I thought I had done my homework before ordering my Net10 LG 800G, but it was not until after I ordered and activated it that I discovered that their GSM phones use either T-Mobile or AT&T's prepaid network. Of course, I got a T-Mobile phone and the signal is very poor on my street (their prepaid coverage map confirms this); AT&T, according their map, is strong.
So, is it possible to get a new SIM card to switch networks, or would I have to get a new phone? And either way, how much of a hassle would it be? I had absolutely no problems activating my phone and porting my number from a CDMA Verizon phone through Net10's website, so I'm willing to give them another shot. Thanks.
Call 305-715-6500 tomorrow (weekdays only number). If you reach a sympathetic ear, you should get a new sim. Of course, you will have to call back in order to do the switcheroo. I don't trust the other CS or website anymore. The new sim should work immediately for voice, allowing for some porting time. But you will need help adjusting the data gateways. There is also the possibility that they will want to exchange the phone, but that seems extreme to me.
The next time you order, there is a trick to get the right sim. It has to do with editing the url of the page so that the AT&T phones are presented instead of what is served up by default. They are just trying to steer people to the cheaper service. But you can use any phone compatible with Net10. Zip codes do matter when asking for a local phone number. Tracfone/Net10 has a limited allowance from local carriers.