Any experiences with Truphone?

[aguyatdsa]

Adding the country code was what customer service told me to do, but I feel it shouldn't be necessary. I was able to send and receive texts to a +61 country code phone number that CS had me try, but that's been the only time it's worked.

I tried sending and receiving texts to and from AT&T and T-Mobile phones, but nothing works. When I try to send texts, I do not receive an error message and am charged, but they are never received on the other end. When people try to send me texts, they either receive an error message saying my number is invalid or I never receive the texts. I've tried adding the country code +1 before the phone number when sending and receiving, but there is no difference. Very frustrating.

Anyone else have issues with texting before?

[rfranzq]

I tried sending and receiving texts to and from AT&T and T-Mobile phones, but nothing works. Anyone else have issues with texting before?

I just received two SMS to my one of my TRU SIMs from T-Mobile and Spot Mobile [now a T-Mo mv MVNO]

[aguyatdsa]

I just received two SMS to my one of my TRU SIMs from T-Mobile and Spot Mobile [now a T-Mo mv MVNO]

Did you have to add the +1 country code or can you just use area code + phone number when texting?

[Conan Edogawa]

Site says their rate checker is being updated to reflect lower prices. Hopefully, they are talking about U.S. rates.

[mrcamp]

I believe their rate checker us being updated to reflect the new lower EU roaming rates that went into effect today. I am currently in Montego Bay, Jamaica and no problems using TruPhone here.

[aguyatdsa]

I was able to fix my texting problems by manually setting the SMS center, which was not being set correctly from the SIM for some reason. It took a few calls to CS for them to figure out the issue, but they were very patient in helping me.

Site says their rate checker is being updated to reflect lower prices. Hopefully, they are talking about U.S. rates.

Unfortunately, it looks like the US rates are still the same.

[Pabster]

Unfortunately, it looks like the US rates are still the same.

Yep, don't see any changes. Still, I can't complain. I find the rates very reasonable for what little I use the SIM. Incoming text are free, which is awesome, and the ability to use both T-Mo and AT&T is nice. Data is also very reasonable at half the going rate of other MVNOs -- if they even offer pay-go data.

[Phanatic2003]

So, I'm one of the many who'll be exiting AT&T with their discontinuation of data packages on paygo. I was wondering if anyone has experience with Truphone? Their data rate seems lower than the other GSM MVNOs, but I can't find anything on their website about top-up expirations, minimum top-ups, etc. And, I wonder about data speed. Anyone using them?

I've been using Tru SIM for quite some time now. About a year. I'm a huge fangirl of Tru SIM lol. So far it's been a good experience. Data is expensive if you're a heavy user, although I read on TruTower.com that they were looking into bundles so that should help with that. I mostly use my Wi-Fi so I'm okay there. I was also able to unlock by pink BB pearl to use on it, although I haven't been able to get the BIS email to work (which I was told was because BIS doesn't actually work on Tru yet).

[SophiaB]

Before I sold my soul to Rogers and then Telus. I was a staunch Tru user in Canada. I must have been one of their very first customers, I think I posted about them when I first signed up here on HF. I still use them internationally. I "tru"ly love them, they have great customer support and their rates are reasonable especially in the US. Their best feature is the international roaming, you don't ever have to worry about buying a local sim on short(er) trips! So yes I can recommend them as well, I just wished they'd offer a range of data packages to be complete.

[cacophony555]

I'm considering switching to Tru, and I was wondering if anyone had any new experiences to share. I also have two questions that I hope current Tru users could answer.

First, how does switching between the T-Mobile and AT&T networks work? Can you choose which network to use or does it only use AT&T when T-Mobile is unavailable? I ask because I have pretty weak T-Mobile reception but really good AT&T signal at my office, so I'd like to use AT&T there.

Second, has anyone beside dmarkson been able to connect to the T-Mobile network on HSDPA, or is everyone stuck on EDGE? Has anyone been able to get 3G data speeds?

For an iPhone I wouldn't recommend it. The iPhone leaks a couple KB every hour and Tru rounds up each of those uses to the session minimum of 100KB. So as long as the cellular modem is turned on for your iPhone your account will drain ~2 cents per hour or ~50 cents per day.

I complained to Tru and there was nothing they could do short of suggesting I disable the cellular modem when not in use. I big pain of a workaround for a very crummy policy.

[howardpa]

The support folks at TRU are wonderfully friendly, but not especially competent. It took 3 weeks from initial contact to actually getting my sim card activated. Only to discover that contrary to their prior assurances, it could not be used with the Nexus 7 tablet. Eventually I got a cheap unlocked GSM phone and it worked fine with that.

To repeat, their sim cards don't wok in the Nexus 7, no matter what they say to the contrary.

[eladts]

Truphone changed last week its network name from Tru to Truphone, at least in the US. Did anyone else notice that?

[ngerukai]

Truphone changed last week its network name from Tru to Truphone, at least in the US. Did anyone else notice that?

I recently had my telephone go missing around two months ago. The replacement SIM card upon activation had the longer network name.

[dmarkson]

My new replacement SIM now says Truphone (not sure if it did when I got it a couple weeks ago). My older SIMs still say Tru.

[Phanatic2003]

It was actually a pretty quiet change. They never told me about it, either. I just went to the website one day to look up some information for an article and BAM! Truphone.