Republic Wireless doesn't allow customers to contact customer service

**bizeemere** · 05-30-2012, 10:38 AM

I am on the waiting listing (and I might be changing my mind very soon) for RW's phone service. In the meantime, I decided to check out their forums to get a feel for how they handle matters.

In short, I'm not impressed.

A poster said that after emailing RW numerous times that they had not gotten back to him. I felt frustrated for him so I decided to be helpful. I did a quick google search and found some customer service phone numbers at a consumer reporting website. I posted them so he could finally get some answers and an RW employee removed them and stated, in the most verbose way, that they didn't want to be bothered with phone calls from customers that are paying for their service.

I was absolutely appalled to read this! Here you have a company that wants your money every month but will not take your phone call if you have customer service issues that need addressed.

Anyway, if anybody finds him/herself in a similar situation, here is what I found. I hope it is useful.

Republic Wireless phone numbers:

919-297-1079 - Brian Dally, manager
919-297-1010 - David Morken, ceo
919-297-1037 - Adam Oakley, order fulfilment specialist

Tim Jones, cellphone product specialist
Jessica Orr, marketing/community specialist

919-297-1100 - this is an automated company directory. If you know the last name of someone at RW, you can reach them that way too.

**MobileBoost** · 05-30-2012, 05:53 PM

After seeing my wave wouldn't be until at least August, I've already counted them out. I'll stay with Straight Talk until they boot me

**enufwireless** · 05-31-2012, 12:43 PM

Originally Posted by MobileBoost

After seeing my wave wouldn't be until at least August, I've already counted them out. I'll stay with Straight Talk until they boot me

How do you know when you wave will begin?

**NHCharmedOne** · 05-31-2012, 12:51 PM

They wont get many customers treating them that way, so if you had a problem with their service, you are just not allowed to contact them! That isa joke!

**bizeemere** · 05-31-2012, 01:19 PM

NHCharmedONe,

It is as if they are purposefully not letting people know how to contact them if you have customer service issues. There isn't even a "Contact Us" link on their splash page. Under the help section you have to fill out an online form and that seems to be the ONLY way to reach somebody; but that seems to be their problem. They are ignoring people that use this form or email them and then you have frustrated people going to their forums saying, 'hey, I've emailed you X times and have heard nothing back.' The only phone number they give is a toll-free number and all that does is tell you to visit their website. They obviously have real phone numbers to the company as I found them doing a google search, but they are hiding basic contact information from the general public. Plus, they hide their corporate address. I did not find their address anywhere on their website. Something seems a bit suspicious about this company, at least for me.

**NHCharmedOne** · 05-31-2012, 01:33 PM

That seems a tad bit shady to me, and I thought at$t had bad customer service lol

**petem42** · 05-31-2012, 02:04 PM

If a company does not want anybody contact them must be something wrong with them.

**BearsFan1337** · 05-31-2012, 07:20 PM

You're paying next to nothing a month for cell phone service. What do you expect? They can't afford Customer Service.

**bizeemere** · 05-31-2012, 09:01 PM

Ting offers $19 service and has customer service.

Voyager offers $19 service and has customer service.

Bandwidth.com/RW had over $100 million in revenues for 2011. They can most definitely afford to offer customer service.

**BearsFan1337** · 06-01-2012, 09:21 AM

Originally Posted by bizeemere

Ting offers $19 service and has customer service.

Voyager offers $19 service and has customer service.

Bandwidth.com/RW had over $100 million in revenues for 2011. They can most definitely afford to offer customer service.

So the argument here is if you want dirt cheap wireless service use Ting.

**MobileBoost** · 06-01-2012, 11:58 AM

Ting doesn't offer voice over verizon wireless nor does it offer the data that RW does though.

**BearsFan1337** · 06-01-2012, 12:05 PM

Originally Posted by MobileBoost

Ting doesn't offer voice over verizon wireless nor does it offer the data that RW does though.

.....what?

**MobileBoost** · 06-01-2012, 12:25 PM

RW voice works over VZW towers nationwide, and with a 60/40 ratio you can have a lot of gigabytes of Sprint tower data usage.

**enufwireless** · 06-01-2012, 12:28 PM

Originally Posted by bizeemere

Ting offers $19 service and has customer service.

Voyager offers $19 service and has customer service.

Bandwidth.com/RW had over $100 million in revenues for 2011. They can most definitely afford to offer customer service.

The closest to $19 I can see on Ting's web site, including their $6/month flat fee, is $21/month+taxes+fees for 500 minutes + 100 SMS + 100MB Data/month. How is this comparible to RW? What am I missing?

**Ian** · 06-02-2012, 08:50 AM

It wouldn't surprise me if Microsoft enters this hybrid sector soon. They have their Windows 8 o/s launching in perhaps 3-4 months and they are making it clear that Skype for cell phones is a priority. They are in a unique position of controlling a cell phone's functionality going forward and combining carrier wireless services with their own Voip product range. They could easily offer a single number which has even more ease of use and functionality as GoogleVoice.
They have more control over their o/s than Google does of Android (see the slow roll out of ICS for instance) so a hybrid phones might well be the best direction for them moving forward. If so it would most likely come thru a near future Nokia phone due to their"'close relationship" with Nokia these days. I am also sure that MS could make it well worth say Sprint's worthwhile to co-operate.
I have no special insight, I am just putting 2 + 2 together.......

Also such a hybrid move offering a wide range of functionality and services would probably "surprise" Apple maybe even catch them completely flat footed. Perhaps Google is beginning to morph this way as they are now issuing their own handsets which gives them completely standardized software/functionality. Apple is a very closed system whereas MS allows any manufacturer to make Windows phones. So as a manufcatuer you cannot make an Apple o/s phone and if you make an Android phone Google is competeing directly with you whereas MS while working close with Nokia is completely open to other manufacturers using W8.