I was charged for $0.99 per MB on the 12 plan

[ddyourself]

I am on the 12 plan, I was charged $0.99 per MB for overage data.

I called CSR, they said my phone, Droid X2 is supported on their system, so I cannot expect everything to work as expected. The cannot authenticate my handset, so the rate is default to 0.99$ per MB.

Anybody else using x2 on PP have the same issue?

I dialed *22890 and *228 to reprogram the phone, no help at all.

[Boz1]

I called CSR, they said my phone, Droid X2 is supported on their system, so I cannot expect everything to work as expected. The cannot authenticate my handset, so the rate is default to 0.99$ per MB.

Anybody else using x2 on PP have the same issue?

I dialed *22890 and *228 to reprogram the phone, no help at all.

Your post doesn't make any sense at all.

Please clarify what you're saying. Or call PPC CS back to see if a different rep can figure out what is happening.

[ddyourself]

Your post doesn't make any sense at all.

Please clarify what you're saying. Or call PPC CS back to see if a different rep can figure out what is happening.

You need to read the title.
I was charged 0.99$/MB for overage data while I am on the 12 plan. CSR first claimed my device is not pp supported so anything can happen, and this time, higher billing rate. But then they tested my account on their phones, same thing happened. Now they claim, this is the first case in the world: on the 12 plan, but being charged at 0.99$ per MB, instead of 20c per MB. They can do nothing since they don't know what to do

[vey9]

"but being charged at 0.99$ per MB, instead of 20c per MB"

So this is "overage" data use and not data included in the plan?

[Boz1]

But if, in your words, "The cannot authenticate my handset," so how do you even have any service?

[ddyourself]

But if, in your words, "The cannot authenticate my handset," so how do you even have any service?

well, that's my question to them as well. They just cannot answer. This must be a software issue, somewhere the billing rate is not set correctly, simple as that. But they refuse to escalate the case to their network engineer because 1) my handset is not sold by pp, 2) I am the first customer experienced such as an issue.

[tracnet]

well, that's my question to them as well. They just cannot answer. This must be a software issue, somewhere the billing rate is not set correctly, simple as that. But they refuse to escalate the case to their network engineer because 1) my handset is not sold by pp, 2) I am the first customer experienced such as an issue.

I think you just need to get the right CSR on the line to fix or escalate the issue. If that fails then you will need to move a PP approved phone onto the line and then have PP CS troubleshoot the issue.

[TheMountainMan]

Ask a cs rep to do an ESN reset on your device and see if that fixes it.

[ddyourself]

that unfortunately did not work. One CSR said there are many authentications, and my phones fails the billing one

[Boz1]

That really stinks. I agree that you should call back, or try the online chat, to see if a different PPC CS rep can help fix this. Otherwise, hopefully Denny will see this thread and be able to help.

[ddyourself]

That really stinks. I agree that you should call back, or try the online chat, to see if a different PPC CS rep can help fix this. Otherwise, hopefully Denny will see this thread and be able to help.

I have tried 3 CRS from their Tier 1 support department. One guy did not even try to help all. The other two at least tried, but they were not able to resolve the issue even with manual programming.

Who is Denny? Is he from pageplus? Denny, please help

[DennyScher]

I have tried 3 CRS from their Tier 1 support department. One guy did not even try to help all. The other two at least tried, but they were not able to resolve the issue even with manual programming.

Who is Denny? Is he from pageplus? Denny, please help

Yes, I work at Page Plus. I don't usually get involved with service issues, but I have never heard of this happening before. I talked to the Tier 1 support people that you spoke to. They explained to me that it is failing authentication, and that is what is causing the problem. Basically, the problem is with your phone. They told me they have even escalated your issue to the folks whose response to this would normally be "that's not an approved device"...click. They tried to make an exception in your case by investigating, but ultimately came back with the same answer, that it's not authenticating. I believe they have tried everything in their power to help. Sorry.

[ddyourself]

Yes, I work at Page Plus. I don't usually get involved with service issues, but I have never heard of this happening before. I talked to the Tier 1 support people that you spoke to. They explained to me that it is failing authentication, and that is what is causing the problem. Basically, the problem is with your phone. They told me they have even escalated your issue to the folks whose response to this would normally be "that's not an approved device"...click. They tried to make an exception in your case by investigating, but ultimately came back with the same answer, that it's not authenticating. I believe they have tried everything in their power to help. Sorry.

Thanks Denny! The problem though is not my handset. One of the technician there tried to port my number onto one of their test phones, which is a supported handset. The same data rate was charged on that phone. Given that said, it has to be the server issue. They said they have escalated this issue, but no solution yet.

[ddyourself]

Thanks Denny! The problem though is not my handset. One of the technician there tried to port my number onto one of their test phones, which is a supported handset. The same data rate was charged on that phone. Given that said, it has to be the server issue. They said they have escalated this issue, but no solution yet.

Just heard from their supervisor, repeating that my phone is not a pageplus supported model, so no credit back or fix. Given that they know they already tried on their test phone, and it was also over charged 4 times, I am surprised with the supervisor's answer. This is clearly a network issue.

Asked them to take my number on their test phone and troubleshoot the issue as long as they need, still waiting for the supervisor's approval.

So, after all, am I the only one in the world have this issue? I never feel so unique in the past. I should buy the lottery now.

[Boz1]

You might be the only one with this problem at the moment. Hopefully the supervisor can help fix it.