Mobi call centre -relocated to Central America

**Tek2012** · 04-12-2012, 09:06 PM

Originally Posted by SharpieFiend

Dave is older and let his emotions get the best of him (ie. arguing with 'abusers' on twitter), so that's an incredible double standard you have there. In fact you can say his emotions got the best of him in the end which showed he was unfit and led to him getting fired, er, 'leaving'. Will you please let us know what's different?

In business, like in every other aspect of life, the squeaky wheel gets the grease. If you don't complain then things will never get done - I lost a lot of respect for Lyons when he supported the auction rules. The rules certainly weren't in his best interest, so why did he go so far as to applaud them?

Well said!

+10

**SIMCITY** · 04-12-2012, 09:37 PM

Mobi is happy because they don't want to go "national" as Wind does. They don't need all the spectrum...hence they are happy.

**SharpieFiend** · 04-12-2012, 09:44 PM

Originally Posted by SIMCITY

Mobi is happy because they don't want to go "national" as Wind does. They don't need all the spectrum...hence they are happy.

Sure, but they operate where the demand (and prices) will be the highest. Since you keep posting this I don't believe you quite understand that concept.

If Mobi can't acquire a reasonable amount of spectrum then their death certificate is signed, sealed and delivered. This is why I was mystified that Lyons would actually support the auction rules, unless he is looking forward to profiting from selling the business. 3G only providers will be unable to compete when everyone else can deliver LTE, which is the main reason why LTE is so important to the new guys.

**xtachx** · 04-12-2012, 10:44 PM

Originally Posted by SharpieFiend

Dave is older and let his emotions get the best of him (ie. arguing with 'abusers' on twitter), so that's an incredible double standard you have there. In fact you can say his emotions got the best of him in the end which showed he was unfit and led to him getting fired, er, 'leaving'. Will you please let us know what's different?

In business, like in every other aspect of life, the squeaky wheel gets the grease. If you don't complain then things will never get done - I lost a lot of respect for Lyons when he supported the auction rules. The rules certainly weren't in his best interest, so why did he go so far as to applaud them?

To some extent, Dave should not have argued, he should have just said "My decision is final. Abusers will get kicked". However, its a tricky point to get across to his customers.

If you don't complain then things will never get done - I lost a lot of respect for Lyons when he supported the auction rules. The rules certainly weren't in his best interest, so why did he go so far as to applaud them?

The rules are in his favor! Mobi wants a part of the spectrum in major metros. They dont have to compete in provinces like manitoba and saskachewan (rogers/bell/telus /mts or sasktel), and they can get consistent spectrum in the area they wish to serve. Its very good news for them.

Thus the prices for these regions (especially quebec) will be very high. Mobi can also choose to go with the verizon spectrum which the other telcos arent likely to use. Lastly, they can also go with the unpaired spectrum and use TDD LTE. A lot of countries are going with TDD-LTE like China, India etc, so major handsets wont be a big deal.

**bohicapepek** · 04-12-2012, 11:07 PM

The little three need LTE for their survival. As that speed gains even more momentum, pardon the pun, the difference a year from now will be exponential.

I do hope that WIND doesn't compete. That would force the government's hand into doing a set aside to make it viable. WIND would be the only one of the little three that would buy in every province. The others are just not that interested.

But, on the topic at hand, it would be fantastic if when calling a customer service line, the person on the other end is a Canadian that benefits from having a job and in turn spends that money in our country or the local economy, just from the simple fact that I am a customer of the company. I mean, just how many more jobs do our neighbours need to lose?

**xtachx** · 04-12-2012, 11:45 PM

Originally Posted by bohicapepek

I do hope that WIND doesn't compete. That would force the government's hand into doing a set aside to make it viable. WIND would be the only one of the little three that would buy in every province. The others are just not that interested.

The government has announced that there won't be a set aside.

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**bohicapepek** · 04-13-2012, 12:16 AM

Originally Posted by xtachx

The government has announced that there won't be a set aside.

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I believe what I meant to say (?), was that to force the government to re-think how they will auction off the 700MHz Spectrum, with a repeated mandate to have viable competition in the wireless industry, they will need the Little Three to be involved. But, with WIND being the "next national carrier", and WIND not getting involved in said auction, then it forces the Harper government to reconsider. Or else, well, the big three get even bigger, with very valuable real estate at that. At least, with a Conservative government that is seen as pro-big business, but badly needs Ontario and Quebec.

