Print agreement says 169, bill says 219, who's right?

[Bugs_bunny01]

what annoys most is the fact that in november i did another and was billed what i expected, $99 +$35 activ fee, with this one is showing 219+35...
On the contract doesnt have have any star, no special sign around the price nor it says anywhere its that price after rebate. i wasnt even expecting any rebate, since didnt get one on my last HUP(november).

[Eluder]

^never thought for a second that you would take issue with those practices.

That's cause I value my social life and don't feel like complaining about such basic issues.
If I don't like the price before rebate, then I don't buy it... it's really quite simple.

[Eluder]

what annoys most is the fact that in november i did another and was billed what i expected, $99 +$35 activ fee, with this one is showing 219+35...
On the contract doesnt have have any star, no special sign around the price nor it says anywhere its that price after rebate. i wasnt even expecting any rebate, since didnt get one on my last HUP(november).

Was it on this same line? If so, sounds like you're paying a pre-hup fee, though it's pretty low.

[Bugs_bunny01]

different line

[Bugs_bunny01]

That's cause I value my social life and don't feel like complaining about such basic issues.
If I don't like the price before rebate, then I don't buy it... it's really quite simple.

i havent got mentioned any price before rebate, i was told 169, and sign the contract for 169.

[Eluder]

So then you should really be going back to the store you got it from to find out what happened.
Messages here aren't going to get it solved.
What we can tell you is that all HUPs have a $50 rebate, so it's normal to be +$50 up front, and then you get the money back on I think the second bill after you upgrade.

[ceredon]

That's cause I value my social life and don't feel like complaining about such basic issues.
If I don't like the price before rebate, then I don't buy it... it's really quite simple.

Ironic that you spend as much time discussing the issue anyway. I don't think even you really believe that excuse.

This has nothing to do with "liking the price". It has to do with honesty, integrity and ethical behavior when it comes to simple things like pricing and advertising. As I said, it's really simple. Some people and some companies have lower standards for acceptable behavior. Thankfully others, and the law, have a higher standard.

I'll add that your comment is based on knowing what the pre-rebate price is. Funnily enough, that's sort of the point (hint:that's why there are laws...)

[Bugs_bunny01]

normal to who? rogers or robelus maybe.
hey, go buy a car and they tell you, oh, its 5000 more, but then if you submit a mail in rebate you get them back, normal right? sure

[ALSHugh]

I've seen it about a million times and I see nothing wrong with it if it states after rebate. Many retailers put an asterisk and say after rebate so I don't see an issue with it.

As have I. I also see nothing wrong with.

[B407]

OP, is your contract hand written on a yellow carbon copy piece of paper or printed from an actual printer? Also do you have a corporate or regular consumer plan?

[Bugs_bunny01]

the hup was made on a regular plan, and yes a yellow carbon copy piece of paper

[WorldIRC]

^Hand written....just confirming.

If so, another reason that retail reps shouldn't be "writing" contracts without contract law education.

[B407]

^Hand written....just confirming.

If so, another reason that retail reps shouldn't be "writing" contracts without contract law education.

Well I wouldn't necessarily agree with that. The contract is already written by Rogers head office, the rep just has to fill in blanks like prices and the name and address. My assumption is that this is just a slip up by an overwhelmed sales rep or he/she was new and didn't realize how Rogers handles hup pricing.

To the OP, if you don't want to spend time bickering either return the phone and reverse the hup and switch to another carrier to teach Rogers a lesson, or get a rebate form and mail it in and wait for your $50

If you feel like fighting it, call into the call centre and ask for a manger and offer to fax in a copy of your contract and they should be able to credit you back for the difference.

Either way, don't go back to the store and fight with them as they are powerless. They best they can offer you is probably a $50 accessory credit.

[Bugs_bunny01]

all info was handwritten

[Bugs_bunny01]

Well I wouldn't necessarily agree with that. The contract is already written by Rogers head office, the rep just has to fill in blanks like prices and the name and address. My assumption is that this is just a slip up by an overwhelmed sales rep or he/she was new and didn't realize how Rogers handles hup pricing.

To the OP, if you don't want to spend time bickering either return the phone and reverse the hup and switch to another carrier to teach Rogers a lesson, or get a rebate form and mail it in and wait for your $50

If you feel like fighting it, call into the call centre and ask for a manger and offer to fax in a copy of your contract and they should be able to credit you back for the difference.

Either way, don't go back to the store and fight with them as they are powerless. They best they can offer you is probably a $50 accessory credit.

thank you for that info, i will be calling in regarding this, i will not switch providers as my plan price is pretty good. wireless though...
i would be fine if it was told 219 form the get go. i was not looking for that $50 extra on my bill