Phone cancelled without warning

[xtachx]

A customer generally can't control incoming text messages, although I realize we are talking about sucribed-to texts here. This sounds outrageous if that really was the reason. How much strain do simple text characters place on the network? And to cut tge service off without warning?

Costs mobi around 10c/SMS when ROAMING. In short her 20000 texts cost mobi $2000.

On home network the cost is nothing so they don't care. On roaming, they are charged. Usually people send maybe 100 texts on roaming so that's not that much of a loss and is quite made up for by monthly fees.

They should put a fair usage limit on the roaming.

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[computergeek541]

Okay, so it does cost Mobilicity some money to pay Rogers. But did it really cost Mobilicity around $2000? The fact that Mobilicity charges 10 cents per outgoing text while roaming doesn't necessarily mean Mobilicity is paying that same or close to the same to Rogers. There may very well be a high markup that Mobilicity is charging. Also, depending on the roaming agreement, Mobilicity may very well be paying a flat rate to Rogers for text messages on their network. The point is that we realy have no idea how much it costed Mobilicity.

[reveries3]

Okay, so it does cost Mobilicity some money to pay Rogers. But did it really cost Mobilicity $2000? The fact that Mobilicity charges 10 cents per outgoing text while roaming doesn't lnecessarily mean Mobilicity is paying that e same or close to the same to Rogers. There may very well be a high markup that Mobilicity is charging. Also, depending on the roaming agreement, Mobilicity may very well be paying a flat rate to Rogers for text messages on their network. The point is that we realy have no idea how much it costed Mobilicity.

It's also theoretically possible that Rogers demands that rate without disclosing details. It's not like Mobi would be able to argue with them.

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[onewhofightsfoo]

Costs mobi around 10c/SMS when ROAMING. In short her 20000 texts cost mobi $2000.

On home network the cost is nothing so they don't care. On roaming, they are charged. Usually people send maybe 100 texts on roaming so that's not that much of a loss and is quite made up for by monthly fees.

They should put a fair usage limit on the roaming.

Sent from my Nexus One using HowardForums

You gotta admit...unless you are a shareholder with Dave or Mobilicity....if being disable for roaming/texting gets out to the average sub or the news....its gonna make Mobi look really bad...I mean they still have to supply somekind of prepaid service. They profit off the others who roam....surely....
The more I read this thread, the less it makes sense...common sense.

Mobilicity frees Canadian cellular smartphone users - or at least - till one of the big 3 gobbles them up!

[CelluloseMan]

lol
so many incoming txt

[Volition]

As long as Mobilicity sends out a warning message I'm good, in the end they are trying to equalize the network for all the users and 400-500 incoming texts on a daily basis while roaming is deemed excessive, it deserves a warning before having the account disconnected.

[xtachx]

You gotta admit...unless you are a shareholder with Dave or Mobilicity....if being disable for roaming/texting gets out to the average sub or the news....its gonna make Mobi look really bad...I mean they still have to supply somekind of prepaid service. They profit off the others who roam....surely....
The more I read this thread, the less it makes sense...common sense.

Mobilicity frees Canadian cellular smartphone users - or at least - till one of the big 3 gobbles them up!

Did you read the part where I said they should have a fair usage policy for roaming to avoid this problem in future?? Or did you selectively read my post?

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[18Wheels]

unlimited service, no fair usage policy, pull the plug at will?

Not so smart

Sent from my unlocked 3G Slide
Joined Mobilicity January 13, 2011

[xtachx]

unlimited service, no fair usage policy, pull the plug at will?

Not so smart

Sent from my unlocked 3G Slide
Joined Mobilicity January 13, 2011

Roaming services are never unlimited
T-Mobile and att... all of them are known for cancelling peoples contracts and banning them/their phone imei for too much roaming usage. Roaming text message should either have a small ffee like 5c or a fair use limit.

And certainly a warning system needs to be implemented. Warn first then cutoff


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[TCom]

unlimited service, no fair usage policy, pull the plug at will?

