I would go to a corporate store.
otherwise, I would look into the ESN repair option.
I have recently tried several times to swap a new phone on my account, to no avail. Cricket tells me I cannot swap ANY new phone to this plan. This is all a ruse to force me into another plan, so that I pay more.
I currently pay $25.00 per month for unlimited local talk/text. They said they cannot swap a phone until I pay for the $35.00 per month plan. This is extortion. Plain and simple.
Grandfathered plans are protected and I do not see how they can legally do this???
It IS NOT a Paygo plan. As you can see - below - it IS an unlimited plan. I have been on it well over a year, have swapped two phones and now all of a sudden am not allowed to swap ANY phones, regardless of model.
Cricket Unlimited (M25)
Unlimited Anytime Minutes-TOL (I)
Games and Apps DAT-DAX (I)
Free Caller ID-FID (I)
Unlimited Text Messaging-TXT
"I would go to a corporate store."
I did go to a Cricket store and he told me the same thing, that no phone could be added.
"otherwise, I would look into the ESN repair option."
What exactly is this? I have googled away about ESN changes. There is a lot about how to do it, but not much on exactly what it is.
How would this allow me to put this new phone (Samsung Messager Touch) on the same plan?
"its not something that can be explained on this forum as it violates policy. I would go to an indirect location that flashes alot of phones or google it."
On Cricket's website it clearly states: Yes, Cricket will activate any phone that's been flashed to work on the Cricket network. In any event, it is a Cricket phone, so I am not clear why it would need to be flashed.
My issue is ANY activation, of ANY phone. I think there is a code now on this plan to block any activation of any more phones. So I guess the question is if it is possible to swap activation from one phone to another?
Send a letter per your contract requesting arbitration on the matter. Such a letter goes a lot higher up the chain than you'll get through regular channels. If you still fail after that I would file a complaint with the FCC. All of this of course contingent upon a better explanation. The place to send the letter should be in your terms of service.
Grandfathering can be confusing, as the large contract carriers generally do grandfather their customers for quite a while, but that's not required by any law. If you look through these forums, you'll find a great many complaints about how Cingular changed the rules for the AT&T Wireless customer after their contracts had run out. Also, plenty of complaints about Verizon handling of Alltel customers after that acquisition.
Right now there's a lot of noise about AT&T throttling data for "unlimited" customers. No grandfathering respect there.
Last edited by TZ617; 03-18-2012 at 09:57 PM.
Well, thanks for all the thoughtful, informed responses. And no thanks for all the thoughtful, informed responses...lol.
I wanted to hear that it was grandfathered and I would stay on my plan. Cricket has handled this situation horribly, not explaining what is going on. Pretty sad that I have to go into a forum to obtain information, when Cricket could have easily explained the situation, at least to some degree.
Instead, they have told me I was on a 300 minute plan, a Paygo plan, etc. - all of which I am not. I am on an unlimited plan. Period. You can clearly see that if you are looking right at my record. It has been very, needlessly frustrating.
When I would ask why I cannot get a new phone, they said they didn't know why, they just knew I had to pay more to get a new phone. This, combined with what seemed like lying to me about which plan I was on, made me think they were lying to me just to get me to get another plan; hence, make money on me.
"If you still fail after that I would file a complaint with the FCC."
Thanks. I did file a report with the FCC this past Friday.
Depending on how you see government's role in the large corporation/small business/consumer discussion, you will undoubtedly dislike many actions of the Commission (again, depending on what side is in control), but they are hardly an organization mainly concerned with revenues.
Well, the FCC certainly is not in a hurry to respond. I have yet to hear even a "Go to hell" response.
If the FCC is like any other government agency, I would have to side with the more pessimistic responses here. The AMA is for Big Pharma and the insurance industry, not for the little guy. The BP Gulf spill certainly proved more than ever that the EPA was in the corporate back pocket.
Anyway, I know this isn't a political forum, but those are my thoughts on the FCC...until otherwise proven...
It can take the FCC upto 180 days to respond to your complaint (if filed correctly) you will most likely receive a response from cricket sooner. The FCC will send an acknowledgement within 30 dyas.
Also cricket is a no contract carrier and reserves the right to change their plans they offer. They require you to change because the new backend system no longer accepts your old plans (coding) and creates a lot of issues.
What I would recommend is get a hold of Rich on www.cdmagurus.com and ask him to look at the account I've seen him work wonders. Most likely who ever your dealing with is just reading off the computer screen and does not have the power/knowledge to do anything else.
5. Changes to Agreement or Rate Plan. We may change this Agreement, your Rate Plan, any fee for prepaid service, upgrade, enhancement, Regulatory Recovery Fee (see 9(c) below) and any applicable surcharge, tariff and tax at any time. Any changes to this Agreement are effective when we publish the revised terms and conditions or otherwise give you notice of such changes.
Ref: crickets TOS