A limit, according to Tracfone.
I filed an FCC and BBB complaint with Tracfone wireless in regards to false advertising and limited data on an unlimited plan. I am WELL aware of the fact that there is a "safe" 2 gb limit... but, I have gotten my data disconnected for excessive use because I browsed the web for 4 hours on a car ride, and by that, I mean the actual internet browser. I used about 150 mbs. At any rate, I got a cordial email from a Juanita Woodside, who is based in Tracfone's Medley FL office. This is where they have their offices, apparently. The Email:
Dear Richard Varn,
I am in receipt of the complaint that you filed with the FCC and apologize for any inconvenience you may have experienced.
I would like to assist with the issue and you may contact me at 1-800-876-5753 ext **** Monday thru Friday 9:00 AM to 6:00PM EST or reply via email.
Tracfone Wireless Corporate
ERD Executive Resolutions Specialist
TracFone Wireless, Inc.
Ph: 305.715.6500 ext ****
I promptly called when I got this email on Friday. I spoke with her for about 10 minutes, in which I didn't get any scripting. She wrote down what I said (or so she said) and emailed it to the pertaining department. She then proceeded to explain to me that their unlimited plan isn't unlimited, and gave a couple reasons:
~~Tracfone/straight talk doesn't track your usage, AT&T or T-mobile does
~~When on a given cell phone tower (AT&T or T-mobile), and you use a lot of data, this affects other subscribers. This is when they call you or text you to tell you "slow it down"
I think this confirms my suspicions about their tracking via cell tower-- I.E: I have 2 in my area. I'm right in the handoff zone. On one side of my house, I get 4 bars of service, and it works awesome. On the other side, I average 1 or 2 bars (it's a small house, 1700 sq. ft.). I access 2 towers, Which I have confirmed with a cell reception tower map. This is why I often "get by" using more than 2 gb's per month-- I use about 2.5 or 3.
After she assured me that she would have a response on Tuesday, she wished me Happy Memorial Day. Today, I got an email from her that she had received in response to her inquiry. It was a copy paste of the ToS. I called, at which point she said "this is just verbage. I want to assure you that I will find an answer regarding data usage". She walked down to the department to speak with the manager there, but he wasn't at work yet. I am now awaiting a call before 2 PM today about the limits on an unlimited plan. I will update this post when I do. I hope this will help the community regarding data usage! What say you?
**please see terms and conditions for limits on our unlimited plans