Republic Wireless doesn't allow customers to contact customer service

[Endeavor]

The real surprise is that Costco hasn't started its own MVNO.

[bizeemere]

I agree. I'm really surprised Costco has not gotten in on this. Or maybe even Sam's Club. I mean, Walmart has their hands in everything else, why not start their own MVNO.

[Endeavor]

Walmart already has...

https://www.myfamilymobile.com/Login...2fdefault.aspx

I agree. I'm really surprised Costco has not gotten in on this. Or maybe even Sam's Club. I mean, Walmart has their hands in everything else, why not start their own MVNO.

[speedlever]

... powered by TMobile.

[ShyGuy123]

Wal-mart has their finders in so "many pies" - they learned well from the Chinese advisers

Mi
might be bigger, but mine lasts longer

[DanielNTX]

I've had 4 LG Optimus S with Republic Wireless since last December and their customer service has been responsive for me via email. Even in the case where one device was lost and they de-activated it. I was mad at them because they couldn't re-activate it, but they were responsive via e-mail during business hours M-F. Now I have a Defy XT 557 and they ported my number within a day in a half. So I would say they are pretty responsive.

[ShyGuy123]

Us in Wave A (the 1st beta users) were promised the Defy in mid-August, then late August. Now it is September , still no Defy and still being "put off". I hate companies that constantly LIE,,,,,,,,,,,,,,,,,,,, ( I'm glad they were good for you) 1 in a 1000 isn't "too bad".

[bizeemere]

919-297-1100 - Jim Mulcahy, manager of RW
919-297-1010 - David Morken, CEO
919-439-7335 - Sean Rivers, director of customer service/admin of forums
919-297-1037 - Adam Oakley, order fulfillment specialist
919-297-1040 - Joe Merrill

919-297-1100 - automated company directory. Dial by last name to reach someone.

Tim Jones, cell phone product specialist
Sarah Davis, admin of forums
Brent Pentecost, admin of forums
Jessica (Orr) Janes, marketing specialist (possible contractor/temp, no phone extension number at NC office)

Diane Migliaccio - "Tiggs", contractor/temp for RW, not an actual staff member, doesn't even live in NC but Texas.




I found all of that over at Yelp. Woww...Brian Dally, who was one of the founders of this division LEFT THE COMPANY! That can't be a good indicator - when a sr. vice president takes his leave of a company; and it looks like their sr. manager for customer service got out of there too. I see Sean Rivers (srivers@bandwidth.com) is trying his hand at being the leader now of the customer service department - at least per his LinkedIn post. When you start to lose SVP's and sr. managers, you KNOW things are not good over there.

[bizeemere]

919-297-1100 - Jim Mulcahy, manager of RW
919-297-1010 - David Morken, CEO
919-439-7335 - Sean Rivers, director of customer service/admin of forums
919-297-1040 - Joe Merrill

919-297-1100 - automated company directory. Dial by last name to reach somebody.

Amie Ashworth, customer experience manager
Ben Armstrong, product manager
Tim Jones, cell phone product specialist
Sarah Davis, admin of forums
Brent Pentecost, admin of forums
Doc Shufelt, operations
Jon Schniepp, engineering
Jessica (Orr) Janes, marketing

Diane Migliaccio-"Tiggs", contractor/temp for RW, not an actual staff member


Pardon the similar post, I was trying to edit my previous post from several months ago, to update it, but apparently you can't edit old posts here. Not a problem.

I visited Yelp again and see that they are losing even more sr. managers. First, the founder of RW left, then the sr. manager for customer service, now Adam Oakley, who was the sr. manager for logistics and order fulfillment, has gotten out of RW. When you have so many higher-up employees leaving a company, that is a clear message that things are not good there. I ran across a review of RW/Bandwidth by employees. Wow! - there seems to be a lot of mismanagement and misguided direction, with a general lack of focus. This is obviously why they handle customers and the business in such a poor and inconsistent way. Here is a link if you'd like to check it out for yourself. http://www.glassdoor.com/Reviews/Ban...ews-E31205.htm


If you are more of an email person, just email them. Their email system seems to work as [first letter of first name.last name]@bandwidth.com. So...

Sean Rivers, director of customer service - srivers@bandwidth.com
David Morken, CEO - dmorken@bandwidth.com
Jim Mulcahy, general manager of RW - jmulcahy@bandwidth.com

Hopefully this will help if you are tired of the constant runaround from RW's forums and ticket support system.

[DJSG1977]

The founder of Republic Wireless didn't leave. He's David Morken, the CEO. I'm shocked with all your obvious stalking based on the post above that you didn't know that since you even mention his name.

[bizeemere]

Please do more exhaustive research. Morken is the CEO of Bandwidth, the parent company. They brought Brian Dally on back in January 2010 to found and create their mobile division - Republic Wireless.

[DJSG1977]

Whatever you want to believe. There's a lot of facts on the posts you put on here that are very incorrect. So to lessen the need for an argument, I"ll let you believe what you want. Even though Dally ran the division once it was built, he certainly is not the founder. However everyone can believe what they want as if you read it on the internet, it's certainly true right?

[bizeemere]

I am simply sharing what I have learned and the information I have amassed over these past months for those that might find it helpful, especially given the pitiful track record that RW has for not wanting to help its own customers beyond back and forth emails and endless support tickets that go nowhere. Transparency is NOT one of RW's strengths. If my information upsets you, then I suggest you don't read it and don't use it.

[Endeavor]

Well, RW itself presented Brian Dally (a Harvard educated lawyer) as if he were the founder, so I think it's hard to argue that he's not.

It's hard to believe something that you read "on the internet," but easier to believe it when you read on the source's own web-site.

Whatever you want to believe. There's a lot of facts on the posts you put on here that are very incorrect. So to lessen the need for an argument, I"ll let you believe what you want. Even though Dally ran the division once it was built, he certainly is not the founder. However everyone can believe what they want as if you read it on the internet, it's certainly true right?

[bizeemere]

(A quick update to the above list of contact information that I've found over at Yelp.com.)

It looks like RW has lost YET ANOTHER senior manager. Brent Pentecost has left as the operations manager.