Adding the country code was what customer service told me to do, but I feel it shouldn't be necessary. I was able to send and receive texts to a +61 country code phone number that CS had me try, but that's been the only time it's worked.
I tried sending and receiving texts to and from AT&T and T-Mobile phones, but nothing works. When I try to send texts, I do not receive an error message and am charged, but they are never received on the other end. When people try to send me texts, they either receive an error message saying my number is invalid or I never receive the texts. I've tried adding the country code +1 before the phone number when sending and receiving, but there is no difference. Very frustrating.
Anyone else have issues with texting before?
Site says their rate checker is being updated to reflect lower prices. Hopefully, they are talking about U.S. rates.
I believe their rate checker us being updated to reflect the new lower EU roaming rates that went into effect today. I am currently in Montego Bay, Jamaica and no problems using TruPhone here.
I was able to fix my texting problems by manually setting the SMS center, which was not being set correctly from the SIM for some reason. It took a few calls to CS for them to figure out the issue, but they were very patient in helping me.
Before I sold my soul to Rogers and then Telus. I was a staunch Tru user in Canada. I must have been one of their very first customers, I think I posted about them when I first signed up here on HF. I still use them internationally. I "tru"ly love them, they have great customer support and their rates are reasonable especially in the US. Their best feature is the international roaming, you don't ever have to worry about buying a local sim on short(er) trips! So yes I can recommend them as well, I just wished they'd offer a range of data packages to be complete.
I complained to Tru and there was nothing they could do short of suggesting I disable the cellular modem when not in use. I big pain of a workaround for a very crummy policy.
The support folks at TRU are wonderfully friendly, but not especially competent. It took 3 weeks from initial contact to actually getting my sim card activated. Only to discover that contrary to their prior assurances, it could not be used with the Nexus 7 tablet. Eventually I got a cheap unlocked GSM phone and it worked fine with that.
To repeat, their sim cards don't wok in the Nexus 7, no matter what they say to the contrary.
Truphone changed last week its network name from Tru to Truphone, at least in the US. Did anyone else notice that?
My new replacement SIM now says Truphone (not sure if it did when I got it a couple weeks ago). My older SIMs still say Tru.
It was actually a pretty quiet change. They never told me about it, either. I just went to the website one day to look up some information for an article and BAM! Truphone.