Phone cancelled without warning

**ECBomb** · 05-27-2012, 09:34 PM

Originally Posted by onewhofightsfoo

and don't in my parent's basement...as I think you do....Haha...

Mobilicity frees Canadian cellular smartphone users - or at least - till one of the big 3 gobbles them up!

Is that your comeback everytime someone attacks you....see my sense of humor....LOL....man I know you must love this....LOL....

ECBomb frees HoFo users - or at least - till one of the forum mods shuts him up!
Sent from my Lumia 710 via WP7

**bluenote73** · 05-28-2012, 12:30 AM

They need a thanks button here like xda

Sent from my LG-P999 using Tapatalk 2

**onewhofightsfoo** · 05-28-2012, 01:09 AM

Zzzzzzzzzz......

Mobilicity frees Canadian cellular smartphone users - or at least - till one of the big 3 gobbles them up!

**Volition** · 05-28-2012, 02:08 AM

I find him funny, no need to get offensive and rude. I'll send Manservant Hecubus after y'all.

**Fortissimo** · 05-28-2012, 05:36 AM

My 2 cents:

1. If Mobi said incoming SMS is free, including during roaming, and didn't specify if there is a limit (not the one included in ToS, but in the area about roaming usage), then they should have allowed it. If they didn't want people to take advantage of any free stuff during roaming, then they shouldn't have allowed it to be free in the first place. Since in Canada, most SMS receive is free among most providers (even Speakout Wireless has changed from billable to free later on), customers would expect that to be the case.

2. Since this is nation wide roaming, not international wide roaming, the line is blurred. For example, one could be under roaming even within Mobi home zone. What do you do about that? (Remember, roaming used to be inclusive during first 6 months of Mobi's launch, for everything, but not later. Already many people have complained about billed within zone). So they should be more relaxed about enforcing nation wide roaming, as it is not international roaming. I don't care about the cost, as that's between Rogers and Dave Wireless. It could be $1. or $1 million, but that's their cost of business. What is the concern is the contract between customer and provider here.

3. If this is not strictly on the offer page info, instead coming out of the more murky, legalese language ToS, which does not state exactly how many SMS, or how much data etc, then if they really want to enforce it, they should also at the same time, have a little buffer, and a little courtesy to at least warn the customer first. Why would a customer be able to interpret the ToS into an exact number in real life as far as "abuse" goes? How would you not know if the provider itself is "abusing" the ToS, and can arbitrary remove a cutomer's account for any other reasons. (For example, a customer called and complained about something, provider removed cutomer citing ToS abuse clause, customer has no position to argue as no one knows that is considered "abuse". Example? See Telus and Bell removing many customers for their supposedly unlimited PC Card data plans, at $80. to $100. / month. Customers were removed for as low as less than 2GB / month. Quite a few cases at the time).

4. Since Mobi didn't warn the customer first, they should have known that the customer would not have the knowledge in the first place about "abuse", and they should give the customer a break as no warning was given. And indeed Mobi did it right, but only because a top exec was able to intercepting this. This is still not ok because the front end rep didn't offer to do anything. What if the top exec is unavailable or hiding behind his office? Then the customer would have no recourse. Worse, he would have lost his mobile number too.

5. If they knew SMS would have cost them a lot, then they shouldn't have allowed all SMS to be free. Some providers do bill for premium SMS, and that would include Facebook, Twitter etc. I remember when I had FidoPro on Fido, which included all incoming and outgoing SMS to Canada and US, when ICQ was first to launch ICQ to SMS gateway, Fido charged for it, despite they didn't mention it. Ironically, those with bucket options, instead of the grandfathered FidoPro, didn't get bill extra, causing a discrimination of the FidoPro customers (i.e. old loyal customers getting screwed). According to Fido, it was because the option was created before ICQ gateway was born, and thus they couldn't allow it to be free. (kinda the typical BS you hear from Fido all the time). Later on, similar fiasco concerning other SMS gateways, not just ICQ. Same thing, some were charged, some were not charged. Later on, ICQ gateway was no longer charged, but by then, I had no need anymore. They can't just be consistent about it. Worse, the US portion was taken away from FidoPro (just like they took away the US portion of the unlimited data, the infamous episode), quietly, when they were changing other SMS plans. If they can do this for in home zone usage, I can't be surprise when providers would go crazy for roaming users!

When inter carrier SMS first started, the 4 major carriers in Canada, established the inter-carrier SMS clearing centre (they all pitched in to build that data centre). One of the agreements at the time, among these providers, is that the sender pays for the SMS, and the recipient will receive it for free. Since there is no way to know if one can get "spammed" or have a way to control incoming, this is thought to be a good and fair policy. All is good for a while (except that things weren't working in the early times), but providers starting to turn away from that agreement and starting to charge for incoming SMS. Rogers did it, Telus did it, etc. Speakout Wireless, even as a low cost provider, also did it for a while. Not fair because it is under the premise that the sender already paid for it.

