Rogers Contract canceled....they want a Device Savings Recovery Fee....

[ceredon]

I believe your comments are biased, I just want to discuss from a neutral point of view.

I don't really mind Rogers' pattern of doing business, I don't know how you reach the conclusion that Rogers did renew his contract. A picture still is worth a thousand words here. I would appreciate OP if he can post his rogers account screen or a picture of his bill to show the contract period.

OP believed that when he adds or subscribe to new plan he is renewing his contract, and he further believed he was correct because there was a $12.50 fee on his bill. It might be that Rogers screw up and applied the new DSRF structure to all customers no matter new or existing. It is not necessarily meant that OP was on new contract.

So given that:
1) Rogers has a history of renewing contract with the smallest of account changes (as confirmed by employees in this thread)
2) Rogers charged the $12.50 cancelation fee, as per the new contract
3) Rogers charged the $213 DSRF as per the new contract instead of the $500 ECF of the old contract

You assumption is that he wasn't on a new contract? Guess we will have to agree to disagree.

[mech9t5]

Hopefully they don't also screw that up. I could imagine a couple ways you end up having to fight anyway.

even if there is a fight, I went to the store to do the HUP so I have paper proof my economic inducement is only $130. I also have signed copies of the agreement in my hand.

Absolutely no way they will weasel out of this one.

[Dil_king]

even if there is a fight, I went to the store to do the HUP so I have paper proof my economic inducement is only $130. I also have signed copies of the agreement in my hand.

Absolutely no way they will weasel out of this one.

Good thing you do I wanna see rogers lose in this fight and they always made you renew for freebies I guess its an end to that and if they do do it you can cancel your contract for $12.50 good job OP

[ToastyinCAD]

That's funny policy. Why would it not apply to fido I wonder - I just got my wife 50 free minutes extra during online chat and I have it on record that there is no renewal of contract. Why would one sub do something so entirely different from the other?

[ircu]

That's funny policy. Why would it not apply to fido I wonder - I just got my wife 50 free minutes extra during online chat and I have it on record that there is no renewal of contract. Why would one sub do something so entirely different from the other?

Targeted offers aka freebies tend to require a renewal where as calling in or chatting in and asking for something doesn't.

Also Fido doesn't just give credits out anymore like other providers so if you ask for something that isn't money related you are likely to get it. Ask for a credit they have to check a system and says if you can have a credit or not, just checking that system can stop you from getting any credits for months. Works almost like a CC company, ask for a credit increase and even if denied you can't ask again for x months.

Reps cannot place any credits without checking the site first and they have teams of people that just go and look for improper credits applied.

I am not sure if Rogers uses something like this yet but if not I suspect soon.

[ceredon]

That's funny policy. Why would it not apply to fido I wonder - I just got my wife 50 free minutes extra during online chat and I have it on record that there is no renewal of contract. Why would one sub do something so entirely different from the other?

Fido stacks contract instead of renewing, so it would be much more difficult for them to try to get away with it on every little change. Imagine calling in twice in a year and finding out you had a 7 year contract as a result...people might notice

Rogers' habit of renewing people without notification was always legally dodgy at best. A contract by definition is an agreement. Hard to claim one party agreed to something if they were never made aware of it. This fiasco with the new DSRF vs. ECF vs. some made up from thin air fees is a direct result of Rogers' various ethically/legally questionable practices over the year coming back to haunt them. I guess they are getting what they deserve. Hopefully these antics don't lead to more layoffs.

[ceredon]

even if there is a fight, I went to the store to do the HUP so I have paper proof my economic inducement is only $130. I also have signed copies of the agreement in my hand.

Absolutely no way they will weasel out of this one.

I am sure any legal challenges or CCTS complaints would go in your favour. Not so sure Rogers wouldn't find a way to try to throw a monkey wrench into the process, either through incompetence or malice. They wouldn't be able to weasel out of it, but that doesn't mean they might not try. Never underestimate how much weasel is in Rogers.

[eblend]

Hi all,

Sorry I have been away for a few days, was studying for my CCNA exam. Anyways, I plan to call rogers this afternoon. I was under a new contract to respond to someone earlier, because I asked all those questions before I accepted the offer. They guys said that my terms are from Feb 28th, 2012 to Feb 28th, 2015.

I will see what rogers says, probably nothing I would guess, and then file a complaint with CCTS. Seems like an easier avenue to persue then to talking to Rogers.

[ceredon]

Hi all,

Sorry I have been away for a few days, was studying for my CCNA exam. Anyways, I plan to call rogers this afternoon. I was under a new contract to respond to someone earlier, because I asked all those questions before I accepted the offer. They guys said that my terms are from Feb 28th, 2012 to Feb 28th, 2015.

I will see what rogers says, probably nothing I would guess, and then file a complaint with CCTS. Seems like an easier avenue to persue then to talking to Rogers.

