Switched from HAITF to Pay Your Way -- how long until it takes effect? [fixed]
I switched one phone line I had from HAITF ($20/mo unlimited) to Pay Your Way yesterday. However, plan still shows up as HAITF in My Account online (and when requesting info via *123#).
I didn't ask the rep on the phone when I switched -- does the switch only occur at the end of the billing period? (that would be the 24th of this month)
UPDATE: After two more phone calls, this issue was finally fixed. I still don't know what the last CSR did, but he mentioned trying to accomplish things using an alternate method (???). As soon as he did so, I received text messages informing me of the changes to the account.
I still have a ticket pending to restore the old balance to the account, due in 24 hours.
Last edited by D-3vil; 03-19-2012 at 09:51 PM.
Past: Panasonic TX310, Siemens S40, Siemens A56, Nokia 6620, Nokia E71, Nokia 5230, Nokia C7-00 Belle
Present: Nokia Lumia 710, Nokia 808 Pureview, LG Nexus 4