Reply With Quotewhat if your account had a port in # (lets say from telis or something) and you cancelled it, then wanted it re-instated? the port in number after a period of inactivity goes back to the original carrier, so will they re-activate you a new number?
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Road Foot
DataDude
The procedure that was used is now only allowed through Manager override. This procedure is audited now, and non-managers will be in trouble for doing it (even for the legit reason).
Managers performing the transaction will have their transaction audited by their manager as well to ensure full compliance.
Post Machine
what if your account had a port in # (lets say from telis or something) and you cancelled it, then wanted it re-instated? the port in number after a period of inactivity goes back to the original carrier, so will they re-activate you a new number?
My Feedback
I put the "Ho" back in "HOFO"
Road Foot
Clients have 30 days to "change their mind" and reverse the cancellation. If the original # is not available for reactivation (due to whatever reason), then the reactivation won't be possible (I believe this is system enforced, but perhaps Bad Liar could correct me if I'm wrong...or ircu). This reversal policy is not documented for that reason.Originally Posted by Paolo
No matter how many different ways people try to ask or spin the question, the answer will be the same.
I've climbed a cellphone tower
With Fido, it's sixty days. If the number is actually cancelled, it's a matter of clicking through a few menu options to reactivate it. If the number has been ported out, that's entirely different.
Road Foot
What happens with a port out. Then do you have to re-port the # in, or can you reassign a new number? System enforced or policy enforced?
I've climbed a cellphone tower
I got it. So changes *have* been made. (Ugh, this has SLIMY SLIMY SLIMY written all over it!)
Do you know under which circumstances managers can do the procedure? In my case, I actually escalated to a manager and had it done for the simple reason that I was promised a number swap from a previous rep. I guess now they'd just say "yep we promised it, but you still can't have it?"
I've climbed a cellphone tower
Policy enforced.
Mobile Pro
I spoke to a manager today and he told me it is possible but complicated with 'paperwork' and various backoffice people involved.
I've climbed a cellphone tower
Geez. It's super easily done in the system. Such a restriction should be illegal. At least the manager is trying to be somewhat helpful - though of course he could simply have been lying to try to get you off the phone quickly!
Good luck and keep us posted.
Road Foot
Procedure is only used when accidental number change occurs.
Sent from my HTC One X
I've climbed a cellphone tower
Illegal, why should it be illegal?
Why yes, that is a bag phone
I would try porting my number to another company, and then playing dumb/complaining when Rogers closes your account. Never tried it though
Ideally some weird voip provider so the whole situation is confusing
Road Foot
^Policy will prevent a rep from doing what you're proposing they do with this...they'll allow the client to bring their number back in to reactivate the line.
I've climbed a cellphone tower
It should be illegal because it's so slimy. If number porting wasn't mandatory, Rogers wouldn't offer that, either. This is simply a step up from porting. Now we're saying, not only is this your number, but it also should not be tied to your account or contract.
The reason Rogers disallows this is simply for control: it's more likely that you will keep your account simply because you need your number. That's the very problem the porting mandate hoped to rectify - as I say, IMO this is just a step up from that.
And illegal or not, well, you've got to admit that this is a crappy [for users] and more profitable [for Rogers] policy.
I've climbed a cellphone tower
You seem to forget. Profit = Good
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