I think I am the first player in the official Boost phone lottery game where everyone is a winner!
So today I worked my way through the phone maze at Boost and spoke with a CSR. Told him that in the last couple days I was having service issues with my i1 phone and I asked if this was related to the removal of some towers in my area. He then asked for my zip code and put me on hold. He came back and said you are near Seattle? I said I am south of Seattle...(by almost 35 miles). Here is what he told me. That they have turned off some towers and "combined" those with other towers in my area and that it would "improve" service. I simply said... if you turn off some towers and combine those with others towers what if the tower you turned off was near me and now I have poor service? He put me on hold again. He then told me that Boost was starting a buy back program for iDEN phone users. He asked me what phone I had and I told him I had the i1 I was put on hold again. He came back and told me that Boost would buy that phone back from me for $33.00 I told him that's about what I paid in sales tax for that phone! He then offered me a free (refurbished) CDMA phone. I asked what phone it was and he didn't know. I asked will it be a smartphone or Android phone to replace the one I have now? He said he didn't know. All he knew was he was able to offer me another phone. I was under no obligation to send back my old phone or use the one they sent me. They are doing this for people that can't or won't pay for a CDMA phone.
So I said sure send me one... what the heck. He also did mention that it might be possible to take a credit for the value of your used phone to be applied toward future service (think I might make that call on another day and see what I can get in the way of any credits). I have told you guys everything I know, I am now just waiting for my "new" phone to show up next week and see what they are sending out in the new phone lottery program

Bookmarks