Reply With QuoteDo you think there must be a way for someone to get access to your info, e.g., a compromised (with a phishing virus) computer or something?
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Mobile Pro
Just thought I'd share this. Not that this would happen to anyone else, but it should at least alert people to keep tabs on their accounts.
I've had a VM phone for almost 10 years that my wife uses pretty much just occasionally call me when she's out. I top up every 90 days to keep the account active and had accumulated over $350 in rollover. About a year ago I tried to log into the account and was told my PIN was incorrect. I called CS and they said yes, my PIN was incorrect. Not only that but my secret question had been changed. After much going around it was determined my account had been hacked and the money was returned. Less than a month later after I started randomly checking online, I found a large amount of the rollover was missing. And this was after the Fraud Alert department had given me a new PIN and secret question. Someone in another state had bought a Blackberry using the money and was having it shipped out there. Once again I had to spend time convincing CS this was not me, and my account had been hacked and that someone within their company must be in on this. Fraud Alert then gave me a new phone number and things have been fine since.
Until yesterday.
My wife tried to use her phone and was told there was an error and to contact CS. Once again I couldn't get online and CS says the account is not mine. I topped up in March and have the text messages VM sent me along with a PDF of the online transaction to prove it's my number and account. But apparently someone has taken it over again. At this point I'm waiting to hear back how it will get sorted out this time. There's obviously something going on internally that allows this to happen. I don't know if VM is just not paying attention and assigning my number to someone else or it's a hack. I never access the account outside my house and the phone is hardly ever used so it's not like it's out in the open.
If I didn't have a large rollover amount I'd be more than happy to say goodbye to VM.
My screen is bigger than yours
Do you think there must be a way for someone to get access to your info, e.g., a compromised (with a phishing virus) computer or something?
Mobile Pro
If they're getting my info, it's not through me.
I've got more phones than fingers
Wirelessly posted (HTC Wildfire S: Opera/9.80 (J2ME/MIDP; Opera Mini/6.5.26955/27.1597; U; en) Presto/2.8.119 Version/11.10)
sounds like they hacked your email acct, you should change that password first.
CON-Tracts??? We don't need no stinking contracts!
Radiation is good
This was my first suspicion as well.Originally Posted by vmobi
Aren't you able to find the address that the Blackberry was sent to by accessing your account or asking CS? If you get the address, you'd probably be able to find out who it was/is.
Sent from my VM670 using HowardForums
I've climbed a cellphone tower
This would be the obvious answer in my mind. Maybe it's not that simple.
Mobile Pro
They did give me an address where the Blackberry went. But since they gave me my money back and changed the number, I left it up to them to pursue the person responsible. They never followed up with me if anything happened.
In what way does hacking my email account have to do with this? There's nothing sent via email about the account. I don't top up via email, send payment via email and I've never received (and therefore responded) to anything from Virgin or purporting to be from Virgin. And even if I email was compromised in some way, I think someone would got for changing information about credit cards or bank accounts first! The only account out of everything I use that has ever been compromised is this Virgin account. 3 times! If hacking is occurring, I'm thinking it's with them somehow.
I've climbed a cellphone tower
Yeah but you could still pursue it legally. It's identity theft plain and simple. And if they did it once whats to stop them from doing it again.
I've got more phones than fingers
Wirelessly posted (HTC Wildfire S: Opera/9.80 (J2ME/MIDP; Opera Mini/6.5.26955/27.1597; U; en) Presto/2.8.119 Version/11.10)
vm sends verifications via sms, email, etc.
If you have email listed in your contact info, changes can be initiated/made.
All passwords/codes/pin #'s should be changed on a regular basis (email, bank, etc.) to prevent unauthorized access.
There is also a maximum amt you can have on your VM acct. maybe you need to purchase a new phone etc. Since you have the funds in your acct, there is no need to continue topping up until you deplete your funds.
Last edited by vmobi; 05-06-2012 at 12:19 PM.
Mobile Pro
The new phone is a good idea. Hopefully I get my account restored. Again.
Radiation is good
cblak.. I wouldn't just suspect your email account, that wouldn't be where he accessed your secret question. I am actually more worried that your computer is compromised. If you wrote any personal info and your personal question answers in a text file somewhere on your pc then it could have been accessed easily. Key logger would be my only other suspect but they are less personalized, and this guy seems to be repeatedly targeting you.
Not all A/V programs catch everything so you may need to run like a combo of Avast and AVR (or Fprot if you don't mind spending money on a really good one) to rule out %95 of the likely infections. Also if you are still running xp... and upgrade to windows 7 (or heck, vista) for better rogue program execution may be in order.
Mobile Pro
I'm actually running Mac OSX 10.6.8 behind a router/firewall.
I never write anything down in a text file. All passwords and info are encrypted in 1Password and I don't let browsers retain login information.
Radiation is good
seems like the 1password database itself is well encrypted, but trojans farming said data file are not rare as per http://blog.agilebits.com/2011/11/17...rd-harvesters/ and if you use a weak master password you could consider it as good as hacked.
Unfortunately having little usage of mac, I can't say how vulnerable it is to attack from user negligence like the windows platform is.
Mobile Pro
I thought to go through the text messages on the phone and sure enough there are 4 messages saying the PIN, question, email and mailing address had all been changed on 5/1. Since the phone is normally off, we never even saw these. Onward to Fraud Alerts.
Mobile Pro
OK, looks like my account balance will be restored. Now I need to drain it! Any suggestions on what to get that I could sell easily? Should I wait until the HTC Evo V 4G or one of the new hotspots is released? Whatever I purchase, someone will get a deal!
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