Subscription based SMS is different. I agree that there should either be a limit for it, or bill separately. May be no PPU, but at least a bucket similar to what you do with sending bucket. Let's say $5. will buy you 1000 or something like that. Roaming should be extra, of course.

Instead of saying it's free, and then cutting the customer off without a warning. Mobi dropped the ball big time this time, won't get a sympathy from me (but who cares about what I think of course).

According to the dealer (That I have given many business to, including myself, activating 5 lines so far) I talked to , he frankly told me that the data roaming billing while within zone still hasn't be completely resolved. This is not good. That's why I won't continue on with them when my credit runs out.

**TCom** · 05-28-2012, 08:40 AM

Originally Posted by Fortissimo

My 2 cents:

1. If Mobi said incoming SMS is free, including during roaming, and didn't specify if there is a limit (not the one included in ToS, but in the area about roaming usage), then they should have allowed it. If they didn't want people to take advantage of any free stuff during roaming, then they shouldn't have allowed it to be free in the first place. Since in Canada, most SMS receive is free among most providers (even Speakout Wireless has changed from billable to free later on), customers would expect that to be the case.

2. Since this is nation wide roaming, not international wide roaming, the line is blurred. For example, one could be under roaming even within Mobi home zone. What do you do about that? (Remember, roaming used to be inclusive during first 6 months of Mobi's launch, for everything, but not later. Already many people have complained about billed within zone). So they should be more relaxed about enforcing nation wide roaming, as it is not international roaming. I don't care about the cost, as that's between Rogers and Dave Wireless. It could be $1. or $1 million, but that's their cost of business. What is the concern is the contract between customer and provider here.

3. If this is not strictly on the offer page info, instead coming out of the more murky, legalese language ToS, which does not state exactly how many SMS, or how much data etc, then if they really want to enforce it, they should also at the same time, have a little buffer, and a little courtesy to at least warn the customer first. Why would a customer be able to interpret the ToS into an exact number in real life as far as "abuse" goes? How would you not know if the provider itself is "abusing" the ToS, and can arbitrary remove a cutomer's account for any other reasons. (For example, a customer called and complained about something, provider removed cutomer citing ToS abuse clause, customer has no position to argue as no one knows that is considered "abuse". Example? See Telus and Bell removing many customers for their supposedly unlimited PC Card data plans, at $80. to $100. / month. Customers were removed for as low as less than 2GB / month. Quite a few cases at the time).

4. Since Mobi didn't warn the customer first, they should have known that the customer would not have the knowledge in the first place about "abuse", and they should give the customer a break as no warning was given. And indeed Mobi did it right, but only because a top exec was able to intercepting this. This is still not ok because the front end rep didn't offer to do anything. What if the top exec is unavailable or hiding behind his office? Then the customer would have no recourse. Worse, he would have lost his mobile number too.

5. If they knew SMS would have cost them a lot, then they shouldn't have allowed all SMS to be free. Some providers do bill for premium SMS, and that would include Facebook, Twitter etc. I remember when I had FidoPro on Fido, which included all incoming and outgoing SMS to Canada and US, when ICQ was first to launch ICQ to SMS gateway, Fido charged for it, despite they didn't mention it. Ironically, those with bucket options, instead of the grandfathered FidoPro, didn't get bill extra, causing a discrimination of the FidoPro customers (i.e. old loyal customers getting screwed). According to Fido, it was because the option was created before ICQ gateway was born, and thus they couldn't allow it to be free. (kinda the typical BS you hear from Fido all the time). Later on, similar fiasco concerning other SMS gateways, not just ICQ. Same thing, some were charged, some were not charged. Later on, ICQ gateway was no longer charged, but by then, I had no need anymore. They can't just be consistent about it. Worse, the US portion was taken away from FidoPro (just like they took away the US portion of the unlimited data, the infamous episode), quietly, when they were changing other SMS plans. If they can do this for in home zone usage, I can't be surprise when providers would go crazy for roaming users!

When inter carrier SMS first started, the 4 major carriers in Canada, established the inter-carrier SMS clearing centre (they all pitched in to build that data centre). One of the agreements at the time, among these providers, is that the sender pays for the SMS, and the recipient will receive it for free. Since there is no way to know if one can get "spammed" or have a way to control incoming, this is thought to be a good and fair policy. All is good for a while (except that things weren't working in the early times), but providers starting to turn away from that agreement and starting to charge for incoming SMS. Rogers did it, Telus did it, etc. Speakout Wireless, even as a low cost provider, also did it for a while. Not fair because it is under the premise that the sender already paid for it.

