C290 BoostMobile software upgrade causes Invalid Charger error.

[IT_Architect]

Hopefully this will save others some hair follicles. Two weeks ago, we had one of our phones stop charging. It has an "Invalid Charger" message on screen. It stopped charging the battery. From the error message, one would think it would be a hardware problem. We tried the car charger that also came with the phone. It didn't help. We bought a new battery because sometimes you get that error with a laptop when the batter is bad as well as when there is a charger problem. Then we bought another C290 off eBay. It came with the original chargers and charged fine. Then we called BoostMobile to transfer to the new phone. The instant the BoostMobile software loaded, the phone showed the "Invalid Charger" message on screen. We called back BoostMobile support. They said that they would escalate and their software engineers would get back to me a 24 to 48 hours. If I didn't get a call, call back to support, and they will tell me the status. I waited 2 days, nobody called back. I called back, and they had a record of the call and no ticket. Then they transferred me to Motorola. There they said since the new phone is under warranty, they would repair it at no charge. Then I said, but won't we be right back where we are now the moment BoostMobile loads new software? Then they just hung up on me. BTW, I was not discourteous in the least in all of this. Two weeks and hours on the phone, I decided to switch back to iDen and recycle one of our many iDen phones. That would switch the plan, and I would go from 10 cents a minute to 20. That killed that idea. Since the person that uses the phone is very non-technical, I bought another basic flip phone from them. The moral of the story is, trying to rescue your C290 is an "exercise". You will not be successful.

[gotanmp3]

No offense, but isn't this phone from like 2006? You really can't expect the "white glove" treatment from a budget carrier and a phone that's six years old. Heck, Apple won't even talk to you on the phone past 90 days unless you've coughed up some dough for AppleCare, and then that's only for two years.

These things aren't built to last forever - it probably is time to seriously consider a newer phone. Dumbphones sell for next to nothing these days.

[IT_Architect]

No offense, but why wouldn't you expect them to say, "Sorry, we no longer support that phone." The phone is on their currently supported list.

[kevo3000]

I have four of them that work perfect not one problem, that's what my Mom and Dad like to use lol... I'm checking into this cause I never say or experienced that error msg!

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