Well, now that you have cleared up that you were not operating under any assumptions but what you were explicitly told, hopefully we don't now have people questioning your honesty

When you deal with Rogers it might help to let them know you are going to be filing with CCTS. Some of them can be pretty thick, so reminding them of the escalation process might help.

Good luck with the exam. Cisco certs can open a lot of doors.

[sunvv]

Hi all,

Sorry I have been away for a few days, was studying for my CCNA exam. Anyways, I plan to call rogers this afternoon. I was under a new contract to respond to someone earlier, because I asked all those questions before I accepted the offer. They guys said that my terms are from Feb 28th, 2012 to Feb 28th, 2015.

I will see what rogers says, probably nothing I would guess, and then file a complaint with CCTS. Seems like an easier avenue to persue then to talking to Rogers.

Thanks for your updated info. I believe you should have done this in the first post and then there would be no confusion.

My understanding is that Rogers (or the employee) didn't charge you the ECF contingent on you staying with Rogers for another 3 years. Now you broke the contract and Rogers charged you the DSRF based on you original device purchase. I don't know who to blame, but I don't think Rogers did anything immoral in this case.

[ceredon]

Thanks for your updated info. I believe you should have done this in the first post and then there would be no confusion.

My understanding is that Rogers (or the employee) didn't charge you the ECF contingent on you staying with Rogers for another 3 years. Now you broke the contract and Rogers charged you the DSRF based on you original device purchase. I don't know who to blame, but I don't think Rogers did anything immoral in this case.

Morality has nothing to do with it. They waived the ECF, which is common practice for Rogers for renewals. He broke the new contract and thus must pay the penalty specified for breaking the new contract. Trying to charge a fee based on obligation of the old and previously terminated contract is not an option. They don't get to mix and match old and new contract terms at their preference any more than you or I would.

The 'moral' thing would be for both parties to adhere to the terms of the existing contract.

[iridescence]

Thanks for your updated info. I believe you should have done this in the first post and then there would be no confusion.

My understanding is that Rogers (or the employee) didn't charge you the ECF contingent on you staying with Rogers for another 3 years. Now you broke the contract and Rogers charged you the DSRF based on you original device purchase. I don't know who to blame, but I don't think Rogers did anything immoral in this case.

I'd like to politely suggest that you go back and read the segments from the TOS that have been copied here. The ones that say that the Device Savings Recovery Fee as based on the phone received with the new term. The OP did NOT receive a new phone, thus the DSRF should not apply. I'd like to see your reasoning as to why it should - drawing on the TOS, please, because that is what's relevant here.

[eblend]

Little update. Called rogers and talked to billing. As I spoke to them I realized that they did charge me the 30 days per line of service as well, after I ported out. Didn't realize it at first, as Rogers bills are prepaid in advance, so I actually already prepaid my 30 days (or most of it anyways) before when I paid my last bill. Anyways, I have filled a complaint with CCTS already regarding the device savings fee and the 30 days/line of charges. I spoke to Rogers billing but they were of no help on anything. When I told them that my new contract superseeds the old, all their said was that "that is correct sir, it does superseed, that is why your cancelation fee is different, otherwise it would have been $500", didn't care at all about the fact that Device Savings Recovery fee didn't even exist and they pulled that number out of thin air. I did not have the patience, politely told them then you, and filed a complaint. If it works out, great, if not, it isn't the end of the world, I will make up the fee in 4 month with my new provider, and after that its just savings on and on perpetually as long as the provider is around

[sunvv]

I'd like to politely suggest that you go back and read the segments from the TOS that have been copied here. The ones that say that the Device Savings Recovery Fee as based on the phone received with the new term. The OP did NOT receive a new phone, thus the DSRF should not apply. I'd like to see your reasoning as to why it should - drawing on the TOS, please, because that is what's relevant here.

I'm sorry, it seems that Rogers should have charged op $400 or $500 when he agreed on a new 3-year contract, now Rogers will forfeit its chance of getting the "ECF" back.

and I think op won't have to pay when escalating to CCTS.

[ceredon]

Little update. Called rogers and talked to billing. As I spoke to them I realized that they did charge me the 30 days per line of service as well, after I ported out. Didn't realize it at first, as Rogers bills are prepaid in advance, so I actually already prepaid my 30 days (or most of it anyways) before when I paid my last bill. Anyways, I have filled a complaint with CCTS already regarding the device savings fee and the 30 days/line of charges. I spoke to Rogers billing but they were of no help on anything. When I told them that my new contract superseeds the old, all their said was that "that is correct sir, it does superseed, that is why your cancelation fee is different, otherwise it would have been $500", didn't care at all about the fact that Device Savings Recovery fee didn't even exist and they pulled that number out of thin air. I did not have the patience, politely told them then you, and filed a complaint. If it works out, great, if not, it isn't the end of the world, I will make up the fee in 4 month with my new provider, and after that its just savings on and on perpetually as long as the provider is around

great attitude. Very healthy.