But, if we're in pure speculation, an interesting article from an analyst at the Globe and Mail today presents an even more palatable twist, said that the regional cable carriers should be pursuing the viability of engulfing the smaller of the little three. This being before the 700MHz auction.

To reiterate, I do believe that Canadian call centres are necessary, in the interest of national "economy", especially if foreign companies do invest and do business in Canada.

**xtachx** · 04-13-2012, 12:20 AM

Well what I wanted to say is that the government won't generally rethink

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**Tek2012** · 04-13-2012, 03:13 AM

Originally Posted by bohicapepek

I believe what I meant to say (?), was that to force the government to re-think how they will auction off the 700MHz Spectrum, with a repeated mandate to have viable competition in the wireless industry, they will need the Little Three to be involved. But, with WIND being the "next national carrier", and WIND not getting involved in said auction, then it forces the Harper government to reconsider. Or else, well, the big three get even bigger, with very valuable real estate at that. At least, with a Conservative government that is seen as pro-big business, but badly needs Ontario and Quebec.

But, if we're in pure speculation, an interesting article from an analyst at the Globe and Mail today presents an even more palatable twist, said that the regional cable carriers should be pursuing the viability of engulfing the smaller of the little three. This being before the 700MHz auction.

To reiterate, I do believe that Canadian call centres are necessary, in the interest of national "economy", especially if foreign companies do invest and do business in Canada.

You may be right, Tony may have used this tactic to scare the government and wise move on his part instead of agreeing with the government's decision on the 700-Spectrum Auction-however he will be there and buy as much as he can. It's a long way to the Auction and many things can change until then. Tony wins either way, he'll probably get more than he thought he would and if he doesn't Harper will look like a fool-this can open the doors to various things including legal opportunities and with a new CEO coming in from overseas that is experienced in growth (not selling out) the financing must also be there. Licking Harper's ????? won't help by agreeing with this decision and at least Tony will have the public on his side (especially with the Progressive Conservatives running into problems concerning everything from lying about the cost of buying new fighter jets and changing pension rights). This is all politics my friends and being a crony like Mobilicity was in this type of environment will kill you.

**SharpieFiend** · 04-13-2012, 10:08 AM

Originally Posted by xtachx

To some extent, Dave should not have argued, he should have just said "My decision is final. Abusers will get kicked". However, its a tricky point to get across to his customers.

Instead of apologizing for Dave, will you tell us what the difference is instead? I'll help you out - there is none, in fact, Dave was worse. He publicly argued with his CUSTOMERS, which is a cardinal sin in business. So, why is it OK for Dave to do something but Tony needs to be crucified for doing far less?

The rules are in his favor! Mobi wants a part of the spectrum in major metros. They dont have to compete in provinces like manitoba and saskachewan (rogers/bell/telus /mts or sasktel), and they can get consistent spectrum in the area they wish to serve. Its very good news for them.

Thus the prices for these regions (especially quebec) will be very high. Mobi can also choose to go with the verizon spectrum which the other telcos arent likely to use. Lastly, they can also go with the unpaired spectrum and use TDD LTE. A lot of countries are going with TDD-LTE like China, India etc, so major handsets wont be a big deal.

Like SIMCITY, you just don't understand. Do you think nobody wants the oddball blocks so Mobi is going to get them for a song? Where Mobi operates is where the highest demand for spectrum will be, and everyone wants it so the cost will be very high - even for the oddball blocks. What happens if someone like China Telecom wants to play? They can easily buy two prime blocks of LTE, and the rules allow them to operate until they get 10% market share. With their resources the Big 3 can't hope to compete, so they would be forced into those blocks and price Mobi out of the market. Before you say it, this scenario is not far fetched - CT/CM have already said they plan to expand into Canada.

**SIMCITY** · 04-13-2012, 03:37 PM

So you mean like this article is talking about them trying to get into the United States and then possibly canada?

http://buswk.co/tflH5u

Originally Posted by SharpieFiend

Instead of apologizing for Dave, will you tell us what the difference is instead? I'll help you out - there is none, in fact, Dave was worse. He publicly argued with his CUSTOMERS, which is a cardinal sin in business. So, why is it OK for Dave to do something but Tony needs to be crucified for doing far less?

Like SIMCITY, you just don't understand. Do you think nobody wants the oddball blocks so Mobi is going to get them for a song? Where Mobi operates is where the highest demand for spectrum will be, and everyone wants it so the cost will be very high - even for the oddball blocks. What happens if someone like China Telecom wants to play? They can easily buy two prime blocks of LTE, and the rules allow them to operate until they get 10% market share. With their resources the Big 3 can't hope to compete, so they would be forced into those blocks and price Mobi out of the market. Before you say it, this scenario is not far fetched - CT/CM have already said they plan to expand into Canada.

