Any chance of iPhone unlock on Gophone

[money69]

If you have a gophone account, has anyone successfully gotten an iphone unlock from ATT?

[efparri]

Call Customer Service (1-800-331-0500) from another phone (calling from the GoPhone will reach GoPhone Customer Service). Ask them the requirements so you will have all your ducks in a row if you have to call again.

[Jairzinho]

Let's read the official requirements to see if GoPhone users qualify.....

General Eligibility Requirements for Unlocking iPhone
AT&T will unlock an iPhone under the following circumstances:

• The person requesting the unlock is: (i) a current AT&T customer; or (ii) a former AT&T customer who can provide the phone number or account number for the account. CHECK!
• The iPhone was designed for use on AT&T's network;CHECK!
• All contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied; and CHECK!
• The iPhone has not been reported lost or stolen.CHECK!

So, no, at&t probably won't unlock our iPhones on GoPhone. Why? I dunno!

Edit: I'll bring one of my iPhones to a corp store and this requirement list sometime this week to see what lame made up excuse they will pull from their behinds to not unlock my iPhone.

[naranja]

I called 611 from my prepaid AT&T gophone (iPhone 3gs) in the first half of April. Said I was going out of the country and needed unlock. She asked for imei number and an email address then put in the request. Two days later I got emai with instructions. Followed them and got the 'congratulations your phone is unlocked' message in Itunes. It may not work anymore as they seemed to have been refining their rules but easy enough to try.

[zigy24]

I was able to get my iphone 4 & 3GS unlocked using my gophone account.

[msrhulot]

I'll be trying this soon with my 4s. I've also followed the updates here:

http://www.iphonehacks.com/2012/04/h...ur-iphone.html

[slohasley]

I got my iPhone 3GS unlocked last week. I called mid April and didn't tell the CSR I had a gophone account. They told me it would go through end of April. I called again early May to see what was up, and they said I had to fax a copy of my receipt from Cowboom. I did that, then got an e-mail the next day saying I had to be a customer to of AT&T to get my phone unlocked. I called again to tell them I had a gophone account, but they said that wasn't good enough. Next day, I got a new e-mail saying to connect to iTunes to unlock. I followed the redmondpie instructions to keep my jailbreak, and the iPhone unlocked. Seems they have their wires crossed somewhere in tech support, but it worked for me.

[Jairzinho]

Well, I was wrong. at&t did unlock one of my iPhones on GoPhone upon my request without any problems. They didn't care it was an iPhone used in a GoPhone account.

I went to a corp store but there is nothing they can do there according to them. So you have to call GoPhone CS either to 611 or the GoPhone line 1-800-901-9878 from another phone and after painfully reaching a live person, request the unlock. You have to provide IMEI of iPhone and an e-mail. Ask for a case #. If all is ok, you'll probably receive within a couple of days a text from at&t asking you to fax a receipt and your contact information and case #. I bought mine on eBay so all I had was a receipt/e-mail from PayPal. That'll do it. It seems that the fax number for unlock requests for GoPhone customers is different to the one for regular contract customers. Anyway, hours later I received the e-mail with the instructions to unlock, meaning that the request was approved and processed.

One thing, apple makes this unlock process a little painful. You have to backup and "Restore" your iPhone in iTunes, full restore, the one that refreshes your firmware etc and gives the option to leave it like a new device (the "Restore" button in the middle of the screen under the "Update" button when looking a your device info in iTunes), NOT the simpler data restore aka "Restore from backup" (right click in your device of the left, then in the drop down menu). The unlock instructions don't clarify that ambiguity.

[efparri]

Both types of restore start off with updating the firmware, if necessary. So it really make no difference which you choose.

[Jairzinho]

Both types of restore start off with updating the firmware, if necessary. So it really make no difference which you choose.

It does for unlocking. I tried both. Same thing reported by other people.

Besides, the "Restore from Backup" just restores whatever app data is stored in the backup files (calendar, settings, contacts, , SMS, camera roll, documents, saved games etc..). Music, apps are not saved there in those files. You have to have them in your library and sync them if you want them back.

The full Restore is more drastic and like reformatting a whole PC. It gives the option the leave the device like new (empty, no data or apps) or run the regular data restore from backup files as well.

[slohasley]

FWIW, I followed this guide from redmondpie to keep my jailbreak: http://www.redmondpie.com/heres-how-...ing-jailbreak/ It requires deactivating the iPhone using Redsn0w, but no backup or restore required. The iPhone gets activated and unlocked by iTunes at the same time.

[msrhulot]

Glad to hear of others' success. I wasn't so lucky. Apparently the 4s I bought off of Craigslist, has an unpaid, *4 figure* balance associated with it.



According to the CSRs I spoke to, unless/until that gets resolved, they won't unlock it.

Oh well, here's hoping for an untethered 5.1.x JB soon...

[jlh1960]

I can't say enough about AT&T service. They declined to unlock an iPhone 3G I received from a friend, despite providing name, number, imei, etc., etc. Tried again with my GoPhone account info. It's been 10 days, and no information. Thank you AT&T for all you do! I've switched to AirVoice and was impressed with their customer service.

[CBlak]

I got mine unlocked from AT&T. It was out of contract from another person so it qualified. I just made sure NOT to give a phone number when they asked for it so they couldn't connect it to a GoPhone account.

[Pabster]

They don't care if it is a GoPhone account for the unlocking.

The only snag you will hit is if the phone is still under contract or an unpaid balance remains on the account it was associated with.