LG has nothing on these phones, it's pure Tracfone glitches and all. Those programs that can't be deleted are Tracfone's fault also (LG might have some of the same on their REAL LG Phones) LG manufactured it for Tracfone to Tracfone's specs with Tracfone's OS. That's why LG does not support Tracfone LG phones, they point you back to Tracfone. Don't blame LG. And to answer your question, most if not all of what was pre-installed can't be deleted, including the crappy games. The YouTube is no go also, Tracfone and Net10 phones do not support streaming media.