**Tek2012** · 04-13-2012, 04:24 PM

Originally Posted by SharpieFiend

Instead of apologizing for Dave, will you tell us what the difference is instead? I'll help you out - there is none, in fact, Dave was worse. He publicly argued with his CUSTOMERS, which is a cardinal sin in business. So, why is it OK for Dave to do something but Tony needs to be crucified for doing far less?

Like SIMCITY, you just don't understand. Do you think nobody wants the oddball blocks so Mobi is going to get them for a song? Where Mobi operates is where the highest demand for spectrum will be, and everyone wants it so the cost will be very high - even for the oddball blocks. What happens if someone like China Telecom wants to play? They can easily buy two prime blocks of LTE, and the rules allow them to operate until they get 10% market share. With their resources the Big 3 can't hope to compete, so they would be forced into those blocks and price Mobi out of the market. Before you say it, this scenario is not far fetched - CT/CM have already said they plan to expand into Canada.

Excellent point again!

Considering how poor Mobilicity services have become in the last 6 months with no recent advances while they try to save funds for the 700-Spectrum Auction at the expense of their network, I doubt very much they will be in a position to afford any prime/secondary blocks and if they do grab a few at high costs good luck with the results-eventually Mobi will be forced to sell not being able to sustain their service with the ridiculously low rates they have and no wise investor will take a chance. If any do, it's simply in hopes of making a quick buck by selling to any interested party or someone they are already negotiating with. Mobi couldn't care less about their customers and I'm sure the support is dwindling fast. You also don't know what other bidders will be present at the auction like CT/CM/others and with so many cheap grandfathered accounts the company may be worth less than you think.

As far as Tony and Dave go, please don't compare Tony to Dave, Tony at least has some class and is not dishonest-Dave had no talent whatsoever and was just talk. Tony has struggled in worse times and is actually pulling it off now by expanding/growing his network. Tony also had guts to attack the Conservative's decision, which was an extremely wise move and justified, and Lyons basically played dead as he has no real control agreeing with it since Bitove rules.

**icemasta** · 04-13-2012, 04:36 PM

Originally Posted by SIMCITY

So you mean like this article is talking about them trying to get into the United States and then possibly canada?

http://buswk.co/tflH5u

I'm doubting China Telecom coming to Canada just yet. Considering they are only an MMVO in the US states something. They haven't seen if it's economically viable to start a brand new network in US which is a larger market than Canada.

If they absolutely wanted to come to Canada I'd see them buy out Mobi or Public and enter the auction that way. Can't see them putting up another brand new network in the populated cities like Toronto, it would be a waste of capital.

**xtachx** · 04-13-2012, 07:24 PM

Originally Posted by Tek2012

Excellent point again!

Considering how poor Mobilicity services have become in the last 6 months with no recent advances while they try to save funds for the 700-Spectrum Auction at the expense of their network, I doubt very much they will be in a position to afford any prime/secondary blocks and if they do grab a few at high costs good luck with the results-eventually Mobi will be forced to sell not being able to sustain their service with the ridiculously low rates they have and no wise investor will take a chance. If any do, it's simply in hopes of making a quick buck by selling to any interested party or someone they are already negotiating with. Mobi couldn't care less about their customers and I'm sure the support is dwindling fast. You also don't know what other bidders will be present at the auction like CT/CM/others and with so many cheap grandfathered accounts the company may be worth less than you think.

Is this wishful thinking or are you ranting without proof? How did you know that mobi is here to make a quick buck and sell out.??

As far as Tony and Dave go, please don't compare Tony to Dave, Tony at least has some class and is not dishonest-Dave had no talent whatsoever and was just talk.

Setting up a network from scratch and in 5 cities was just talk? ARPU of > 30 was just talk? Top 40 under 40 was just talk? The brilliant customer service was also just talk? You are out of your mind.

BOTH Tony and Dave are really successful businessmen, and I wish we could learn something from them.

**Tek2012** · 04-13-2012, 07:36 PM

If Mobilicity wasn't here just to make a quick buck services would have improved by now since reputation is everything and possibly why more customers seem to be switching. In regards to Dave, I again agree with SharpieFiend and see no benefits since he was rightly fired. Any CEO may have done better and working with only 2 cities Public Mobile actually did.