Verizon blocks at least some short codes. I could never get Facebook to work properly with it.

**jojojeep** · 03-10-2012, 10:24 AM

The chase alerts have been reset by them and me in everyway imaginable including removing me form the system for a couple of days and then reentering. Same for the alerts from Amazon.

This is a real mystery to me. Verizon claims they have checked all aspects of my account and there is nothing stopping these short code alerts from comming in.

Everyone from Verizon and my former provider US Cellular to Chase and Amazon claim there systems are working fine.

One little clue to all this might have surfaced a few days ago when on the phone with former provideer US Cellular. They had me power up the old Blackberry 9650 I last had with them to check some settings and while I was on the land line with them doing that the UPS man came and left a package for me on the front step. Bingo in came a text alert to my Blackberry from Amazon telling me a package had been delivered.

I pointed this out to US Cellular since I had them on the phone. Then they said well I guess maybe someone did not completely remove this number from our system. They deactivated it but they did not remove it. They then claimed to do that while I was on the phone with them.

They also mumbled something about there being s third party involved with delivering Short Code text messages and maybe they were not notified of the change when the number was ported from US Cellular to Verizon. But at the same time they claimed it was not their responsibility to do so and did not know whos it was.

I have even talked to the porting department at Verizon and they claim all was ported properly.

This is indeed a strange mystery to me and apprently to Verizon and US Cellular as so far they have not come up with a remedy.

**jasonfont426** · 03-12-2012, 05:13 PM

You will not be able to receive a short code on your new carrier for exactly 37 days from your port date. This is to prevent any latent billing to come into your previous carrier. I, too, had the same problem when I ported from Sprint to Verizon Wireless. I called Chase and complained and just knew it was their fault. Well it was not Chase's fault at all. It is just the way it is and you will hard-pressed to find any frontline Verizon Wireless employee who can explain it to you. I started receiving my Chase alerts again on the 37th day after my port just like a Chase Online tech support supervisor explained to me. It's just a carrier billing issue.

**jojojeep** · 03-12-2012, 07:15 PM

Thanks for the heads up on this Jason. My number port to Verizon took place on February 14th so in a few more days hopefully all my short code texts will fall into place again.

**werinshades** · 03-12-2012, 08:34 PM

Originally Posted by jasonfont426

You will not be able to receive a short code on your new carrier for exactly 37 days from your port date. This is to prevent any latent billing to come into your previous carrier. I, too, had the same problem when I ported from Sprint to Verizon Wireless. I called Chase and complained and just knew it was their fault. Well it was not Chase's fault at all. It is just the way it is and you will hard-pressed to find any frontline Verizon Wireless employee who can explain it to you. I started receiving my Chase alerts again on the 37th day after my port just like a Chase Online tech support supervisor explained to me. It's just a carrier billing issue.

I wish you would have posted this earlier in the day, before I spent alot of time on the phone and at the Verizon store...to get a new SIM card. I've contacted Chase, both on line and over the phone and both pointed to Verizon. Verizon pointed to Chase at first, then I was given a Google short code to put in, and still no response. Cuustomer care suggested a new SIM card, and off I went.

Verizon customer service rep tried her hardest to ge this to work We master resetted the phone three times total today, removed and restarted the texting porting of my account, rrplaced the SIM, and still no "short code" responses. Had Verizon Network support working on it, have a Trouble Ticket number, and will wait to see the response.

If what you say is the "policy" then someone at the top better advise those at the bottom so they can advise us lil ol customers. I can't say enough good things about the customer service reps who were patient enough to work on this.

**jojojeep** · 03-12-2012, 08:49 PM

I have at least 2 trouble tickets going on this subject at Verizon and 1 at my former wireless provider US Cellular. Also 1 trouble ticket each at Amazon and Chase. SO far no one has called me back and said they have an answer or soulution to this.

My guess is Jason may be right and after 37 days they will just start again. But it sure is strange no one seems to to have any idea about this. Can you imagine how much time all these people are waisting trying to resolve trouble tickets for dozens if not hundreds or even thousands of customers who have ported their numbers this year alone?

**werinshades** · 03-13-2012, 10:22 AM

Just an update on my issue...started receiving "short codes" this morning again from Chase Bank (Prior to 37 days as previously mentioned). I'll assume this was because of the Network Trouble Ticket, my persistnce and my very nice disposition

. I did turn the phone off and on again this morning before I sent commands to Chase via text.