2012 cancellation fees and a renewed contract

[frsrblch]

I'm in the last year of a 3-year contract on a plan without data and a rather plain phone. After an initial rejection when I straight-up asked to renew my contract (for, you know, no reason), I called again and sweet talked a different representative into putting me onto a new plan ($2 cheaper, actually)... with a renewed 3-year contract.

I intend to call back and adroitly enquire about their new cancellation policy (silly me, renewing a contract without knowing that they had changed their policy! ...right?), but does anybody want to venture a guess what it is going to cost me when I hand Wind a copy of my Rogers bill next week and have them switch my number over?

[Fritz Z24]

F.Y.I

This info can be found on www.rogers.com

Hope this can help!

Sent from my GT-P7500R using HowardForums

[frsrblch]

I wasn't able to find their cancellation policy by any search, I would have preferred something official (their TOS are online, but I couldnt find a cancellation policy). You'll have to excuse how oddly-written my post was... I get excited when I feel like I've beaten the system.

I've been looking for an out from my contract for a little while now, and by renewing without a HUP it looks like I'll be able to cancel without paying a huge ECF. Has anyone else tried this and have any luck with it?

[KRZR101]

From Rogers.com:

Device Savings Recovery Fee (applicable to term commitment customers only for any new term entered into on or after January 22, 2012)

A Device Savings Recovery Fee (DSRF) applies if you have been granted an Economic Inducement (as defined below) upon entering your new term, and if, for any reason, your wireless service or your new term is terminated prior to the end of the term of your Service Agreement (Service Agreement Term). The DSRF is the amount of the economic inducement (which may take the form of a discount, rebate or other benefit granted on the price of your Equipment), as stated in your Service Agreement (Economic Inducement), less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Service Agreement Term as compared to the total number of months of your Service Agreement Term (plus applicable taxes). In other words, DSRF = Economic Inducement [Economic Inducement × (# months elapsed in your Service Agreement Term ÷ Total # months in your Service Agreement Term)] + applicable taxes. An Additional Device Savings Recovery Fee (ADSRF) also applies if, for any reason, your wireless data service, or your data plans commitment term (Data Term), is terminated prior to the end of your Data Term. The ADSRF is the additional Economic Inducement you received for subscribing to your wireless data service, less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Data Term as compared to the total number of months of your Data Term (plus applicable taxes), and applies in addition to the DSRF for termination of your Service Agreement. If you subscribe to a plan combining both voice and data services, both the DSRF and the ADSRF apply, up to the total Economic Inducement.

Service Deactivation Fee (applicable to term commitment customers only for any new term entered into on or after January 22, 2012)

Not applicable to Residents of Québec or Manitoba: A Service Deactivation Fee of $12.50 per line applies if, for any reason, your wireless service is deactivated prior to the end of your Service Agreement Term. This fee is in addition to any applicable DSRF or DSRF and ADSRF.

Applicable only to Residents of Québec or Manitoba: If your wireless service is deactivated prior to the end of your Service Agreement Term and there is no Economic Inducement stated in your Service Agreement, then you will be charged a Service Deactivation Fee. The Service Deactivation Fee is an amount permitted under provincial legislation, being the lesser of $50 or 10% of the monthly service fees for the services that you have subscribed to on a Service Agreement Term and Data Term, as applicable, but not provided as of the termination date (plus applicable taxes).

[frsrblch]

Yes, that's the information I couldn't find on the Rogers website, though I've read it in other places. Seems pretty open-and-shut to me; I have no DSRF or ADSRF, so my cancellation fee from the new 3-year contract ought to be a flat $12.50.

[DH]

Yes, that's the information I couldn't find on the Rogers website, though I've read it in other places. Seems pretty open-and-shut to me; I have no DSRF or ADSRF, so my cancellation fee from the new 3-year contract ought to be a flat $12.50.

With 30 days notice. Not sure why you posted a new thread when there are 2-3 recent on the same subject. As mentioned elsewhere Rogers may try to impose old cancellation fees based on the remainder of your hardware term. You may have to escalate anything other then $12.50 to the OOP, and then contact CCTS for the 30 days.

[Rogido]

The OP said Rogers denied a straight-up renewal, but if I were to request to change plans, they would have to renew, no? And I can't see how they are say no to that.

[Bad Liar]

you don't have to renew your contract when you change your plan.

[B407]

The OP said Rogers denied a straight-up renewal, but if I were to request to change plans, they would have to renew, no? And I can't see how they are say no to that.

No you do not have to renew to change your plan. In the past, Rogers forced customers to renew to take advantage of promotional plans, but they have gradually stopped doing that. Probably to avoid customers taking advantage of the new ECF policy.

[Rogido]

So is there any surefire way to "induce" a renewal with Rogers?

[B407]

So is there any surefire way to "induce" a renewal with Rogers?

There are still a few promos that still require a 3 year renewal although they are becoming increasingly rare. Also, the more people who keep trying to renew to get out of their contracts, I'm sure they'll catch on quick on move to Telus's model where renewals are not allowed without a hup.

[jattdesi]

you don't have to renew your contract when you change your plan.

That's because you work at Fido, so you don't know what Rogers Does. At Rogers although they stopped doing that where if you called in to do almost any changes to your voice plan they use to renew your contract back to 3 years.

Sent from Bell LG Optimus LTE Running on Bell's LTE Network

[DH]

So is there any surefire way to "induce" a renewal with Rogers?

If you change or switch to a family plan or go back to an individual plan it automatically renews your term. Also if you do a transfer of responsibility the term is renewed by default and has to be manually backdated which most agents forget to do. You can also do an early upgrade to a lower end device, as their Economic Inducement is not always being calculated correctly from what I hear (and on family plans this also renews the primary line which can then be cancelled without A/DSRF). You could also call into Customer Relations, to see if they can offer you a better plan which usually requires a new term (unsure if they still require it).

[Rogido]

If you change or switch to a family plan or go back to an individual plan it automatically renews your term. Also if you do a transfer of responsibility the term is renewed by default and has to be manually backdated which most agents forget to do. You can also do an early upgrade to a lower end device, as their Economic Inducement is not always being calculated correctly from what I hear (and on family plans this also renews the primary line which can then be cancelled without A/DSRF). You could also call into Customer Relations, to see if they can offer you a better plan which usually requires a new term (unsure if they still require it).

Thanks for the tips! The family plan option is out for me. I've considered doing a hup to a lower-end device but most of Rogers' lower-end devices are overpriced, so by the time the upgrade fee is added to the Economic Inducement, I wouldn't be that far off my cancellation fee since I've only got about 13 months to go. Maybe I'll just keep calling in until I get a newbie who agrees to renew my contract.

[DH]

Thanks for the tips! The family plan option is out for me. I've considered doing a hup to a lower-end device but most of Rogers' lower-end devices are overpriced, so by the time the upgrade fee is added to the Economic Inducement, I wouldn't be that far off my cancellation fee since I've only got about 13 months to go. Maybe I'll just keep calling in until I get a newbie who agrees to renew my contract.

Also I'm not 100% sure if this will work but you might be able to order one of the $0 replacement through the Handset Protection Guarantee, without paying the early upgrade fee. You would have to do this within the last 12 months of your contract, which will force you into a new 12 month term. So, depending on the Economic Inducement this may be less then your current D/ECF and/or paying for any Early Upgrade fees.