I'm just curious - if one had a corporate code on a Bell line but had changed over to a consumer FAB 10 plan, would removing the corporate code be as simple as flipping a switch, or is there the potential for features to be changed/messed up by a rep?
Last edited by DataDude; 04-03-2012 at 05:48 PM.
It's a 2 minute flip of the switch done directly through customer service. No feature changes will occur as you've described having no corporate related features on your account. Reps want to get you off the line as quick as possible so that they can get to the next call. Changing features when not requested simply consumes more time / resources / note leaving.
Your account # may change due to the account type change. Your billing cycle date may also change. I'm not sure if the $20 migration fee applies when a client moves back to consumer...never really encountered a migration in the reverse direction. Your dealer cannot perform the transaction in their system. Their internal documentation specifically states client care must be involved. Also, the support team that your dealer would normally contact ALSO no longer facilitates the removal of corporate codes off an account, since mid-March.
FYI...corporate stores do not touch corporate accounts. Corporate Stores in the strict sense are Bell owned retail stores. Dealer Channel (Bell stores / companies not owned by Bell) locations / offices manage corporate type accounts. Confusing, but that's the way it is.