Changes to Bell.ca Self-Serve

[jattdesi]

Bell.ca Self Serve is back to being the worse self serve out of all the Major Provider again.

[jattdesi]

Finally.
As of today, users can do the following on Bell's self-serve website:

Rate Plan Change
Obtain PUK Code

Rate plan change is gone.

[WorldIRC]

I'm sure nothing is worse than Rogers

[jattdesi]

I agree Rogers's self serve is not the greatest as its down each and every night, but its still better then bell.ca self serve.

[WorldIRC]

Telus self-serve FTW.

[jattdesi]

+1
The Best Self Serve out of all the Cell Provider in North America is Telus. The Worse is bell.ca

[pnjunction]

So after a week of changing features and outages did they just roll it right back to where it was before? WTF kind of amateur hour is going on over there.

[KRZR101]

So after a week of changing features and outages did they just roll it right back to where it was before? WTF kind of amateur hour is going on over there.

I hope it's just to perfect some problems. It was down last night until about 2:30am. I can still add a feature on the self serve app (but not remove)

[DataDude]

Goodness gratious!

Rate plan changes seemed to be available on the website today, so I gave it a go. My phone is shown to be a Samsung Omnia 2 (I've never so much as touched one in my life); no FAB 10 plans are shown anywhere - I just see basic voice plans; my nonexistent phone is apparently "incompatible" with my current rate plan; I am told that I will lose my current "share plan" (I'm not on any such plan); and trying to change my phone yields a page cannot be displayed error.

I sincerely hope these are just growing pains with the website, but if so, I can't figure out how a communication company can't get something as basic as a website together.

[WorldIRC]

Omnia 2 is likely because you have generic imei.

Sent from my HTC One X

[DataDude]

So if you have a generic IMEI they just pick a likely (ish) match? (Note: it used to say phone unknown.)

Also, it doesn't explain why my current plan is said to be "incompatible," and why no FAB 10 plans show up.

I would almost think that someone entered my account without my permission and made some changes. But my experience with our telcos tells me that it is probably the website.

[WorldIRC]

I'm not sure why 11119 is now showing as Omnia. 2222228 sohws as Moto Dext for example.

[MoreMiles]

Rogers site does not require you to entrer IMEI. Its network will detect it, and display the phone picture, if available, of that model. If you switch your SIM to another phone, that display will automatically update after a few hours.

It's probably the only network doing IMEI locking for add-on features. For example, if you have unlimited browsing on N95 3G phone and you move that SIM to iPhone, the network will detect the difference and charge you pay per use as your plan was previously for that specific device.

Rogers also allows you to change number, plan, locate your handset with tower signal, etc. So it's actually quite advanced. I don't think other people allow "device tracking" like GPS service. It is a very good feature that Bell should implement.

[DataDude]

The thing about Bell is it's silly "incompatibility" of plans based on what model you have. Sometimes I guess I can understand, but for example there is absolutely no reason that the FAB 10 plans shouldn't be compatible with the Samsung Omnia 2 (the phone it *thinks* I have). I guess if I wanted to tweak my plan, I'd have to pick some random phone that it thinks is compatible - so weird.

EDIT: wow, here are a couple exerpts from the Bell website - unedited.

Exerpt 1: Select your rate plan
No other rate plans are available for your device.
To learn more about the options available to you, please call 1 888 555-6666.

...Are you kidding me? There's no such thing as a number beginning with three fives.

Exeppt 2: Important: contract extension
...If you continue, the end of your contract will be extended by [XX] months.

Yes, it really says [xx] months, I didn't edit out any personal info. Gee, you think maybe I should consult my lawyer and find out if that's a legal contract extension?

Lol, it must be nice to be a communications company.

[alanbrenton]

Just logged into Bell Self Serve.

I have three prepaid accounts.

I couldn't top up the first account so I might have to head to a Bell store to top up with the $100 amount good for 365 days.

The third account hardware is now an Apple 3GS! Hmmm. What are they thinking?