I tried 2 BB locations on 4 occasions and was in the same situation as you (same phone eve). Didn't work. Ended up just upgrading to SERO-P via Employee Care.
I'm currently on the $30 Sero plan with a TP2. I saw that best buy mobile has the LG Marquee for free with 2 year activation. I'm pretty sure this phone was released before the Oct 14 date, so I'll just need Sero-P upgrade. Has anyone used Best Buy mobile with their Sero plan before? What's the best order to upgrade to Sero-P and get the phone?
I was thinking of upgrading to Sero-P first, then going to the store and getting the phone. Thanks for any suggestions.
For everyone's reference:
I called the Employee Care # at 866-264-1282 and Bobby was all over it. He told me he would upgrade my plan to Sero-P. He also said that phone upgrades on Sero have to go through a corporate store or telesales. So the Best Buy option would not have worked (bummer).
I called Telesales at 888-882-4030 or 877-746-8249 and found out that the LG Marquee was out of stock. I found the LG Optimus Elite on the website, which is almost a dead ringer for the Marquee. It was in stock at telesales but he said I would have to pay the premium data fee, even though it was a 3G phone. I argued with him a little about it, but he said the policy is that all new smartphone upgrades will get the premium data fee. I've heard some people getting away without paying with it, but I guess you need to get lucky.
If I'm going to pay $50 a month, I decided to upgrade to an iPhone 4S. I love the phone but really didn't want to pay $50/month. But with no one making 3G phones anymore, and Sprints new premium data policy, I didn't have too many options. I guess I should have tried to upgrade a few months earlier.
In the past when upgrading, i call Employee Care, and they transfer me to the correct Telesales.
For those who are gonna pre-order the new HTC Evo 4G LTE, you must be on SERO Premium to pre-order it.
thanks for helpful information