Mobi call centre -relocated to Central America

**nuclearbroccoli** · 04-12-2012, 07:12 AM

Originally Posted by SharpieFiend

I supposes this means that Mobi customers can't rag on Wind any more for their outsourced call centre. Even though the folks in Egypt were completely useless at least they spoke good english.

Spoke English well...

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**Mann Incognito** · 04-12-2012, 07:13 AM

Originally Posted by Demon_Twinz

Mobi has better CSR compared to WIND still. MObi was helpful and give me correct information, the english wasn't amazing but it was coherent. When I called Wind, the CSR gave me wrong information and told me to go to a store.

The post about finance and which has more money for the auction is a topic for another thread.

In the 27 months I've been with WIND I've never had a problem with a phone CSR. My issues, god or bad, have always been dealt with courteously & professionally.

Just sayin' is all.

**Demon_Twinz** · 04-12-2012, 09:03 AM

HAHAHAHAH ... smart@ss

Originally Posted by nuclearbroccoli

Spoke English well...

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**SIMCITY** · 04-12-2012, 09:05 AM

Maybe, but that's the one benefit that we had with Mobi-a Canadian call centre. Now that's gone, that's a big big disappointment to me. If Dave was here, I wonder if that still would have happened. That was one thing he was proud about-the customer service.

**Demon_Twinz** · 04-12-2012, 09:33 AM

I think they are still better than Robelus and WIND but I CSR from last year was better.

**computergeek541** · 04-12-2012, 12:36 PM

Originally Posted by SIMCITY

Maybe, but that's the one benefit that we had with Mobi-a Canadian call centre. Now that's gone, that's a big big disappointment to me. If Dave was here, I wonder if that still would have happened. That was one thing he was proud about-the customer service.

I don't know if they closed the Canadian call centre. I believe that it's still there.

Either way, the Central American call centre was in use while Dave Dobbin was still CEO. In fact, he even said in an interview that they had call centres all around the world.

**Tek2012** · 04-12-2012, 04:09 PM

You'd have to be pretty dumb to believe anything Dobbin or Lyons says, at least Lacavera was truthful by publicly showing his displeasure over the 700 Spectrum decision while Mobilicity supported it most likely hoping to get some benefits from the Harper government in the future. After what Lacavera went through he's actually doing a pretty good job with the resources he has and is a lot less shady. Wind also openly stated that they were transferring call centers to Egypt and took a lot of heat for this, give the man a little credit and not to those who haven't earned it. In both cases it's sad to see the loss of Canadian jobs and if you want cheaper rates this is what you have to accept.

**xtachx** · 04-12-2012, 04:43 PM

Originally Posted by Tek2012

You'd have to be pretty dumb to believe anything Dobbin or Lyons says, at least Lacavera was truthful by publicly showing his displeasure over the 700 Spectrum decision while Mobilicity supported it most likely hoping to get some benefits from the Harper government in the future. After what Lacavera went through he's actually doing a pretty good job with the resources he has and is a lot less shady. Wind also openly stated that they were transferring call centers to Egypt and took a lot of heat for this, give the man a little credit and not to those who haven't earned it. In both cases it's sad to see the loss of Canadian jobs and if you want cheaper rates this is what you have to accept.

I think that she should not have had expressed his displeasure publicly. At least for me as a customer, I pay for the service and I expect certain level of service. I dont want any whining and complaining - if he cant do his job and build a better network, I will switch.

If I was an investor, I also dont want to hear about it. You have problems? Deal with it. Dont get me involved in your problems. That 700 Mhz set aside is a problem for lacavera and his directors to solve.

Lacavera is young and he lets his emotions take control over what he says. In a business, no one wants to hear you whine and it gives a notion that you are immature / unfit for your role.

**Tek2012** · 04-12-2012, 05:35 PM

Originally Posted by xtachx

I think that she should not have had expressed his displeasure publicly. At least for me as a customer, I pay for the service and I expect certain level of service. I dont want any whining and complaining - if he cant do his job and build a better network, I will switch.

If I was an investor, I also dont want to hear about it. You have problems? Deal with it. Dont get me involved in your problems. That 700 Mhz set aside is a problem for lacavera and his directors to solve.

Lacavera is young and he lets his emotions take control over what he says. In a business, no one wants to hear you whine and it gives a notion that you are immature / unfit for your role.

