1) Rogers has a history of renewing contract with the smallest of account changes (as confirmed by employees in this thread)
2) Rogers charged the $12.50 cancelation fee, as per the new contract
3) Rogers charged the $213 DSRF as per the new contract instead of the $500 ECF of the old contract
You assumption is that he wasn't on a new contract? Guess we will have to agree to disagree.
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That's funny policy. Why would it not apply to fido I wonder - I just got my wife 50 free minutes extra during online chat and I have it on record that there is no renewal of contract. Why would one sub do something so entirely different from the other?
I'm not telling you anything that you can't just google for yourself
Also Fido doesn't just give credits out anymore like other providers so if you ask for something that isn't money related you are likely to get it. Ask for a credit they have to check a system and says if you can have a credit or not, just checking that system can stop you from getting any credits for months. Works almost like a CC company, ask for a credit increase and even if denied you can't ask again for x months.
Reps cannot place any credits without checking the site first and they have teams of people that just go and look for improper credits applied.
I am not sure if Rogers uses something like this yet but if not I suspect soon.
Rogers' habit of renewing people without notification was always legally dodgy at best. A contract by definition is an agreement. Hard to claim one party agreed to something if they were never made aware of it. This fiasco with the new DSRF vs. ECF vs. some made up from thin air fees is a direct result of Rogers' various ethically/legally questionable practices over the year coming back to haunt them. I guess they are getting what they deserve. Hopefully these antics don't lead to more layoffs.
Sorry I have been away for a few days, was studying for my CCNA exam. Anyways, I plan to call rogers this afternoon. I was under a new contract to respond to someone earlier, because I asked all those questions before I accepted the offer. They guys said that my terms are from Feb 28th, 2012 to Feb 28th, 2015.
I will see what rogers says, probably nothing I would guess, and then file a complaint with CCTS. Seems like an easier avenue to persue then to talking to Rogers.
When you deal with Rogers it might help to let them know you are going to be filing with CCTS. Some of them can be pretty thick, so reminding them of the escalation process might help.
Good luck with the exam. Cisco certs can open a lot of doors.
My understanding is that Rogers (or the employee) didn't charge you the ECF contingent on you staying with Rogers for another 3 years. Now you broke the contract and Rogers charged you the DSRF based on you original device purchase. I don't know who to blame, but I don't think Rogers did anything immoral in this case.
The 'moral' thing would be for both parties to adhere to the terms of the existing contract.
Little update. Called rogers and talked to billing. As I spoke to them I realized that they did charge me the 30 days per line of service as well, after I ported out. Didn't realize it at first, as Rogers bills are prepaid in advance, so I actually already prepaid my 30 days (or most of it anyways) before when I paid my last bill. Anyways, I have filled a complaint with CCTS already regarding the device savings fee and the 30 days/line of charges. I spoke to Rogers billing but they were of no help on anything. When I told them that my new contract superseeds the old, all their said was that "that is correct sir, it does superseed, that is why your cancelation fee is different, otherwise it would have been $500", didn't care at all about the fact that Device Savings Recovery fee didn't even exist and they pulled that number out of thin air. I did not have the patience, politely told them then you, and filed a complaint. If it works out, great, if not, it isn't the end of the world, I will make up the fee in 4 month with my new provider, and after that its just savings on and on perpetually as long as the provider is around