Subscription based SMS is different. I agree that there should either be a limit for it, or bill separately. May be no PPU, but at least a bucket similar to what you do with sending bucket. Let's say $5. will buy you 1000 or something like that. Roaming should be extra, of course.

Instead of saying it's free, and then cutting the customer off without a warning. Mobi dropped the ball big time this time, won't get a sympathy from me (but who cares about what I think of course).

According to the dealer (That I have given many business to, including myself, activating 5 lines so far) I talked to , he frankly told me that the data roaming billing while within zone still hasn't be completely resolved. This is not good. That's why I won't continue on with them when my credit runs out.

Bud - if you read through the above you would have seen that a) Mobi only made incoming texts free while roaming because customers asked for it and b) this particular person received 20,000 texts in 4 DAYS!! (he says two weeks but it was really four days then they shut it down as some fraud alarm triggers were hit - one of my good friends works in head office) Anyways not his fault because he didn't know but I think the sequence of events was reasonable. They were right to shut it down, but he was equally right to call and get it fixed up.

**Demon_Twinz** · 05-28-2012, 09:20 AM

i think with rogers, you might get a bill for $500? I mean, we still have it good with mobi

**xtachx** · 05-28-2012, 10:03 AM

Originally Posted by Fortissimo

My 2 cents:

1. If Mobi said incoming SMS is free, including during roaming, and didn't specify if there is a limit (not the one included in ToS, but in the area about roaming usage), then they should have allowed it. If they didn't want people to take advantage of any free stuff during roaming, then they shouldn't have allowed it to be free in the first place. Since in Canada, most SMS receive is free among most providers (even Speakout Wireless has changed from billable to free later on), customers would expect that to be the case.

2. Since this is nation wide roaming, not international wide roaming, the line is blurred. For example, one could be under roaming even within Mobi home zone. What do you do about that? (Remember, roaming used to be inclusive during first 6 months of Mobi's launch, for everything, but not later. Already many people have complained about billed within zone). So they should be more relaxed about enforcing nation wide roaming, as it is not international roaming. I don't care about the cost, as that's between Rogers and Dave Wireless. It could be $1. or $1 million, but that's their cost of business. What is the concern is the contract between customer and provider here.

3. If this is not strictly on the offer page info, instead coming out of the more murky, legalese language ToS, which does not state exactly how many SMS, or how much data etc, then if they really want to enforce it, they should also at the same time, have a little buffer, and a little courtesy to at least warn the customer first. Why would a customer be able to interpret the ToS into an exact number in real life as far as "abuse" goes? How would you not know if the provider itself is "abusing" the ToS, and can arbitrary remove a cutomer's account for any other reasons. (For example, a customer called and complained about something, provider removed cutomer citing ToS abuse clause, customer has no position to argue as no one knows that is considered "abuse". Example? See Telus and Bell removing many customers for their supposedly unlimited PC Card data plans, at $80. to $100. / month. Customers were removed for as low as less than 2GB / month. Quite a few cases at the time).

4. Since Mobi didn't warn the customer first, they should have known that the customer would not have the knowledge in the first place about "abuse", and they should give the customer a break as no warning was given. And indeed Mobi did it right, but only because a top exec was able to intercepting this. This is still not ok because the front end rep didn't offer to do anything. What if the top exec is unavailable or hiding behind his office? Then the customer would have no recourse. Worse, he would have lost his mobile number too.

5. If they knew SMS would have cost them a lot, then they shouldn't have allowed all SMS to be free. Some providers do bill for premium SMS, and that would include Facebook, Twitter etc. I remember when I had FidoPro on Fido, which included all incoming and outgoing SMS to Canada and US, when ICQ was first to launch ICQ to SMS gateway, Fido charged for it, despite they didn't mention it. Ironically, those with bucket options, instead of the grandfathered FidoPro, didn't get bill extra, causing a discrimination of the FidoPro customers (i.e. old loyal customers getting screwed). According to Fido, it was because the option was created before ICQ gateway was born, and thus they couldn't allow it to be free. (kinda the typical BS you hear from Fido all the time). Later on, similar fiasco concerning other SMS gateways, not just ICQ. Same thing, some were charged, some were not charged. Later on, ICQ gateway was no longer charged, but by then, I had no need anymore. They can't just be consistent about it. Worse, the US portion was taken away from FidoPro (just like they took away the US portion of the unlimited data, the infamous episode), quietly, when they were changing other SMS plans. If they can do this for in home zone usage, I can't be surprise when providers would go crazy for roaming users!

