Any info on the new phones?

[adam1991]

My son has the T-Mobile $30 plan and it has been a nightmare! Every month there has been an issue. Off the top of my head I can remember the following issues: applying the wrong $30 plan so the phone stops working after allotted minutes, charging for a long distant phone call for no reason which caused the phone to stop working, once the 100 minutes of talk is gone you cannot make or receive calls so my son added a new card a day early (like someone on a $30 Straight Talk plan would do); after the card was added he was able to make calls but the next day his phone would not work. T-Mobile charged 10 cents a minute (without informing us) for the call he made the day before because it was before the 30 days was up.
Every month we spend hours trying to get the phone to work and customer support is beyond bad. I would think long and hard before I went with T Mobile.
I was looking at the Exhibit II, as well, but for the $40 Simple Mobile (which I believe is owned by Straight Talk) plan. My sister uses Simple Mobile and has not had any issues.

Well t-mo has two $30 plans, and so I can see the confusion.

So far so good here, though.

[adam1991]

Just for a little balance to this post. I have dealt with customer service with many companies over the past year and TMO is hands down the best so either this guy had a bad conversation with someone or just had a bad rep but honestly, if you have complaints about TMO its not usually about their customer service.

I tried that plan/phone for 2 weeks to see if I liked Android and whether TMO would work for me. I had no problems with the phone or TMO but just decided to go with a cheap talk&text plan from PP at the time ($7/mo). I am actually considering keeping my PP minutes as backup and going back to the TMO $30 plan. Its also a BYOD plan now so you are not limited to the Exhibit II which I found kind of cheap with a plastic backing and limited memory. I'd look on ebay for a used higher model or kind of splurge for the Google Nexus for $399. But you know, you get what you pay for.

TMO works fine where I live. Sprint is worse.

Funny you say that--we're coming from PP, and am keeping the PP phone funded and ready. In general my wife is in t-mo territory, but it's nice to have that cheap VZW network handy.

As for the 100 minute limit, I'm not worried about the 10 cents/minute overage on this plan--but, because I can and because it's free, I've installed the Vonage Mobile app to make free calls over either wifi data or cellular data, without touching the voice part of the plan.