Not so smart

Sent from my unlocked 3G Slide
Joined Mobilicity January 13, 2011

Pulled the plug at will? Pulled at will? According to what I've read this guy received 20,000 text messages in a 48 hour period. This is insane.
Let's review the facts, shall we?
-If you recall, Mobi used to charge for incoming text messages while roaming, however, AFTER LISTENING TO THEIR CUSTOMERS they changed it and stopped charging to align with other carriers
-Mobi is still charged by their roaming partner for incoming texts (I asked my contact at head office)
-So say they are charged 2 cents for each incoming texts - thats still $400!!
-Mobi will NEVER MAKE MONEY from this customer yet they are good enough to turn the service back on
-By the way having a safeguard that shuts down someone service if they appear to be abusing it is a good thing. I'm not sure there's enough time to notify someone if they receive 20,000 texts in 2 days considering its roaming
You people are unbelievable.

[icemasta]

To be honest, I don't have a problem with temporarily shutting down OP's service because I'd assume 20000 text messages, regardless of roaming or not, in only a 48 hour period (which is an insane amount nevermind that) could be a possibility of spamming.

On the other hand a correction should come from the CSR that incorrectly stated OP's service was shut down because of data not roaming messages. If OP was given the correct info this mess would be resolved much quicker.

[Hinouchi]

If only mobi still charge for incoming sms on roaming, I wonder if OP would pull the same **** It's unbelievable how people just abuse the **** out of the system, like seriously? 20,000 texts in 2 days? ... that consider to be spam right there.

Read the TOS

(3) All Services, including all Services described or promoted as unlimited services, are subject to this Agreement including Section 4 – Our Fair Use Policy. If we determine in our sole discretion that you have violated this Agreement (including Section 4 – Our Fair Use Policy), our policies or our guidelines, or if we determine in our sole discretion that your usage is unreasonable, excessive or abusive, or if we determine in our sole discretion that your call or usage pattern(s) resembles these characteristics, we may suspend, block, limit, restrict, reduce the speed or set other conditions related to the unlimited offering, your Services, any part of your Services and to refuse to provide you Services thereafter without notice to you.

[NotFailWhale]

Pulled the plug at will? Pulled at will? According to what I've read this guy received 20,000 text messages in a 48 hour period. This is insane.
Let's review the facts, shall we?
-If you recall, Mobi used to charge for incoming text messages while roaming, however, AFTER LISTENING TO THEIR CUSTOMERS they changed it and stopped charging to align with other carriers
-Mobi is still charged by their roaming partner for incoming texts (I asked my contact at head office)
-So say they are charged 2 cents for each incoming texts - thats still $400!!
-Mobi will NEVER MAKE MONEY from this customer yet they are good enough to turn the service back on
-By the way having a safeguard that shuts down someone service if they appear to be abusing it is a good thing. I'm not sure there's enough time to notify someone if they receive 20,000 texts in 2 days considering its roaming
You people are unbelievable.

I received 20,000 over 2 weeks not 2 days. If you subscribe to twitter feeds from major news organizations, you'll hit that number for sure.

As I mentioned before, I can understand that they need to shut the text off but to do so without warning is absurd. I wasn't purposely abusing the system, I use twitter app while on campus and at home and read text while on the bus. Anyways, text alerts are off now. It's not like they're not making money of me for roaming voice and out going text. Also, the fact that I'm not in a Mobi zone means they're making pure margins for not providing service for what I normally would've used at home.

[Insurge]

Instead of providing unlimited incoming sms while roaming, why not cap it to 500-1000 per cycle? After that pay the regular roaming text fee they originally had.

[pjw918]

I received 20,000 over 2 weeks not 2 days.

So it was only 1400+ per day, over a period of 2 weeks.

-Mobi is still charged by their roaming partner for incoming texts (I asked my contact at head office)
-So say they are charged 2 cents for each incoming texts - thats still $400!!
-Mobi will NEVER MAKE MONEY from this customer yet they are good enough to turn the service back on
-By the way having a safeguard that shuts down someone service if they appear to be abusing it is a good thing.

A warning would have been nice (would an SMS notice have been found within the 1400 others that day?), but this was generating an unconscionable cost to the provider, was obviously a situation out of control, and suspending the account is the most effective way of getting the immediate attention of the responsible party ("purposely abusing" or not).

Read the TOS
...if we determine in our sole discretion that your usage is unreasonable, excessive or abusive, or if we determine in our sole discretion that your call or usage pattern(s) resembles these characteristics, we may suspend, block, limit, restrict, reduce the speed or set other conditions related to the unlimited offering, your Services, any part of your Services and to refuse to provide you Services thereafter without notice to you.

That about covers it folks. And for a mobile service that offers unlimited usage to 99% of its subscribers, and at the industry's lowest rate, I have to say that TOS seems fair and reasonable and necessary.