When inter carrier SMS first started, the 4 major carriers in Canada, established the inter-carrier SMS clearing centre (they all pitched in to build that data centre). One of the agreements at the time, among these providers, is that the sender pays for the SMS, and the recipient will receive it for free. Since there is no way to know if one can get "spammed" or have a way to control incoming, this is thought to be a good and fair policy. All is good for a while (except that things weren't working in the early times), but providers starting to turn away from that agreement and starting to charge for incoming SMS. Rogers did it, Telus did it, etc. Speakout Wireless, even as a low cost provider, also did it for a while. Not fair because it is under the premise that the sender already paid for it.

Subscription based SMS is different. I agree that there should either be a limit for it, or bill separately. May be no PPU, but at least a bucket similar to what you do with sending bucket. Let's say $5. will buy you 1000 or something like that. Roaming should be extra, of course.

Instead of saying it's free, and then cutting the customer off without a warning. Mobi dropped the ball big time this time, won't get a sympathy from me (but who cares about what I think of course).

According to the dealer (That I have given many business to, including myself, activating 5 lines so far) I talked to , he frankly told me that the data roaming billing while within zone still hasn't be completely resolved. This is not good. That's why I won't continue on with them when my credit runs out.

So you believe that unlimited data = 300+gb ?

Sent from my Nexus One using HowardForums

**icemasta** · 05-28-2012, 11:05 AM

Originally Posted by xtachx

So you believe that unlimited data = 300+gb ?

Sent from my Nexus One using HowardForums

This has been discussed countless of times but I do.

Mobilicity already throttles if a user exceeds 100MB/15minutes so I'd hope data wouldn't have a theoretical limit before account is shut down. Sure I'd say it's on the topic of abuse but wouldn't say the user is necessarily wrong for doing 300GB on an Unlimited plan. If Mobilicity has or needs to limit then Mobilicity should've just adopted the Wind strategy of throttling (or offering a softcap) after a given limit instead of what they do now.

**Hinouchi** · 05-28-2012, 02:10 PM

lol speechless

**xtachx** · 05-28-2012, 05:13 PM

Originally Posted by icemasta

This has been discussed countless of times but I do.

Mobilicity already throttles if a user exceeds 100MB/15minutes so I'd hope data wouldn't have a theoretical limit before account is shut down. Sure I'd say it's on the topic of abuse but wouldn't say the user is necessarily wrong for doing 300GB on an Unlimited plan. If Mobilicity has or needs to limit then Mobilicity should've just adopted the Wind strategy of throttling (or offering a softcap) after a given limit instead of what they do now.

Mobi does have a TOS stating that unlimited is without limits, as long as it doesnt affect network performance.

**icemasta** · 05-28-2012, 05:42 PM

Originally Posted by xtachx

Mobi does have a TOS stating that unlimited is without limits, as long as it doesnt affect network performance.

No offense but then why mention, "So you believe that unlimited data = 300+gb ?"

**jattdesi** · 05-28-2012, 07:01 PM

Originally Posted by Fortissimo

My 2 cents:

1. If Mobi said incoming SMS is free, including during roaming, and didn't specify if there is a limit (not the one included in ToS, but in the area about roaming usage), then they should have allowed it. If they didn't want people to take advantage of any free stuff during roaming, then they shouldn't have allowed it to be free in the first place. Since in Canada, most SMS receive is free among most providers (even Speakout Wireless has changed from billable to free later on), customers would expect that to be the case.

2. Since this is nation wide roaming, not international wide roaming, the line is blurred. For example, one could be under roaming even within Mobi home zone. What do you do about that? (Remember, roaming used to be inclusive during first 6 months of Mobi's launch, for everything, but not later. Already many people have complained about billed within zone). So they should be more relaxed about enforcing nation wide roaming, as it is not international roaming. I don't care about the cost, as that's between Rogers and Dave Wireless. It could be $1. or $1 million, but that's their cost of business. What is the concern is the contract between customer and provider here.

Incoming SMS are not Free with Rogers, Bell & Telus, they are billed at .20c each
However if you have a SMS add on or SMS as part of your plan then SMS are free to receive with Rogers anywhere in the world, with Telus only when in Canada and on Bell its Free when in CANADA but not too sure when outside of Canada.

**will888** · 05-28-2012, 08:33 PM

Originally Posted by jattdesi

Incoming SMS are not Free with Rogers, Bell & Telus, they are billed at .20c each
However if you have a SMS add on or SMS as part of your plan then SMS are free to receive with Rogers anywhere in the world, with Telus only when in Canada and on Bell its Free when in CANADA but not too sure when outside of Canada.

This is correct. However, I know for a fact that with Rogers, you can ask them the block incoming sms and they will. I still have a rogers account because mobilicity's coverage area remains the approximate size of a pin prick. To make sure I don't pay a red cent more than I have to, I have all pay per use features blocked on my account.