Who is "she"?

I disagree with you fully, Lacavera is young and he has made some noticeable mistakes, however he managed to pull Orascom in for financing one of the biggest Telcos in the world from the experience he has and with all the legal issues the Wind network is still growing and expanding-unlike Dobbin who was rightly fired unfit for his position and Mobilicity who are stuck in the mud going no where with poor service.

Lacavera is doing his job and part of his job is being a good actor against the incumbents who will go to any length to stop the new entrants. Showing disgust in the 700 Spectrum decision was natural and not whining, as a customer you should support this and agreeing with the decision is just plain political a?? kissing. It's actually good to see a CEO with some emotions and not those who are reading from a prepared script ignoring their customers. Throwing full support to Wind at this point would be a wise move and your right customers will switch if the network isn't better. Don't underestimate Orascom either who are still involved or VimpelCom, these are corporations that don't wish to lose and if they ever do sell to the incumbents it will be for profit where Mobilicity will self-destruct by itself. It would be best for all concerned if the 2 companies merged under Wind and then the battle would be worth fighting for.

**Fenrry** · 04-12-2012, 06:15 PM

Last time I checked ppl from anywhere in LA had better accent than most ppl from Middle East or South Asia or India, no pun inteded, is just that they have a less marked accent and ppl gets their words easily.

**gun26** · 04-12-2012, 06:40 PM

I find Lacaverra's reaction to the 700 MHz auction rules to be mystifying and almost certainly self-defeating. The federal government realized that having Wind in the Canadian market was good for consumers, so they went out on a legal limb by peremptorily overruling the CRTC's decision that Wind violated the foreign ownership rules in the telecommunications act. They went even further by blithely ignoring a Federal Court ruling that found they had no legal basis for allowing Wind to stay in Canada. In announcing the 700 MHz rules they again did Wind and the other new entrants a favour by reserving spectrum for them. The feds have done these repeated favours for Wind because they knew it would be popular with Canadian wireless consumers, who whould hopefully remember their decisions when they vote in the next election, or get approached by Tory fundraisers.

And how did Wind and their ownership reward the feds? With a one-two sucker punch, that's how. First, Naguib Sawiris gave that interview last fall saying how much he regretted investing in Canada, how he didn't want to throw good money after bad, etc. etc Then Lacaverra excoriated the feds when they didn't give him every last thing he wanted in the 700 MHz auction rules. Ask yourself, if you were in the federal government, wouldn't you be seething at the treatment you received at Sawiris' and Lacaverra's hands? There's just no pleasing these guys, is there?

Contrast the Wind emotional tirades with the Mobilicity reaction. They were very careful to sound positive and supportive about the 700 MHz rules, whether they got everything they wanted or not. They kept any disappointment to themselves, and avoided embarrassing the government with their reaction. Don't forget that the Bitoves, John Sr. and Jr., are long-tiime stalwarts of the Tory party. They know how not to burn any bridges with the government that they might need in the future. Bitove's reaction did much more to promote the interests of his company than Sawiris and Lacaverra's reaction did for theirs.

**xtachx** · 04-12-2012, 06:59 PM

Lacavera is doing his job and part of his job is being a good actor against the incumbents who will go to any length to stop the new entrants. Showing disgust in the 700 Spectrum decision was natural and not whining, as a customer you should support this and agreeing with the decision is just plain political a?? kissing. It's actually good to see a CEO with some emotions and not those who are reading from a prepared script ignoring their customers. Throwing full support to Wind at this point would be a wise move and your right customers will switch if the network isn't better. Don't underestimate Orascom either who are still involved or VimpelCom, these are corporations that don't wish to lose and if they ever do sell to the incumbents it will be for profit where Mobilicity will self-destruct by itself. It would be best for all concerned if the 2 companies merged under Wind and then the battle would be worth fighting for.

Sorry, I dont agree. Why should I support Lacavera again? I PAY for the service. If I dont get my payments worth, then I switch. CEOs cant show emotions when they talk. If they did, they would not be able to fire anyone from their organization. So that "showing emotions" is bull. I pay for service, not for bull.

And how did Wind and their ownership reward the feds? With a one-two sucker punch, that's how. First, Naguib Sawiris gave that interview last fall saying how much he regretted investing in Canada, how he didn't want to throw good money after bad, etc. etc Then Lacaverra excoriated the feds when they didn't give him every last thing he wanted in the 700 MHz auction rules. Ask yourself, if you were in the federal government, wouldn't you be seething at the treatment you received at Sawiris' and Lacaverra's hands? There's just no pleasing these guys, is there?

