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Thread: Pissed off with straight talk need to vent.

  1. #16
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    Quote Originally Posted by whacker View Post
    Regarding those supposed ST/TracFone/Net10 reps and their posts (they were all over all three subforums): I also don't think anyone appreciated their full-court press attempts at the way they appeared on the forums and presented themselves with their contrived offer of help. Very scam-like and creepy, with no regard for the established community here. Good riddance.
    Agree, the other issue was that they would post without context, even when the thread was nothing to do about ST, they would post a scripted response.

  2. #17
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    They only addressed replies to the Original Poster and ignored other problems brought up in the thread. If the person above their reply said that their phone caught fire, they would write, "Dear OP. We are sorry to hear about your problem. If you would send an email with your telephone number..."
    Earl F. Parrish

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    I agree completely that the ST reps who posted here made serious mistakes. They posted messages to every thread, regardless of whether it was a thread that made a complaint about ST, and made no effort to personalize their posts. Their messages amounted to spam.

    However, there is no way to exchange the customer information needed to resolve problems using a forum. For example, how can a CSR help you without knowing your phone #? Do you want to post your mobile phone # here? How about your name and address? What about your PIN? No, ultimately, these things must be resolved using e-mail or telephone.

    Can you provide a link to the Moderator post claiming that the @straighttalk.com email address is really a gmail account? I'd be curious to know how a hacker has hijacked st.com!

    Quote Originally Posted by efparri View Post
    What I wrote is what the moderator stated in the original thread in which the supposed Straight Talk representatives offered help if you would deal directly with them rather than use these forums. Those are the same people who blew off customers who called Customer Service. There should be no need to exchange an email address to solve problems brought up by customers. The same remedies should work for all with similar problems.

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  4. #19
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    Look at the final reply in this closed thread:
    http://www.howardforums.com/showthre...bforum-on-HoFo!
    Full disclosure: I made a complaint here:
    http://www.howardforums.com/showthre...Hijack-Threads

  5. #20
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    The fact that they registered their Hofo accounts with an @gmail.com e-mail address does not mean that the @straighttalk.com and @tracfone.com email addresses that they posted are fake. I've verified that those e-mail addresses are real, and go to high level TF employees.

    Quote Originally Posted by efparri View Post
    Look at the final reply in this closed thread:
    http://www.howardforums.com/showthre...bforum-on-HoFo!
    Full disclosure: I made a complaint here:
    http://www.howardforums.com/showthre...Hijack-Threads

  6. #21
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    One has a direct connection to Tracfone/Net10/Straight Talk through Customer Service. Why won't these same? representatives help those who make contact that way? Howard Forums is a small microcosm of the Straight Talk users out there. They should clean up their own hearth before worrying about the snow on the neighbor's roof.

    It is implausible that a corporation as large as América Móvil would assign email addresses to employees using only first names. This could be a Distributed Denial of Service attack on América Móvil plus they would harvest the telephone numbers and email addresses of those who responded. Their email servers would be overloaded sending back rejection notices.

    How are you able to verify the email addresses? Is it because they responded?
    Last edited by efparri; 04-08-2012 at 12:22 PM.

  7. #22
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    I can't figure out what you mean by "One has a direct connection to Tracfone/Net10/Straight Talk through Customer Service. Why won't these same? representatives help those who make contact that way?"

    These reps are attempting to help out Hofo users the same way that they continue to assist bloggers and others who post needing assistance online.

    Your claim that "It is implausible that a corporation as large as América Móvil would assign email addresses to employees using only first names" also makes almost no sense. The email addresses that these employees gave out doesn't have a name in it. ST/Net10/TF use only first names for their employees who respond to support requests via Facebook, so it is not unusual for them to use first names for support employees when dealing with the public.

    I verified the email address by speaking with a high level TF employee who verified that TF had recently begun reaching out to Hofo users.

    Quote Originally Posted by efparri View Post
    One has a direct connection to Tracfone/Net10/Straight Talk through Customer Service. Why won't these same? representatives help those who make contact that way? Howard Forums is a small microcosm of the Straight Talk users out there. They should clean up their own hearth before worrying about the snow on the neighbor's roof.

    It is implausible that a corporation as large as América Móvil would assign email addresses to employees using only first names. This could be a Distributed Denial of Service attack on América Móvil plus they would harvest the telephone numbers and email addresses of those who responded. Their email servers would be overloaded sending back rejection notices.

    How are you able to verify the email addresses? Is it because they responded?

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    If the corporation were behind this endeavor, (pardon the pun), it seems they would have written to the adminstrators of Howard Forums explaining the legitimacy of the effort when its representatives were given the boot. The effort could have been initiated by a disgruntled former employee or customer who knew the name of the office which handled those problems. Howard Forum does not have enough of a slice of Straight Talk users to make the effort worthwhile. They should use direct contact with the individual customers rather than offer generic help for only the Original Poster in a thread.

    If these Customer Service Representatives were bona fide, one should be able to get the same level of service when one called the Customer Service number rather than being told that we don't help with those problems or I don't know the answer.
    Last edited by efparri; 04-09-2012 at 09:56 AM.

  9. #24
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    Well, we all know that Straight Talk does a lot of things that make almost no sense. However, in this case, their actions were almost identical to how they handle Facebook. So, at least they're consistent.

    Quote Originally Posted by efparri View Post
    If the corporation were behind this endeavor, (pardon the pun), it seems they would have written to the adminstrators of Howard Forums explaining the legitimacy of the effort when its representatives were given the boot. The effort could have been initiated by a disgruntled former employee or customer who knew the name of the office which handled those problems. Howard Forum does not have enough of a slice of Straight Talk users to make the effort worthwhile. They should use direct contact with the individual customers rather than offer generic help for only the Original Poster in a thread.

    If these Customer Service Representatives were bona fide, one should be able to get the same level of service when one called the Customer Service number rather than being told that we don't help with those problems or I don't know the answer.

  10. #25
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    Remember America Movil employees are just robots, they read scripts. And they stick to them to a T...

  11. #26
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    this is why people who really really rely on their phone for business mostly choose Verizon.

  12. #27
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    One other thing to consider is that Straight Talk might have been intending to remove the cloak of anonymity of Howard Forums members who use Straight Talk. They were asking for more infomation up front than was needed for initial assistance. Many problems discussed here have nothing to do with a telephone number. It is usually a device problem. They should need an email address only for follow-up if they could not solve the problem at first contact.

  13. #28
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    That's an interesting hypothesis Earl though I wonder what real value would come of it for Straight Talk? Cancel a few folks who know a little too much about their business model?

    Look, Straight Talk is what it is. $45 all-in is a great value but like all things in life, it comes with some compromises. First and foremost Customer Service. That is the high cost of a low price (depending on your level of tech literacy...)

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