Chatr Shutting Down in Alberta?

[skhan2]

I was at a mall and over heard Chatr employees that they will be distributed to Fido or Rogers come july 1st , Chatr shut down its services in Montreal , is it coming out west ?

[rogers_chris]

We're committed to providing a great experience to all of our customers - chatr, Fido and Rogers - throughout Canada.

[Dragon3]

What does that even mean?

I'm curious too as I kept hearing about closing down. I thought it was only the kiosks that were closing down but now I'm reading otherwise.

[ceredon]

They put out some statement that Chatr customers tend not to use the kiosks and do their account management online mainly. So, they are converting the existign kiosks in some provinces to Fido kiosks. That doesn't make a lot of sense. I wonder how many malls need two Fido outlets. I expect some/most will just be shuttered.

Chatr was created simply as an attack brand against Wind and Mobi. No one was ever fooled into thinking it would be around for long, only long enough to inflict some damage against the newbies. It is dragging down their overall ARPU so it seems more likely they are moving toward dropping the pretense.

[RogersMary]

Hi Dragon3 - We wouldn't comment on rumour but in terms of the Montreal locations, we’re making changes to our wireless retail approach in order to better respond to our customers' needs in Montreal. This will allow us to better serve our Fido customers, as well as our Chatr customers as the majority of our Chatr customers in Montreal make changes to their account online or over the phone (as opposed to in-store).

However, our Chatr customers will still be able to buy top-up vouchers at the 7 Fido-branded kiosks. Chatr customers will also be able to visit any of our 88 third party retailer locations to buy top-up vouchers, inquire about services and purchase devices.

[Dragon3]

Oh, okay no problem!

Thanks for clearing that up. (I was only wondering as a friend of mine is on Chatr)

[WorldIRC]

We're committed to providing a great experience to all of our customers - chatr, Fido and Rogers - throughout Canada.

Did Mary approve this useless statement on this very public website, LOL

[ceredon]

Did Mary approve this useless statement on this very public website, LOL

I was thinking the same thing. Complete non-answer.

[WorldIRC]

I was thinking the same thing. Complete non-answer.

Must be a pay-grade posting restriction perhaps? The higher your seniority, the more you can post?



*Disclaimer, pay-grade at Rogers does not solely refer to one's income, but rather seniority within the company

[MoreMiles]

Chatr products are available at Best Buy anyway, you can buy a SIM and use any unlocked GSM phone. The vouchers are available at Best Buy and most supermarkets... So they don't really need kiosks or employees. It's like Petro Mobility, you can sell it through regular retailers.

[lucky89]

Hi Dragon3 - We wouldn't comment on rumour but in terms of the Montreal locations, we’re making changes to our wireless retail approach in order to better respond to our customers' needs in Montreal. This will allow us to better serve our Fido customers, as well as our Chatr customers as the majority of our Chatr customers in Montreal make changes to their account online or over the phone (as opposed to in-store).

However, our Chatr customers will still be able to buy top-up vouchers at the 7 Fido-branded kiosks. Chatr customers will also be able to visit any of our 88 third party retailer locations to buy top-up vouchers, inquire about services and purchase devices.

I came on this site looking for more info.. i guess I don't get it ....how are you better serving existing chatr customers if you are closing all their kiosks and replacing them with FIDO.. seems you are now after new FIDO customers... just wondering as I have a couple of family members on chatr and wondering if I should look elsewhere ??? if you shut down all chatr kiosks , then are you not interested in increasing chatr customer base ?

[rogers_chris]

I came on this site looking for more info.. i guess I don't get it ....how are you better serving existing chatr customers if you are closing all their kiosks and replacing them with FIDO.. seems you are now after new FIDO customers... just wondering as I have a couple of family members on chatr and wondering if I should look elsewhere ??? if you shut down all chatr kiosks , then are you not interested in increasing chatr customer base ?

lucky89, as Mary said, in Montreal Chatr customers will still be able to buy top-up vouchers at the 7 Fido-branded kiosks and can also go to any of our 88 third party dealer locations to buy top-up vouchers, inquire about services and purchase devices.

[WorldIRC]

^You're great at using copy+paste, eh?

[AahH]

lucky89, as Mary said, in Montreal Chatr customers will still be able to buy top-up vouchers at the 7 Fido-branded kiosks and can also go to any of our 88 third party dealer locations to buy top-up vouchers, inquire about services and purchase devices.

You and Mary are sad... CHATR failed to chase away the competition as Rogers had planned...

I await your reply. xD

[Scotch-guy]

You and Mary are sad... CHATR failed to chase away the competition as Rogers had planned...

I await your reply. xD

A costly, failed experiment by Rogers! Consumers are NOT that stupid.