Fido Data problem

[Ian Brantford]

One other step for the OP to take: once or twice daily snapshots of the on-line account information (preferably at same time as on-phone measurements). It might show what window of time is involved, and could even show an impossibly high rate of data consumption. That will be useful in getting charges reversed.

If at all possible, port out to another provider as soon as charges are reversed. There is possibly a defect in the billing system and, from reading posts here for years, those don't go away quickly.

If you can't port out without huge charges (which frankly are no bigger than some of the overages you'll be facing), at least change handsets for a while so that you can contradict Fido's attempts to blame it.

[Fritz Z24]

defender007, your usage is none of our business. But this is next to impossible to use so much and then coming here by saying then you never use that much (data)...

Best luck to you again, but you should really consider then your phone/device is the cause of high data usage...


Fritz Z24...

Sent from my Apple iPhone 4 using Tapatalk

[Dunlop]

Op, out of curiosity, what exactly do you expect Fido to do about this?

Who do you feel should be held accountable?

I find your situation to be both intriguing and unfortunate at the same time. I really hope you get to the bottom of this! Please keep us posted