You are assuming the feds to be oversensitive children. They are not. They are grown up adults. They work to serve the country and for votes. They had to make an auction where all the providers can buy spectrum. Obviously, there might be "biases" (wink wink), but certainly their feelings towards wind isnt a factor in this whole decision.

Contrast the Wind emotional tirades with the Mobilicity reaction. They were very careful to sound positive and supportive about the 700 MHz rules, whether they got everything they wanted or not. They kept any disappointment to themselves, and avoided embarrassing the government with their reaction.

Did ANY company other than wind go on an emotional tirade? Sasktel ? Videotron? MTS? Public?

The others conducted themselves professionally.

**Tek2012** · 04-12-2012, 07:21 PM

By what you stated the Progressive Conservatives are playing both sides, by allowing Wind Mobile into the market in the shady manner they did and now giving Mobilicity in an even more shady move possible future benefits if they remain quiet over the 700-Spectrum decision-in short the government should be criticized for their questionable behavior and as a result of this both companies have to play dirty. The only ones to truly benefit from all this are the Big 3 who actually have the real government ties and CRTC connections and why Wind was right to express themselves the way they did. Lacaverra had the most natural reaction in my opinion and Bitove was just being a typical crony. Furthermore, if Lacaverra wants more Spectrum he clearly has the financing for it and if Mobilicity are simply content with what they get this implies the funds aren't there yet as service worsens saving up for it-merging the two companies would strengthen both providers united as one and actually give customers what they want. If Wind or Mobilicity are scooped up in the mean time, you can bet the remaining players will die soon and the Big 3 mainly hope for this to happen. Supporting Mobilicity is pointless and Wind is the only one with nation-wide ambitions whether you like them or not.

**Tek2012** · 04-12-2012, 07:39 PM

Originally Posted by xtachx

Sorry, I dont agree. Why should I support Lacavera again? I PAY for the service. If I dont get my payments worth, then I switch. CEOs cant show emotions when they talk. If they did, they would not be able to fire anyone from their organization. So that "showing emotions" is bull. I pay for service, not for bull.

You are assuming the feds to be oversensitive children. They are not. They are grown up adults. They work to serve the country and for votes. They had to make an auction where all the providers can buy spectrum. Obviously, there might be "biases" (wink wink), but certainly their feelings towards wind isnt a factor in this whole decision.

Did ANY company other than wind go on an emotional tirade? Sasktel ? Videotron? MTS? Public?

The others conducted themselves professionally.

You're entitled to your opinion of course, but the reason you should support Lacavera is because in this case at least he's the only one who is standing up for the new entrants and Bitove with his crew is simply agreeing with party politics. Again, Lacavera wasn't whining or displaying emotions like a child where he was crying, he was saying what everyone else wants to say in disgust and that is that the new entrants should receive more of the pie without begging-this is the only way you will win against the incumbents and just sitting back agreeing with the government decision will only allow the CRTC to laugh in your face for another 25 years. I'm sure Lacavera has the ability to fire employees and so far he's done a great job running the organization although the pressures were high.

The Feds are children, main reason why Harper never told us years ago, when he was trying to get elected the real price of what the new fighter planes would cost and you want this government to run a fair 700-Spectrum Auction-judging by the last one someone had to speak out regardless who was favored in the first one as someone had to break the mold and obviously the providers you mentioned belong to the same old herd or want to join.

**SharpieFiend** · 04-12-2012, 08:54 PM

Originally Posted by xtachx

Lacavera is young and he lets his emotions take control over what he says. In a business, no one wants to hear you whine and it gives a notion that you are immature / unfit for your role.

Dave is older and let his emotions get the best of him (ie. arguing with 'abusers' on twitter), so that's an incredible double standard you have there. In fact you can say his emotions got the best of him in the end which showed he was unfit and led to him getting fired, er, 'leaving'. Will you please let us know what's different?

In business, like in every other aspect of life, the squeaky wheel gets the grease. If you don't complain then things will never get done - I lost a lot of respect for Lyons when he supported the auction rules. The rules certainly weren't in his best interest, so why did he go so far as to applaud them?